Re-Connect Microsoft Bluetooth Surface Keyboard


  1. Posts : 23
    Windows q10
       #1

    Re-Connect Microsoft Bluetooth Surface Keyboard


    I'm running Windows 10 2004 (OS Build 19041.264). I have a Gigabyte Aorus Master X570 motherboard with built-in Bluetooth and Antenna.
    I have a Bluetooth Surface Keyboard which I like, but it sometimes disconnects itself.
    I can re-connect it via Settings->Devices, but in order to do so, I have to un-pair it, then pair it again and connect, which is a pain.
    In the 'Notifications' area of the desktop, there are two options relating to Bluetooth, The first, which has a Bluetooth Symbol on it, just switches Bluetooth on and off. The second, labelled 'Connect' does not list my keyboard, its functionality being restricted to 'wireless display and audio devices'. It has an option (at the bottom) to 'Find Other Types of Devices', which just takes me into Settings -> Devices where I have to un-pair, the pair and connect, just the same as I describe above.
    Does anyone know if there is any way that I can easily re-connect a paired keyboard device which is switched on, without having to un-pair and re-pair first?
      My Computer


  2. Posts : 16,141
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @jameswesthead,

    Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file.

    If there are ANY Device Errors it will create a Prob_Devices.txt file on the Desktop!

    [4] Upload the results => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps!
      My Computer


  3. Posts : 23
    Windows q10
    Thread Starter
       #3

    As you suggested I have downloaded the Find_ANY_Problem_Devices.bat and have run it as administrator.
    This is the file it created: Prob_Devices.txt

    Just in case this attachment hasn't worked, there is just one fault found, and it DOES refer to my keyboard. It clearly indicates that there is a driver missing. So, many, many thanks for that and I have copied the text below.
    What are your recommendations for getting hold of the suggested driver? ======= =============== ==================================================================================================== ================== Device PNP Device ID Error Code ======= =============== ==================================================================================================== ================== Standard PS/2 Keyboard ACPI\PNP0303\0 This device is not present, is not working properly, or does not have all its drivers installed.
      My Computer


  4. Posts : 16,141
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Hello @jameswesthead,

    jameswesthead said:
    As you suggested I have downloaded the Find_ANY_Problem_Devices.bat and have run it as administrator.

    Just in case this attachment hasn't worked, there is just one fault found, and it DOES refer to my keyboard. It clearly indicates that there is a driver missing.

    Standard PS/2 Keyboard ACPI\PNP0303\0 This device is not present, is not working properly, or does not have all its drivers installed.
    Goto Device Manager > expand the Keyboards > right-click Standard PS/2 Keyboard > Update driver software . . . > Search automatically for driver updated software.

    I hope this helps!
      My Computer


  5. Posts : 23
    Windows q10
    Thread Starter
       #5

    Hi Paul, Thanks for that.
    Unfortunately, under "Keyboards" there is no entry for "Standard PS/2 Keyboard". Just two identical entries for "HID Keyboard Device", and when I perform a "Search Automatically for driver...", for these, the search takes a few seconds and returns telling me that the latest drivers are installed. This, by the way, is a driver dating to June 2006.
    Under Bluetooth, there is an entry "Surface Keyboard" (which is what mine is), and when I try to update the driver (which is the same one as I refer to above), I get the same message.
    I have done a search for ACPI\PNP0303\0 on the net and can find links to sites that offer drivers...I'm a bit wary, though. Forexample: semantic.gs/acpi_pnp0303_driver_v2_download or https://sciencespaces.com/search/ACPI\PNP0303
    Have you any further thoughts that might help?
      My Computer


  6. Posts : 16,141
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #6

    Hello @jameswesthead,

    jameswesthead said:
    Hi Paul, Thanks for that.

    Have you any further thoughts that might help?
    You are very welcome!

    [1] You could run WU [ Windows Update ] and see if it picks it up.

    [2] You could set WU to just check for WU's rather than downloading and installing them. I don't know what your personal WU policy is but just a thought!

    I hope this helps!
      My Computer


  7. Posts : 16,141
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #7

    Hello @jameswesthead,

    You could also have a look at this => Mouse and Keyboard Center download.

    I hope this helps!
      My Computer


  8. Posts : 23
    Windows q10
    Thread Starter
       #8

    Thanks for both of these Paul. I've already been there, s it happens. WU is useless, and the Mouse and Keyboard Centre App just shows my Surface Mouse, not my keyboard. When I look at its list of keyboards, mine isn't there! Hey Ho!
      My Computer


 

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