ASUS Tuf Gaming X570 Plus WiFi no Bluetooth in Win 10


  1. Posts : 68
    Ubuntu 20.04 / Windows 10 Pro (boot from grub)
       #1

    ASUS Tuf Gaming X570 Plus WiFi no Bluetooth in Win 10


    Hey guys;
    First, let me provide my system specs:

    ASUS Tuf Gaming X570 Plus WiFi
    Ryzen 7 3700X with Wraith Prism cooler
    Gigabyte GeForce RTX 2070 Super Windforce OC 3X 8G
    Monitor 1: NEC EA244WMi @ 1920 x 1200 @ 60Hz, Monitor 2: Samsung 2494HS @ 1920 x 1080 @ 60Hz
    G.Skill Trident Z Neo 32GB (2x 16GB) DDR4 3200MHz
    2ea WD Blue SN550 NVMe M.2 1TB SSD
    Seasonic Focus GM-750
    Fractal Designs Meshify C (no glass)
    4 case fans (2x 140mm front, 1x 120mm rear, 1x 120mm top) controlled by ASUS Q-Fan control.
    Monitors:
    NEC EA244WMi
    Samsung 2494HS

    Dual-Boot
    Windows 10 Pro Ver. 1909, OS Build: 18363.836
    Ubuntu 20.04 Desktop
    Grub2 bootloader

    I have yet to get Bluetooth to work on Windows 10, but it is working fine when I boot into Ubuntu.
    On Windows, Bluetooth is enabled.
    Settings > Devices > Bluetooth & other devices:
    Bluetooth is on (switch is green)
    Now discoverable as "ASUS-WIN10"

    When I click Add Bluetooth or other device > Bluetooth,
    I see the dots moving at the top of the window, but no devices are discovered after leaving it searching for 5+ minutes.
    I have an Android phone which I put into search mode at the same time.
    When I hit Search on the phone, it detects BT devices but not the PC.

    When I boot into Ubuntu, the phone (and other BT devices) are discovered in seconds, I can pair with the phone, and listen to music from the phone on the PC.

    So obviously the problem must be Windows 10, and not the hardware.
    I tried updating the BT driver from the ASUS website a couple days ago, but it didn't fix the problem.
    When I look in Device Manager, BT shows up and reports working properly. No exclamations in yellow triangles or red x's anywhere.

    I have also tried disabling ESET firewall, but that did not change anything.

    I seem to have exhausted all options.

    Any ideas would be appreciated.
    Thanks
    Ultrarunner
      My Computer


  2. Posts : 35,510
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, what do you see here?
    ASUS Tuf Gaming X570 Plus WiFi no Bluetooth in Win 10-untitled.png

    I guess
    Bluetooth is on (switch is green)
    refers to
    ASUS Tuf Gaming X570 Plus WiFi no Bluetooth in Win 10-2.png

    - and you say you see the 'discoverable' text.

    Presumably this is not your problem as it works under Linux:
    ASUS TUF Gaming X570-Plus (WI-FI) - Bluetooth issues : ASUS
    TUF GAMING X570-PLUS(Wi-Fi) bluetooth issue : ASUS
      My Computers


  3. Posts : 68
    Ubuntu 20.04 / Windows 10 Pro (boot from grub)
    Thread Starter
       #3

    Your panel looks much different than mine.
    I found the solution:
    Two of the BT services;
    Bluetooth Audio Gateway Service
    Bluetooth Support Service
    were disabled. I don't know why this was, as I don't recall having done it myself.
    When I set both services to Automatic, and started the Bluetooth Support Service, I was able to detect BT devices when clicking Add Bluetooth or other device and setting my phone to search.
    I was then able to pair the phone with the Windows PC.

    Sorry, only thought of checking services after posting.

    - - - Updated - - -

    I guess I didn't think of looking at services because there was no error when I tried searching for BT devices. I would have expected something, but then, that's typical MS.
      My Computer


 

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