hard drive failure

  1. Johannes's Avatar
    Posts : 95
    Windows 10
       #1

    hard drive failure


    Windows 10 64 bit

    posting from second PC
    HD failure id 9GDUWF-7QFA4R-GXPSMG-6OTO3
    Does this mean that I need to replace the HD or is there a fix for it.
      My Computer

  2. dalchina's Avatar
    Posts : 25,054
    Win 10 Pro (1903)
       #2

    Hi, that message means nothing to me I'm afraid. What was the origin?

    If you are able to access the drive at all you can run programs like
    HD Tune v2.55 free SMART (Health tab + surface scan)
    Hard Disk Sentinel (trial) - best instant comment
    Crystal Diskinfo (SMART only)

    If the drive is your system disk and the PC is unbootable either
    - boot your PC from a live boot disk with HD Tune on it (e.g. Kyhi's or Bob Omb's - Google those and create a bootable disk)
    or
    - extract the disk and connect it as an external disk to another PC

    In future to guard against catastrophe:
    a. Use disk imaging regularly and routinely (Macrium reflect - free/paid e.g.)
    b. Run e.g. Crystal Diskinfo and configure drive failure alerts against thresholds

    That way you shouldn't lose too much of significance and have an early indication of a failing disk.
      My Computers


  3. Posts : 32,878
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    The HD has failed per the HP diagnostic testing.
    These are typically long and short DST.

    If you need any more detailed information you can contact HP with the failure code.

    If the computer is bootable you may still be able to make a free backup image.
    The image could then be restored on the new drive.

    If you cannot boot important files often can be backed up.

    Which HP diagnostics was used? Windows or UEFI?

    The HD needs to be replaced.
    You may be able to use the drive until the terminal event as long as data is backed up.
    Before failure though you may have performance problems (slow read an write), unexpected shutdowns and restarts, hangs, freezes, etc.

    If you can boot windows then run the crucial scanner to view general replacement options.
    Crucial System Scanner

    Consider replacing the HD with a SSD for faster boot times.
      My Computer

  4. Johannes's Avatar
    Posts : 95
    Windows 10
    Thread Starter
       #4

    dalchina said:
    Hi, that message means nothing to me I'm afraid. What was the origin?

    If you are able to access the drive at all you can run programs like
    HD Tune v2.55 free SMART (Health tab + surface scan)
    Hard Disk Sentinel (trial) - best instant comment
    Crystal Diskinfo (SMART only)

    If the drive is your system disk and the PC is unbootable either
    - boot your PC from a live boot disk with HD Tune on it (e.g. Kyhi's or Bob Omb's - Google those and create a bootable disk)
    or
    - extract the disk and connect it as an external disk to another PC

    In future to guard against catastrophe:
    a. Use disk imaging regularly and routinely (Macrium reflect - free/paid e.g.)
    b. Run e.g. Crystal Diskinfo and configure drive failure alerts against thresholds

    That way you shouldn't lose too much of significance and have an early indication of a failing disk.
    The window came up stating imminent HD failure and after running the HP diagnostics, that failure id came up,
    I did have a HP back up on a UBS and all my documents on an external HD.
    When I tried to use the Macrium, due to my dyslexia, I had too much trouble following the instructions like creating first an ISO file etc
    .If I know for sure that I need to replace the HD, then I just call a repair shop to change the HD.
    I have an "all in one" HP Envy 27" K 309 which would be to hard for me to open up and replace because of my disability.
      My Computer

  5. dalchina's Avatar
    Posts : 25,054
    Win 10 Pro (1903)
       #5

    Hi, it's good you're aware of Macrium Reflect, but an unfortunate situation.

    If that's your system disk and it needs replacing, I'm going to guess your repair shop will at most help you with a clean install- then you'll have to reinstall all your programs, configure the system.. unless you can convince them to use your MR image- hopefully that was of ALL the partitions comprising your O/S (typicaly 4 for UEFI).

    That work is of course what using disk imaging is meant to save you.

    I've never used Macrium has to do with creating an iso file.. unless perhaps you're referring to an iso file that could be used to create a MR bootable disk.

    Macrium R creates image files, and can create its own bootable disk directly.

    When you've had this fixed, make sure you run Crystal Diskinfo set to alert you of early failure.
      My Computers

  6. Johannes's Avatar
    Posts : 95
    Windows 10
    Thread Starter
       #6

    zbook said:
    The HD has failed per the HP diagnostic testing.
    These are typically long and short DST.

    If you need any more detailed information you can contact HP with the failure code.

    If the computer is bootable you may still be able to make a free backup image.
    The image could then be restored on the new drive.

    If you cannot boot important files often can be backed up.

    Which HP diagnostics was used? Windows or UEFI?

    The HD needs to be replaced.
    You may be able to use the drive until the terminal event as long as data is backed up.
    Before failure though you may have performance problems (slow read an write), unexpected shutdowns and restarts, hangs, freezes, etc.

    If you can boot windows then run the crucial scanner to view general replacement options.
    Crucial System Scanner

    Consider replacing the HD with a SSD for faster boot times.
    It certainly looks like I need to replace the HD
    hard drive failure-capture.jpg

    - - - Updated - - -

    dalchina said:
    Hi, it's good you're aware of Macrium Reflect, but an unfortunate situation.

    If that's your system disk and it needs replacing, I'm going to guess your repair shop will at most help you with a clean install- then you'll have to reinstall all your programs, configure the system.. unless you can convince them to use your MR image- hopefully that was of ALL the partitions comprising your O/S (typicaly 4 for UEFI).

    That work is of course what using disk imaging is meant to save you.

    I've never used Macrium has to do with creating an iso file.. unless perhaps you're referring to an iso file that could be used to create a MR bootable disk.

    Macrium R creates image files, and can create its own bootable disk directly.

    When you've had this fixed, make sure you run Crystal Diskinfo set to alert you of early failure.
    I shall try the Macrium, I suppose I need an clean UBS?
      My Computer


  7. dalchina's Avatar
    Posts : 25,054
    Win 10 Pro (1903)
       #7

    I love the detail that program gives... but it's not good news.


    Yes, you'd need to remove the old disk, put the new disk in, boot your PC from a bootable Macrium disk so MR is running, and then restore the Windows partitions from your image files - if those are on an external disk, plug that in of course.

    This is for older MR v5:
    Rescue a system with the Windows PE environment

    There may be one for v7
    Restoring an image from within the Rescue Media - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase - KnowledgeBase v7.2 - Macrium Reflect Knowledgebase

    If you perform this search you can find some youtube videos:
    hard drive failure-1.png
      My Computers


  8. Posts : 32,878
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    These are some options:
    a) copy and paste important files to an external drive or copy and paste the users folders
    b) make a free backup image and restore the image



    Are these the current drives:

    1 TB Solid State Hybrid Drive
    Size: 1 TB HDD
    Cache: 8 GB SSD for fast acceleration
    Interface: SATA
    Width: 6.4 cm (2.5 in)

    https://support.hp.com/us-en/document/c04463336
      My Computer

  9. Johannes's Avatar
    Posts : 95
    Windows 10
    Thread Starter
       #9

    zbook said:
    These are some options:
    a) copy and paste important files to an external drive or copy and paste the users folders
    b) make a free backup image and restore the image



    Are these the current drives:

    1 TB Solid State Hybrid Drive
    Size: 1 TB HDD
    Cache: 8 GB SSD for fast acceleration
    Interface: SATA
    Width: 6.4 cm (2.5 in)

    https://support.hp.com/us-en/document/c04463336
    At least I have all my documents backed up and a HP back up on a UBS, but I won't know if that works until I try it.
    I am going to call a PC repair shop to replace the HD. I cannot do that myself on account of my disability.
      My Computer


  10. Posts : 32,878
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    http://h10032.www1.hp.com/ctg/Manual/c03918575

    The repair manual I've not yet found.

    If you have files already backed up then you can have the drive replaced.

    The technician should know how to setup the acceleration on the replacement drive.
      My Computer


 

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