New
#1
Pointer (mouse or trackpad) never falters, clicks and keystrokes do
Hello there,
I installed a clean version of Win 10 Pro 1909 on a HP laptop EliteBook 8770W. At the same time, I replaced the HDD with a new Samsung EVO 860 SSD. Most drivers came with Win 10, the rest from several HP sites. The wireless mouse is a plain Logitech M325.
Every time I'm trying to do something, I'm randomly interrupted. Let's say I need to move some windows around: I set the pointer on the window, then click and drag it. But the click doesn't register and the focus stays set where it was. If I used the mouse, just clicking with the pad gets the mouse working again. And vice versa.
Now, I want to rename a file: click click to select, then type another name. Right? Not always. Sometimes keystrokes don't work and/or are interpreted as KBD shortcuts to lauch some app (Mostly Cortana).
I successfully tested the KBD with an HP tool, where you have to type successively on each key. Some keystrokes randomly did not work, sometimes once only, or several times in a row. I noticed that when a keystroke was not working, a symbol shows above the pointer to disappear with the next working stroke: 2 opposite arrowheads separated by a dot inside a circle, what you get when pressing a mouse middle button.
So the physical equipment is working (the mouse was tested on another machine). The issue seems to lay with the interrupts handling.
I tried reinstalling Windows to no avail.
Windows is up to date, Device Manager shows no ! and all drivers have been checked for new versions. All HID, mouse & KBD drivers are from Microsoft, except one from Logithech and one from HP.
Thank you.