Intel Driver & Support Assistant - Sorry, something went wrong ...

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  1. Posts : 163
    Windows 10 V1709
       #1

    Intel Driver & Support Assistant - Sorry, something went wrong ...


    Latest Intel Driver & Support Assistant 20.4.17.5 - fails to scan the system and shows a red message:
    "Sorry, something went wrong while trying to scan."

    This started failing a few weeks ago April 2020, apparently it cannot scan Intel RST 14.8.16.1063 anymore even if it is the latest available for the DELL XPS 8700.This used to work fine before and DSA was stating that the Intel RST was up to date and it has been installed for over 2 years without causing this issue.
    Something has changed in the latest Intel DSA and it fails the scan unless I uninstall Intel RST.
    This seems like a bug added recently, what was changed ? Is there a newer version of Intel DSA to fix this bug ?
    Tried with different Windows versions and builds and fails even after a clean install of windows.
    Windows 10 Pro x64, Build 18363.815 and also insider builds 19041.208 and 19624.1000 with the same results.

    Intel Driver & Support Assistant - Sorry, something went wrong ...-dsa-bug.png
      My Computer


  2. Posts : 40,002
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    See if any info is or is not applicable to what you're experiencing:
    Intel Rapid Storage Technology will no longer be updated [EOL] notice


    Contact Intel support:
    Contact Intel Support
      My Computer


  3. Posts : 1,180
    win10 home
       #3

    Uninstall the present DSA and revert to the previous one and see if the problem persists.
    Is the use of this application necessary?
      My Computer


  4. Posts : 163
    Windows 10 V1709
    Thread Starter
       #4

    joeandmarg0 said:
    Uninstall the present DSA and revert to the previous one and see if the problem persists.
    Is the use of this application necessary?
    The previous one does not run, because it wants to update it before running.

    - - - Updated - - -

    zbook said:
    See if any info is or is not applicable to what you're experiencing:
    Intel Rapid Storage Technology will no longer be updated [EOL] notice
    Contact Intel support:
    Contact Intel Support
    Hi zbook,
    I figured that Intel may be dropping older RST, but that should not prevent DSA from scanning everything else on the machine ? I have RST drivers on other machines even older than this 14.8.16.1063, on dell XPS 8300 the RST is 12.9.0.1001 and that does not make the SCAN fail with the same level of DSA 20.4.17.5. Also on another machine MSI GT70-0NC with RST 17.7.0.1006 the same scan and same DSA level runs fine too.
    Anyway, I submitted a feedback to Intel, we'll see if they reply.
    Thanks for your input.
      My Computer


  5. Posts : 766
    Windows 10 Home x64
       #5

    joeandmarg0 said:
    Uninstall the present DSA and revert to the previous one and see if the problem persists.
    That's the way to do it - IDSA is wonky in this respect every now and then and requires doing it I'm afraid.

    This also could be of some help (I guess it's been made available for a reason):

    Download Intel(R) Driver & Support Assistant Uninstaller
      My Computers


  6. Posts : 163
    Windows 10 V1709
    Thread Starter
       #6

    krzemien said:
    That's the way to do it - IDSA is wonky in this respect every now and then and requires doing it I'm afraid.

    This also could be of some help (I guess it's been made available for a reason):

    Download Intel(R) Driver & Support Assistant Uninstaller
    Already done all that, it does not help, the latest INTEL DSA is broken.
      My Computer



  7. Posts : 766
    Windows 10 Home x64
       #7

    I did not notice that your computer is a bit dated.

    In this case it's indeed IDSA's fault - I've seen it also on my even more dated VAIO once...

    Few days later (and possibly after some chasing by others via Intel's miserable forums) IDSA started working okay again confirming that all my Intel drivers are up to date.
      My Computers


  8. Posts : 163
    Windows 10 V1709
    Thread Starter
       #8

    krzemien said:
    I did not notice that your computer is a bit dated.

    In this case it's indeed IDSA's fault - I've seen it also on my even more dated VAIO once...

    Few days later (and possibly after some chasing by others via Intel's miserable forums) IDSA started working okay again confirming that all my Intel drivers are up to date.
    There is also a second bug on latest DSA, and this is with newer machine, Lenovo Yoga 920.
    First it updated the Intel UHD 620 Graphics to the latest level 27.20.100.8190 Dated 5/5/2020, then on the next scan it was trying to put back an older driver 26.20.100.8141 dated 4/11/2020 which fails, because the installed driver is already at the latest level.
    This bug is still on going, I'm waiting for a newer version of DSA to see what happens.
      My Computer


  9. Posts : 766
    Windows 10 Home x64
       #9

    Yeah, have seen something akin on my work Surface Laptop - and very recently actually - either.
      My Computers


  10. Posts : 766
    Windows 10 Home x64
       #10

    Just FYI: IDSA has been (silently) updated over the last couple of days to 20.5.20.3. Any joy?
      My Computers


 

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