DVD/CD SATA drive not reading disks

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  1. Posts : 1
    Windows
       #11

    Thanks for this fix, it worked for me but I had to use the value "DVD/CDROM" for my drive. Not sure if that was a typo or not but thought I'd mention it for anyone else who needs this info.

    EDIT - Worked once, now broken again


    alliecat69 said:
    Finally solved!! I had the same issue as Composerchick with my DVD writer (tsstcorp sh-s243n) after upgrading to Windows 10 and so thought I would reply with what finally resolved the issue for me.

    After upgrading to Windows 10 my DVD drive would only read audio CDs (through Itunes), but Windows explorer would not show any files for the CD and the drive would not read any DVDs. I could not even access the drive through command prompt. The drive was showing in device manager as working properly and with best driver. My DVD drive worked fine when booting back into a Windows 7 OS so I knew this was not a hardware issue.

    I have no idea how this happened but the "default value" for the following registry key was missing:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    The default value was blank and should have been DVD/CD-ROM. After putting the value in and rebooting, my drive was working properly again.

    I found this in this support document related to Windows Vista (of all things!) with suggestions of changing upper/lower filters when I finally noticed the default values was missing. Follow instructions here:

    https://support.microsoft.com/en-us/kb/929461

    I hope someone else finds this useful...took me hours of trying to figure out what was wrong.
      My Computer


  2. Posts : 1
    10
       #12

    Didn't work


    alliecat69 said:
    Finally solved!! I had the same issue as Composerchick with my DVD writer (tsstcorp sh-s243n) after upgrading to Windows 10 and so thought I would reply with what finally resolved the issue for me.

    After upgrading to Windows 10 my DVD drive would only read audio CDs (through Itunes), but Windows explorer would not show any files for the CD and the drive would not read any DVDs. I could not even access the drive through command prompt. The drive was showing in device manager as working properly and with best driver. My DVD drive worked fine when booting back into a Windows 7 OS so I knew this was not a hardware issue.

    I have no idea how this happened but the "default value" for the following registry key was missing:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    The default value was blank and should have been DVD/CD-ROM. After putting the value in and rebooting, my drive was working properly again.

    I found this in this support document related to Windows Vista (of all things!) with suggestions of changing upper/lower filters when I finally noticed the default values was missing. Follow instructions here:

    https://support.microsoft.com/en-us/kb/929461

    I hope someone else finds this useful...took me hours of trying to figure out what was wrong.
    My registry was also missing the default, but changing it did not fix my problem. Is there possibly different ways this should be entered in? My drive is a DVD-RW Drive.
      My Computer


  3. Posts : 1
    Windows 10
       #13

    Old thread. Anyone else find a permanent solution for this issue that appeared as soon as I installed Windows 10? Tried all the same fixes in this thread, including renaming the empty default value to DVD/CD-ROM and making sure upper/lower limits aren't there, reinstalling driver etc. No errors in device manager, drive displays correctly in my computer, but it will just spin up and not read any discs at all. Says "insert disc" even with discs in...
      My Computer


  4. Posts : 1
    windows 10
       #14

    My problem was very similar to Composerchick's, inserted disc and windows explorer and any other programs stated the reader was empty.
    I tried everything in the last 5 hours (windows troubleshooting, updating the drivers and the BIOS also the 2 registry key modifications). I kept searching through the web for solutions in various support forums like Microsoft, Toshiba, Sony, HP ..... all of them with the same answers
    So I just carefully cleaned the lens with a square of toilet paper

    it fkng worked
      My Computer


 

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