Kingston SSDs Dies

Windows 10 Pro / 1809 / Build 17763.1282

I bought two Kingston SSDs on Windows 10 Pro. Five months after, one (laptop) just died, will not boot. I was asked by BestBuy to take to the Geek Squad, who said it is broken I should call Kingston for a replacement. I called Kingston and was told I would have to pay for shipping to get it replaced. Seriously, still on warranty?

Two days ago, the second SSD (desktop), seem to be slowly delaying commands then, the blue screen. Will not boot. When I connected both SSDs to ma working PC, I get these (please see attached images).

Both disk are the OS disks. The utilities say they are empty (0.00kb). How can. Could someone please give me some education on what went on here?

With HHDs, the disk can still be accessed and retrieve some data. I have some bookmarks I would like to retrieve. With the dead disks connected, I booted with some LiveCDs to retrieve data, but could not even see the disk.

1. Is it logical for the consumer to pay for shipping or maybe I did not read the fine printS.
2. Kingston is a reputable data storage company, why would I lose two SSDs?
3. With the drive inaccessible and at 0.00kb, is there any software or method to recover any data

Thank you all and please keep safe enough

As any hardware, SSD's can fail.
If it's a logical fail, it sometimes can be recovered.
You can try some recover tools like Mini tool partition Wizard 9.1.
If they are still under warranty ask for a replacement.

Megahertz said:

As any hardware, SSD's can fail.
If it's a logical fail, it sometimes can be recovered.
You can try some recover tools like Mini tool partition Wizard 9.1.
If they are still under warranty ask for a replacement.

Bought two. One failed five months in and was told by Kingston I would have to pay for the shipping to them, even under warranty. Then, this one also failed, a little over a year of use. The drives I think have 3-year warranty. Hard for me to pay for shipping back to them. Is that logical?

caxtin said:

Hard for me to pay for shipping back to them. Is that logical?

When you buy online you pay for the shipping. Now you're returning to the manufacturer. You pay to send to them and they pay to send back to you.

It can also be a logical issue that you can fix it.
Try Jumanji tutorial - Regain a lost drive using Test Disk - An Illustrated Guide - Windows 7 Help Forums

Megahertz said:

When you buy online you pay for the shipping. Now you're returning to the manufacturer. You pay to send to them and they pay to send back to you.
It can also be a logical issue that you can fix it.
Try Jumanji tutorial - Regain a lost drive using Test Disk - An Illustrated Guide - Windows 7 Help Forums

You mentioned when buying online opposed to buying from where? In there past twenty or so years, this was there for time I bought HD online (BestBuy). Usually I buy from the store and have returned about two (in the past) which the manufacturer pays for everything. Western Digital or Seagate.

I will try the link you sent me. I just got three more things to try. All I need are Firefox bookmarks and Notepad++ backups. I would have to came the default backup locations to my Data drive. If I can't get any of the info retrieved, I'll just send the two drives back. Will report back how my recovery endeavor went.

I can't wait to go back using an SSD; am "spoilt".

By the way, thank you for your reply.

Good day.

Try a different SATA cable and/or SATA port.