Logitech MX Master mouse driver error Windows 10 Pro 1909


  1. Posts : 6
    Windows 10 PRO 2004
       #1

    Logitech MX Master mouse driver error Windows 10 Pro 1909


    Hi,
    I had recently changed my wireless network card in my laptop from Intel AC 3160 to Intel 7260 but my laptop did not support that 7260 card so i put back my original network card. Both wifi and Bluetooth were working fine before. After i put the card back, wifi is working fine but Bluetooth is having problem with my specific device MX master mouse.

    Bluetooth works fine with my Bluetooth keyboard and Bluetooth headset but whenever i connect my mouse, it connects and then it shows driver error.

    I thought it might be the mouse, so i connected the mouse to my second laptop and it successfully connects to my second laptop and even my phone perfectly.

    So the issue is quite strange. The mouse connects fine to other device but has error with my laptop. The laptop connects fine with other bluetooth device but gets driver error with the mouse.
    I checked device manager and there is Bluetooth Low Energy GATT compliant HID device. Tried updating that device but it shows best driver is already installed.

    I have tried reinstalling the bluetooth driver from dell as well as from Intel but the issue still persists.
    I have tried installing logitech options and logitech setpoint but that didn't help. Issue still persists.
    No option to rollback driver either, its greyed out. I guess i must have uninstalled the previous version of driver.
    I don't have the unifying receiver so without bluetooth, cannot use it on this laptop.
    I have made sure the mouse is on right channel
    I have tried removing and re adding the mouse. it reconnects but shows the same driver error
    Logitech MX Master mouse driver error Windows 10 Pro 1909-bluetooth-1.pngLogitech MX Master mouse driver error Windows 10 Pro 1909-bluetooth-2.pngLogitech MX Master mouse driver error Windows 10 Pro 1909-bluetooth-3.png

    - - - Updated - - -

    oh well, just updated my device from windows 10 pro version 1909 to version 2004 and the mouse is working fine. oh what a joy. Logitech MX Master mouse driver error Windows 10 Pro 1909-image.png
    Logitech MX Master mouse driver error Windows 10 Pro 1909 Attached Files
      My Computer


 

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