New
#51
1. remove the printer drivers using Uninstall Tool, here: Downloads | MFC-6490CW | United Kingdom | Brother
2. checked and removed the Brother PC-Fax v2.1 which was still there in ‘Devices and Printers’> ‘Print server properties’> ‘Drivers’ tab> and check to see if there are any entries for your Brother printer.
If there are, please select and remove them
3. uninstall the Brother software from pc via control panel > apps
4. pc off and disconnected usb-cable from printer
5. uninstall Windows Update KB4560960
6. pc off & on
7. install Brother-printer software full driver & software package Downloads | MFC-6490CW | United Kingdom | Brother
8. connect usb cable to printer and let printer software run all the way
9. pc off & on
10. done
Hello @John88,
This problem doesn't affect me as I have an HP printer!
I started by trying to resolve the initial OP's [ @JoeMcLutz ] question in post #1, and as you can see, this thread has evolved into something much bigger as far as finding that this affects many [ probably most ] Brother printers and is caused by WU KB4560960.