Windows 10: DVD/CD SATA drive not reading disks

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  1.    12 Aug 2015 #1

    DVD/CD SATA drive not reading disks


    Since upgrading my SATA DVD/CD RW will not work. I insert a disk the light come on showing it is reading and than the drive opens and the pop up box appears stating "Insert Disk" . So I cannot install any of my software. I have read that a lot of people are having the same problem.
    I went into Device Manager and it show this device is working, the drivers show 2006.
    The Drive is TSST corp CDDCDW SH-203N. Has anyone figured out what to do to fix this.
    So thankfully I am Dual booting and at least get some work done on the tried and true Win 7 Ult.
      My ComputerSystem Spec

  2.    12 Aug 2015 #2

    Try the uninstall/reinstall and see if that helps.
    Uninstall the drive in the Device Manager. Then restart the PC and when Windows starts it will detect and reinstall it. May fix it.

    The only drivers for CD and DVD drives are the built in Windows drivers.
      My ComputerSystem Spec


  3. Posts : 339
    Windows 10 Pro x86 and x64 dual boot
       12 Aug 2015 #3

    My TSsT Corp sata DVD drive gave up the ghost at 2 year old, how old is it?
      My ComputerSystem Spec

  4.    12 Aug 2015 #4

    banger said: View Post
    My TSsT Corp sata DVD drive gave up the ghost at 2 year old, how old is it?
    If it works in Windows 7, I'd assume that it's not broken.

    A cruel suggestion: clean install Windows 10. As you have activated the upgrade, a clean install will activate on the same hardware.

    That should get rid of most inappropriate Registry entries.
      My ComputerSystem Spec

  5.    12 Aug 2015 #5

    fireberd said: View Post
    Try the uninstall/reinstall and see if that helps.
    Uninstall the drive in the Device Manager. Then restart the PC and when Windows starts it will detect and reinstall it. May fix it.

    The only drivers for CD and DVD drives are the built in Windows drivers.
    I updated the firmware that had no effect than removed it via device manager and rebooted. Upon reboot I thought I'd see the pop up for new found hardware but nope that did not work ! Guess I'll forget fooling with Win 1o and let MS figure out their bugs.
      My ComputerSystem Spec


  6. Posts : 24
    Windows 10 & Ubuntu 14.04 LTS
       12 Aug 2015 #6

    Try loading the chipset drivers for your IDE/SATA controller. I have an ASUS laptop that Win 10 loaded the generic IDE/SATA driver & had my DVD drive go missing. Installed the chip set drivers from AMD (in my case) and the system saw the drive and it works normally now.
      My ComputerSystem Spec

  7.    14 Aug 2015 #7

    Gryphon said: View Post
    Try loading the chipset drivers for your IDE/SATA controller. I have an ASUS laptop that Win 10 loaded the generic IDE/SATA driver & had my DVD drive go missing. Installed the chip set drivers from AMD (in my case) and the system saw the drive and it works normally now.
    The drive shows up in My Computer and in device manager as well and shows and working, but just spins and the light blinks and the spinning CD at the cursor winks every few seconds but does not stay then it hangs explores and I have to manually eject the disk to unfreeze explorer. A friend is bringing a known working DVD drive over to test, it works on her win 10 machine so I'll see if it's the drive which is a year old and used maybe 6 times.
      My ComputerSystem Spec


  8. Posts : 2
    Win 10 Pro 64bit
       08 Nov 2015 #8

    I fixed this problem using the solution at http://h30434.www3.hp.com/t5/Desktop...0/td-p/5172346
    Nothing else I tried worked.
      My ComputerSystem Spec

  9.    21 Dec 2015 #9

    Finally solved!! I had the same issue as Composerchick with my DVD writer (tsstcorp sh-s243n) after upgrading to Windows 10 and so thought I would reply with what finally resolved the issue for me.

    After upgrading to Windows 10 my DVD drive would only read audio CDs (through Itunes), but Windows explorer would not show any files for the CD and the drive would not read any DVDs. I could not even access the drive through command prompt. The drive was showing in device manager as working properly and with best driver. My DVD drive worked fine when booting back into a Windows 7 OS so I knew this was not a hardware issue.

    I have no idea how this happened but the "default value" for the following registry key was missing:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    The default value was blank and should have been DVD/CD-ROM. After putting the value in and rebooting, my drive was working properly again.

    I found this in this support document related to Windows Vista (of all things!) with suggestions of changing upper/lower filters when I finally noticed the default values was missing. Follow instructions here:

    https://support.microsoft.com/en-us/kb/929461

    I hope someone else finds this useful...took me hours of trying to figure out what was wrong.
      My ComputerSystem Spec

  10.    02 Jan 2016 #10

    Brilliant - You have found the solution - much appreciated


    Well done alliecat69 - it works perfectly - you deserve a medal - Happy New Year!!

    alliecat69 said: View Post
    Finally solved!! I had the same issue as Composerchick with my DVD writer (tsstcorp sh-s243n) after upgrading to Windows 10 and so thought I would reply with what finally resolved the issue for me.

    After upgrading to Windows 10 my DVD drive would only read audio CDs (through Itunes), but Windows explorer would not show any files for the CD and the drive would not read any DVDs. I could not even access the drive through command prompt. The drive was showing in device manager as working properly and with best driver. My DVD drive worked fine when booting back into a Windows 7 OS so I knew this was not a hardware issue.

    I have no idea how this happened but the "default value" for the following registry key was missing:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    The default value was blank and should have been DVD/CD-ROM. After putting the value in and rebooting, my drive was working properly again.

    I found this in this support document related to Windows Vista (of all things!) with suggestions of changing upper/lower filters when I finally noticed the default values was missing. Follow instructions here:

    https://support.microsoft.com/en-us/kb/929461

    I hope someone else finds this useful...took me hours of trying to figure out what was wrong.
      My ComputerSystem Spec


 
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