CD ROM drive suddenly stopped working, not much info as to why.

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  1. Posts : 28
    Windows 10 v20H2 x64
       #1

    CD ROM drive suddenly stopped working, not much info as to why.


    Running: Windows 10 x64 v1909

    Hello, I am a fellow Windows 10 user (not for much longer though). I was going to install Windows XP on a virtual machine and realised that Windows and no programmes cannot read the CD. Computer Management says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". It seems to only be Windows 10 as I had booted into Setup earlier today. There hasn't been any problems before with this. Does anyone have any tips on how to fix it? Thanks.
      My Computer


  2. Posts : 2,316
    Windows 10
       #2

    I had the problem with the Windows 10 version 2004 update. Currently uninstalled.
    I got Errors 19 and 21 and the same message as you and the Optical drive disappearing in Windows, but still detected in the UEFI/BIOS.
    Exclamation mark in the Device manager.

    Found it was due to a DVD burning application putting in a lowerfilter in the driver.
    I just uninstalled the Application (Toshiba Recovery Media Creator) as it is now not useable. This removed that Lower filter.
    Any other applications with a Burning function may do this.
    You can do a Registry edit, but I decided on finding the culprit.

    Not got any feedback from MS and not done the 2004 update again, it can wait.
      My Computer


  3. Posts : 504
    Windows 10
       #3

    Have a dig in your hwcompat file in the system and edit

    First look at the cdrom.inf
      My Computer


  4. Posts : 28
    Windows 10 v20H2 x64
    Thread Starter
       #4

    Alright, this is apparently a common issue. I realise I didn't mention the driver's name: HL-DT-ST DVDRAM GT30N.

    I've been looking to see if I could find it and reinstall it, but that was not successful. Again, I am sure this isn't a hardware failure. I also tried following some tips on Toshiba's website, which don't apply to the situation. Cue device manager:
    CD ROM drive suddenly stopped working, not much info as to why.-devcmgr.png
    Again, it's Code 19. This happened a bit after upgrading to Windows 10. I also tried copying cdrom.sys from a working install of the OS but that didn't help at all. Does anyone know what is happening? I appreciate everyone's help. Thanks!
      My Computer


  5. Posts : 317
    windows 10
       #5

    Get a driver update software and run that. it might find a driver that win 2004 likes. I hade the same problem with my SCSI card
      My Computer


  6. Posts : 4,457
    Win 11 Pro 22000.708
       #6

    Sven1458 said:
    Get a driver update software and run that. it might find a driver that win 2004 likes. I hade the same problem with my SCSI card
    I haven't needed a driver for an optical drive other than the standard Windows one since the days of Windows 95.

    SCSI cards are very different.
      My Computers


  7. Posts : 28
    Windows 10 v20H2 x64
    Thread Starter
       #7

    Sven1458 said:
    Get a driver update software and run that. it might find a driver that win 2004 likes. I hade the same problem with my SCSI card
    This has happened since 1909, and besides I am stuck on 1909 for the time being as my device isn't ready for 2004.
      My Computer


  8. Posts : 5,829
    Win 11 Pro (x64) 21H2
       #8

    Sven1458 said:
    Get a driver update software and run that. it might find a driver that win 2004 likes. I hade the same problem with my SCSI card
    What driver update are they supposed to get? From where?

    And a SCSI is not an optical drive. And as bobkn pointed out, there is no need for a driver install (or driver update) as Windows natively supports drives (it already have drivers for them).

    @IDKAGN, it's very likely the drive may have died. BTW is that a Lite-On? I've had a couple of those go bad on me. With that you could try removing it in Device Manager and rebooting to let Windows pick it up again and go from there. If you get the same issue, the drive may be dead.

    Let us know.
      My Computers


  9. Posts : 28
    Windows 10 v20H2 x64
    Thread Starter
       #9

    sygnus21 said:
    @IDKAGN, it's very likely the drive may have died. BTW is that a Lite-On? I've had a couple of those go bad on me.
    I believe it isn't. And I'm 99% sure it hasn't died. I have a fresh install of Windows on another drive (yes, this is dual-booted with another Windows 10) and I can test on that sometime soon, but I want to finish writing this post and get some other things sorted first. I will post again when I have tested it. I actually wanted to reinstall the driver, but I don't want to risk any permanent damage (even though the driver is dead anyway and I can just copy it from the other install of Windows, which actually doesn't seem to have a working CD-ROM driver so maybe I'll boot into Windows 7 setup and see how that goes?). I think that is a good idea.
      My Computer


  10. Posts : 4,457
    Win 11 Pro 22000.708
       #10

    I suggest preparing a bootable CD, if you have the means. (Example: disk checking software from a hard drive manufacturere.)

    If you can boot the PC from it, that will prove that it's a Windows issue.
      My Computers


 

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