update failed computer won't boot no hard drive seen windows 10

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  1. Posts : 35,400
    Win 10 Pro (21H2) (2nd PC is 21H2)

    but I don't have a copy of windows to install from.
    - you can use the MS media creation tool to create one for the current build, or download an older build and create one from that iso.

    I posted the link in #7.
      My Computers

  2. Posts : 13
    windows 10
    Thread Starter

    Okay here is the latest. I created the boot disk with the ISO file on it. I booted the computer with the USB, clicked on install and the program was unable to find a hard drive. I then ran the dell diagnostics again. This time it completely skipped the hard drive as it it wasn't there. So I suspect a bad drive. Time to retire the machine. Thanks everyone for your efforts. I appreciate the help.
      My Computer

  3. TV2
    Posts : 2,015
    W10 Pro 20H2

    You should try the Linux procedure before giving up.

    You can download a copy of Ubuntu (a popular Linux OS), put it on a USB stick, boot to the USB stick, choose the option to run the program from the stick (you do not need or want to install it).

    Once you are on the Ubuntu desktop you can find the "File Manager" app (icon looks like a hard disk). Open it.

    Now you are trying to see if you can find your hard drive. Because Linux doesn't follow any Windows conventions it will often be able to see a disk that Windows based programs cannot.

    That's all you want to know at first. Is the drive alive (it is in your BIOS), and can you see it in a Linux Distribution (OS).
    Report back here.
    If you can there are a few Disk Management programs based in Linux that can recover the drive.
      My Computers

  4. Posts : 13
    windows 10
    Thread Starter

    The drive is listed in the bios. But the dell diagnostics program doesn't see it. Everything else gets a green checkmark. It's a 7 year old computer which I only use to back up my everyday files. I have another set up now in it's place. The cover cracked which broke the display. I replaced the display but now I can't close the cover for fear of breaking the screen again. I don't think it's worth messing with. But thanks for the tips.
      My Computer

  5. Posts : 7,483
    Windows 10 Home 20H2

    Try Linux Mint: http://muug.ca/mirror/linuxmint/iso/...n-64bit-v2.iso
    Use Rufus to create a bootable device from it. See whether it can access your hard drive.
    Attached Thumbnails Attached Thumbnails update failed computer won't boot no hard drive seen windows 10-4-create-new-partition.jpg  
      My Computer

  6. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit

    For additional drive testing or confirmation consider removing the drive and test in a HD enclosure or an empty bay of another computer.
      My Computer


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