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  1.    12 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 4
    Win 10

    DVD/CD SATA drive not reading disks


    Since upgrading my SATA DVD/CD RW will not work. I insert a disk the light come on showing it is reading and than the drive opens and the pop up box appears stating "Insert Disk" . So I cannot install any of my software. I have read that a lot of people are having the same problem.
    I went into Device Manager and it show this device is working, the drivers show 2006.
    The Drive is TSST corp CDDCDW SH-203N. Has anyone figured out what to do to fix this.
    So thankfully I am Dual booting and at least get some work done on the tried and true Win 7 Ult.
      My ComputerSystem Spec
  2.    12 Aug 2015 #2
    Join Date : Jan 2014
    Inverness
    Posts : 1,198
    Win 10

    Try the uninstall/reinstall and see if that helps.
    Uninstall the drive in the Device Manager. Then restart the PC and when Windows starts it will detect and reinstall it. May fix it.

    The only drivers for CD and DVD drives are the built in Windows drivers.
      My ComputersSystem Spec
  3.    12 Aug 2015 #3
    Join Date : Oct 2014
    Posts : 374
    Windows 10 Pro x86 and x64 dual boot

    My TSsT Corp sata DVD drive gave up the ghost at 2 year old, how old is it?
      My ComputerSystem Spec
  4.    12 Aug 2015 #4
    Join Date : May 2015
    Posts : 1,647
    Win 10 X64 Pro 15063

    Quote Originally Posted by banger View Post
    My TSsT Corp sata DVD drive gave up the ghost at 2 year old, how old is it?
    If it works in Windows 7, I'd assume that it's not broken.

    A cruel suggestion: clean install Windows 10. As you have activated the upgrade, a clean install will activate on the same hardware.

    That should get rid of most inappropriate Registry entries.
      My ComputerSystem Spec
  5.    12 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 4
    Win 10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    Try the uninstall/reinstall and see if that helps.
    Uninstall the drive in the Device Manager. Then restart the PC and when Windows starts it will detect and reinstall it. May fix it.

    The only drivers for CD and DVD drives are the built in Windows drivers.
    I updated the firmware that had no effect than removed it via device manager and rebooted. Upon reboot I thought I'd see the pop up for new found hardware but nope that did not work ! Guess I'll forget fooling with Win 1o and let MS figure out their bugs.
      My ComputerSystem Spec
  6.    12 Aug 2015 #6
    Join Date : Jul 2015
    Phoenix, AZ, US
    Posts : 24
    Windows 10 & Ubuntu 14.04 LTS

    Try loading the chipset drivers for your IDE/SATA controller. I have an ASUS laptop that Win 10 loaded the generic IDE/SATA driver & had my DVD drive go missing. Installed the chip set drivers from AMD (in my case) and the system saw the drive and it works normally now.
      My ComputerSystem Spec
  7.    14 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 4
    Win 10
    Thread Starter

    Quote Originally Posted by Gryphon View Post
    Try loading the chipset drivers for your IDE/SATA controller. I have an ASUS laptop that Win 10 loaded the generic IDE/SATA driver & had my DVD drive go missing. Installed the chip set drivers from AMD (in my case) and the system saw the drive and it works normally now.
    The drive shows up in My Computer and in device manager as well and shows and working, but just spins and the light blinks and the spinning CD at the cursor winks every few seconds but does not stay then it hangs explores and I have to manually eject the disk to unfreeze explorer. A friend is bringing a known working DVD drive over to test, it works on her win 10 machine so I'll see if it's the drive which is a year old and used maybe 6 times.
      My ComputerSystem Spec
  8.    08 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 2
    Win 10 Pro 64bit

    I fixed this problem using the solution at http://h30434.www3.hp.com/t5/Desktop...0/td-p/5172346
    Nothing else I tried worked.
      My ComputerSystem Spec
  9.    21 Dec 2015 #9
    Join Date : Dec 2015
    Posts : 1
    Windows 10

    Finally solved!! I had the same issue as Composerchick with my DVD writer (tsstcorp sh-s243n) after upgrading to Windows 10 and so thought I would reply with what finally resolved the issue for me.

    After upgrading to Windows 10 my DVD drive would only read audio CDs (through Itunes), but Windows explorer would not show any files for the CD and the drive would not read any DVDs. I could not even access the drive through command prompt. The drive was showing in device manager as working properly and with best driver. My DVD drive worked fine when booting back into a Windows 7 OS so I knew this was not a hardware issue.

    I have no idea how this happened but the "default value" for the following registry key was missing:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    The default value was blank and should have been DVD/CD-ROM. After putting the value in and rebooting, my drive was working properly again.

    I found this in this support document related to Windows Vista (of all things!) with suggestions of changing upper/lower filters when I finally noticed the default values was missing. Follow instructions here:

    https://support.microsoft.com/en-us/kb/929461

    I hope someone else finds this useful...took me hours of trying to figure out what was wrong.
      My ComputerSystem Spec
  10.    02 Jan 2016 #10
    Join Date : Jan 2016
    Posts : 1
    Win 10 Pro

    Brilliant - You have found the solution - much appreciated


    Well done alliecat69 - it works perfectly - you deserve a medal - Happy New Year!!

    Quote Originally Posted by alliecat69 View Post
    Finally solved!! I had the same issue as Composerchick with my DVD writer (tsstcorp sh-s243n) after upgrading to Windows 10 and so thought I would reply with what finally resolved the issue for me.

    After upgrading to Windows 10 my DVD drive would only read audio CDs (through Itunes), but Windows explorer would not show any files for the CD and the drive would not read any DVDs. I could not even access the drive through command prompt. The drive was showing in device manager as working properly and with best driver. My DVD drive worked fine when booting back into a Windows 7 OS so I knew this was not a hardware issue.

    I have no idea how this happened but the "default value" for the following registry key was missing:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    The default value was blank and should have been DVD/CD-ROM. After putting the value in and rebooting, my drive was working properly again.

    I found this in this support document related to Windows Vista (of all things!) with suggestions of changing upper/lower filters when I finally noticed the default values was missing. Follow instructions here:

    https://support.microsoft.com/en-us/kb/929461

    I hope someone else finds this useful...took me hours of trying to figure out what was wrong.
      My ComputerSystem Spec

 
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