cannot print in colour


  1. Posts : 192
    win 10
       #1

    cannot print in colour


    Hello all
    my HP envy 4520 has stopped printing in colour(was fine 2 weeks ago) with every app i have.
    But if i use an exel template it works fine.
    Word no colour.
    clip studio paint no colour
    etc.
    I have tried all the HP drivers umpteen times.
    all i get is a grey scale output.
    All the Test pages sent by the driver software print in colour!!!.
    Tried HP for advice USELESS.keep telling me the same thing over and over.
    I have even tried creating a new WIN 10 account.
    I`ve checked all settings in control panel.
    Also in print the colour/monochrome button has GONE!!!..
    Help anyone.
    Windows 10 Pro insider Build19608 release 200410-1438
      My Computer


  2. Posts : 265
    Windows 10 Enterprise
       #2

    If word is not printing in color...then you have setting on the printer to print black and white only. It is sometimes an "economy" type mode to save on ink. For me to tell you where it is, you will need to send screen shots of trying to print from word.
      My Computer


  3. Posts : 192
    win 10
    Thread Starter
       #3

    That option in the printer preferance menu`s is no longer there!!!.
      My Computer


  4. Posts : 7,860
    Windows 11 Pro 64 bit
       #4

    Peruse the driver options and check you haven't selected a B&W option.Next step would be to uninstall / reinstall drivers and printer software. Also run the HP Print & Scan Doctor. I see there is firmware update from Nov 19 - do you have that?
      My Computers


  5. Posts : 192
    win 10
    Thread Starter
       #5

    HP envy 4520 no colour


    I have resolved
    By the Way The HP scan doctor and there ROBOT support is useless and a waste off time and ink.(black in my case).
    Here`s how.
    !. I uninstalled all hp envy software from the machine.(for the 10th time or more). Using Iobit uninstaller.
    2. Used Used ccleaner premium to clean the regestry (This is what seems make the difference). Restart Pc.
    4. Used add printer in control panel.
    5. enter wps ID this appears on the printer display window.
    6. When installed try to print in colour from a suitable app i.e clip studio Paint or paint.
    7. In the printer preference menu select HP envy 4520 copy 1.(for some reason it installs two hp printer drivers the other is for the scanner option i think).The colour monochrome option is now in the menu,select colour/Print :bingo it worked.
    8. set copy 1 as default in control panel.
    Hp must have done something along the way with the driver(Trying to create a universal solution for the printer range) This problem started two weeks ago when tried to install on my new laptop system. I am upgrading my main desktop machine And will check it still works (has been fine for at least two years).
    Now back to trying to learn how to Draw with my Digital Tablet now stuck at home board.
    Stay safe ALL
    regards Topper.
      My Computer


 

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