HP Hotkey Service Error


  1. Steve C
    Posts : 7,898
    Windows 11 Pro 64 bit
       New #1

    HP Hotkey Service Error


    I've started getting the error shown blow on my HP laptop after updating various drivers. Has anyone else noticed the same problem and have a fix?

    Attachment 280254
      My Computers
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  3. Helmut
    Posts : 2,730
    Windows 10
       New #2

    Re-install the application HP supplies for the Hotkeys which is presumably the function keys.

    You may have a service stopped. Look in the Services tab of the Task Manager.

    HP support says "HP Hotkey Support - UWP 7.0.15.0 dated Oct 2019" which is up to date.

    Seems to be an update too far as it were...
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  4. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #3

    Steve C said:
    I've started getting the error shown blow on my HP laptop after updating various drivers.
    Hello @Steve C,

    As you have updated various drivers, it might be worth checking to see if there are any errors reported, if any!

    Download and run my enhanced find problem devices script => NEW VERSION ADDED BELOW!.

    It creates a Prob_Devices.txt file on the Desktop!

    I hope this Helps!
    Last edited by Paul Black; 27 May 2020 at 08:57.
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  6. Paul Black
    Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #4

    My Enhanced Problem Devices Script [ new version ] => Attachment 280417.
      My Computer
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  7. Steve C
    Posts : 7,898
    Windows 11 Pro 64 bit
    Thread Starter
       New #5

    Helmut said:
    Re-install the application HP supplies for the Hotkeys which is presumably the function keys.

    You may have a service stopped. Look in the Services tab of the Task Manager.

    HP support says "HP Hotkey Support - UWP 7.0.15.0 dated Oct 2019" which is up to date.

    Seems to be an update too far as it were...
    There are two HP drivers on their web site labelled HP Hotkey Service UWP (the one which crashes) and HP Hotkey service. I reinstalled the latter and it has been fine so far. I'm unsure what the difference is between these.
      My Computers
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