New
#1
Portable external drive no longer shows on my desktop
A portable external HDD - a Western Digital 1TB MyPassport - no longer shows in This PC and File Explorer on my desktop. The device does show in Device Manager. It also shows in This PC and File Explorer on a laptop (also running Win 10 1909). The PC maintenance is up to date except for this week's KB4497165. Both the PC and laptop show the same driver for the drive - a generic MS driver 10.0.18362.1 dated 6/21/2006.
I don't remember exactly when the drive last worked on the PC - maybe up to 6 months ago. I use it on my laptops much more than on the desktop. But I'd like to use it on the PC right now and I can't. Any idea what I can do to get this to work?
Oh. Yes, I've rebooted. Yes, I've tried multiple USB ports (although Device Manager sees the drive regardless of the port I use).