Display delay/lag with Wacom DTU-1031X, only on Windows 10. Need Help

hi Guys !



Recently I bought a Wacom DTU 1031X graphics tablet. Unfortunately I have a problem with the display delay. This tablet is connected via two USB 2.0 connections. In addition to the official Wacom driver, i tried all the driver versions of DisplayLink as well as the Trigger Family dongle driver, present on the Wacom page. I tried a few new and previous versions of the intel video drivers.

This problem appears even on a friend's computer who use also windows 10.

On windows 7 Professional SP1 but also windows 8.1, the tablet works perfectly, without any delay. On Windows 10, the only version that runs on the tablet is built in 1511 (year 2015). All versions over this built cause the tablet to have a screen delay.

This delay is only present on the tablet screen. On the laptop screen everything runs perfectly. This lag appears if I use the mouse but also the pen, the problem being present on both.

The strange part is that this lag does not manifest on the cursor, which moves perfectly synchronized with the mouse or pen.

For example, if I try to move a window from one direction to another, the cursor follows the pen in real time, but the window has a slight delay in following the cursor. The same delay appears when I am in the start menu. if I move the cursor or pen up or down in that menu, the cursor keeps pace, but the animation in the menu stays behind. Even in the paint program, if I want to draw something, the cursor moves in real time, but the drawn line is far behind.

I even tried to disable certain options like pen and ink, and other things, but no change. The lag is not given by the pen or tablet, that's for sure. But a communication problem between the laptop and the tablet screen.

I don't know what else to do. I ran out of ideas. Please help me solve this problem !

Thank you @TV2 for your interest in helping solving my problem. I still hope to find someone here who could point me to a solution. Have a nice day !

- - - Updated - - -

Guys, I think I found out what's causing this screen delay. As I said before, the tablet works perfectly on windows 7, windows 8.1 and windows 10 build 1511.
Today I have reinstalled the version of windows 10 build 1511. It is installed in parallel with the latest version of windows 10.

What caught my attention after a few careful comparisons, is that on the first build 1511, the tablet screen is not recognized without the official drivers installed. Instead of the latest build, Windows automatically recognizes the tablet screen and displays it in the "Monitors" section of Device Manager as Generic PnP Monitor.
And my tablet is listed in the "Display Adapters" section, right next to the video cards.

Somehow newer versions of windows 10 ignore the official driver installed for the tablet screen and continue to display the image through the outdated driver from the 2006 Generic Pnp Monitor. I tried to update the PnP driver by manually selecting the tablet driver. But even in this mode it continues to display through Generic Pnp driver.

Is there any possibility to cancel the windows permission to run the tablet through Generic PnP driver?
On the windows 10 Build 1511, the only device that windows runs through Generic PnP, is the external monitor and the laptop screen. The tablet is completely closed until I install the official drivers. And in the "Graphic Adapters" section, apart from the two video cards, the tablet is not listed as a graphic adapter, as it happens on the latest version of windows 10.
Running the tablet screen through the generic driver is almost certainly the cause of my problem. I have to somehow block windows to ignore the official driver.

- - - Updated - - -

Hi @TV2 !

I did all this ..I uninstalled everything. I reset the computer. I installed the official driver, after which I reset. As soon as the computer was turned on, the generic PnP driver appeared again after the official driver was installed.

When I try the device manager update method and I select "have disk" then "browse", no driver appears as available because from what I see it requires the format to be setup information * .inf, and the tablet driver is an executable file. The tablet works with 2 official drivers. Wacom driver for standard tablet installation and MCT (Magic control technology) driver that allows communication between PC and screen. Basically a graphics driver. The MCT driver can be installed without any problems as an executable file. It appears in the computer, but is completely ignored by Windows which chooses to run the image through the Generic PnP driver. I think I will stay on built 1511, I start to think that there is no solution to the problem unfortunately.

Hi!
I was following this thread as I have acquired DTU-1031X as well and was waiting for shipment. I am on Windows 10 1903 and I find no noticeable lag on the tablet display after plugging it in.
The monitor is also listed in Device manager as Generic PnP Monitor under Monitors section, but the MCT display driver is installed as a DTU-1031X graphics card under Display adapters.

Make sure that the said driver is installed there. You should have installed both drivers (display and tablet) before connecting the device for the first time to make it pick up the right driver.

If you want to install the driver manually, install the TriggerFamily Dongle driver package, and follow the steps to manually install the driver, and point the directory to C:\Program Files (x86)\MCT Corp\UVTP100 (and make sure it searches subdirectories) and it should pick up the right thing automatically. The driver .inf file seems to be named trgidd64.inf and the device ID is 0711:520F. Hope this helps!

One way or the other, it's possible to make it work! Hope this helps!

Cheers!
Sos