DVD/CD not showing up.

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  1. elusiverunner's Avatar
    Posts : 27
    Microsoft Windows 10 Home
       #1

    DVD/CD not showing up.


    Hi members,

    I have a problem with my internal DVD/CD drive. I place a DVD into the drive and it seems to run for a few moments and then the drive stops. I can not display the drive in file explorer, it is as if the drive is not there. I can eject the disk using the option in file explorer. When I display the BIOS there is no mention of a CD anywhere. The computer is an AMD, the computer is a fully refurbished machine and when new it displayed the drive.
    The Windows Version/Build Number is Version 1909 (OS Build 18363.836)
    Last edited by elusiverunner; 2 Weeks Ago at 18:21. Reason: Fixing Font size.
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  2. Berton's Avatar
    Posts : 8,085
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint, Win7 Pro
       #2

    The right-click and Eject command won't exist if File Explorer doesn't see the drive. Right-click the Start button, click Disk Management and see if it listed. If not there and doesn't have a drive letter assigned it usually won't show in File Explorer. There is a setting in File Explorer's toolbar at View, Options, View tab about hiding empty drives, might check that.
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  3. elusiverunner's Avatar
    Posts : 27
    Microsoft Windows 10 Home
    Thread Starter
       #3

    DVD/CD not showing up


    Hi Burton and thanks very much for your quick reply. I have checked and you are right, there is no drive in the listing for the DVD/CD drive There is only a HDD with a recovery partition. When displaying in device manager there is a DVD/CD driver. I don't seem to be able to display the File Explorers at view, could you please assist me with that one ?
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  4. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro
       #4

    If there is no mention of a CD/DVD drive in the Bios, it will not be found anywhere else either. this means it is either unplugged or has failed. Turn the laptop over, there is usually one screw that holds the CD/DVD drive in around the middle of the bottom of the laptop. Unscrew it and remove the drive and then reinsert it. If the Bios doesn't see the drive then it has failed.
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  5. Jacee's Avatar
    Posts : 860
    Win 10 home 1909 18363.836
       #5

    I had a brand new Lenovo laptop that had the very same problem. I just bought an external CD/DVD drive and it worked. These external drives are not expensive. I felt it wasn't worth sending my new laptop back to be replaced.
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  6. bobkn's Avatar
    Posts : 2,973
    Win 10 X64 Pro 2004 19041.208
       #6

    Service manual:

    http://h10032.www1.hp.com/ctg/Manual/c05122652

    If you needed to replace the optical drive, it's not extremely difficult. The main tedious part is that the whole back of the laptop must be removed. The drives are not expensive.
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  7. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro
       #7

    Even in the manual linked above in post # 6 on page 26, shows only one screw needs to be removed to replace the Optical drive. Here is a video showing you how You can purchase a replacement on Ebay.
    YouTube
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  8. Berton's Avatar
    Posts : 8,085
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint, Win7 Pro
       #8

    Yep, most Notebooks have just the one screw holding the drive in. I remove it then if the tray is not open use a straightened Jumbo paper clip in the small hole to pull it out.

    And I also do as @Jacee does and keep a couple of the External USB ODDs on hand, also have a couple USB 3.5" floppy drives 'just in case'.
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  9. bobkn's Avatar
    Posts : 2,973
    Win 10 X64 Pro 2004 19041.208
       #9

    spunk said:
    Even in the manual linked above in post # 6 on page 26, shows only one screw needs to be removed to replace the Optical drive. Here is a video showing you how You can purchase a replacement on Ebay.
    YouTube
    Hmm. Yes, that looks correct. (Haven't watched the YouTube video.)

    The text in the manual may want the back to be removed so that the battery can be disconnected. That hardly seems necessary.
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  10. elusiverunner's Avatar
    Posts : 27
    Microsoft Windows 10 Home
    Thread Starter
       #10

    DVD/CD not showing up.


    Hello All,

    Thank you for all the great information and videos you have sent regarding my problem. When displaying the Device Manager panel and depressing on properties the reply is "Windows has stopped this device because it has reported problems (Code 43). I don't know if this will be of any use, I don't know, but I am afraid there are no other messages or notes as yet.
      My Computer


 

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