Intel-related network adapter driver issue

  1. Paultx's Avatar
    Posts : 179
    Microsoft Windows 10 Pro 64 bits
       #1

    Intel-related network adapter driver issue


    Having problems to connect to the internet, I found in Device Manager that a certain Intel ICH10 R BM LM Ethernet Controller RTX64 network adapter is marked with the yellow exclamation, indicating the device driver is corrupted or missing, which is confirmed by the troubleshooter.

    Intel-related network adapter driver issue-w19nets1.png

    Since the option to revert is missing, I tried to update the driver, but Windows says I have the best already installed. Then I did all the basic steps to try to fix the issue, like disabling/uninstalling the driver, even Network reset, TNA.

    From Intel's website I installed and ran its Driver & Support Assistant, which reported: "Sorry, we didn't find any supported Intel drivers or software."

    The details of that network adapter driver say its manufacturer is IntervalZero, of which I've never heard before. I went to their website seeking for solutions, but couldn't find any. So I wrote them about the issue, two days passed and I still got no answer from them.

    I decided to come here to ask for your help, because I absolutely don't know what I can do to make that driver work again or how to replace it. TIA.

    Windows 10 Pro 2004 19041.173
      My Computer

  2. Try3's Avatar
    Posts : 8,359
    Windows 10 Home x64 Version 21H1 Build 19043.1052
       #2

    1 You can right-click on its entry & select Uninstall device then let Windows re-detect it & reinstall a driver.

    2 If that hardware item was supplied with your computer then go to the computer maker to find an installation file for the driver.

    3 Otherwise, you can use this procedure for finding a driver using the device's HardwareID - my ditty - search for drivers by HardwareID - TenForums

    Denis
      My Computer

  3. Paul Black's Avatar
    Posts : 13,049
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #3

    Hello @Paultx,

    You can also download and run my Batch Script below which creates a .TXT file on your Desktop . . .

    Under the heading msinfo32 [MS System Information] - Problem Devices . . ., run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone].

    You could then upload the .TXT file.

    I hope this helps!
      My Computer

  4. Paultx's Avatar
    Posts : 179
    Microsoft Windows 10 Pro 64 bits
    Thread Starter
       #4

    I tried all I could find useful, including the tips you gave me here TNA.
    But I remembered I had this recovery DVD I made a while ago with my notebook and used it to install another network driver, which replaced the faulty one.

    Intel-related network adapter driver issue-drvr04.png
    After that, or maybe at some point while trying different solutions, I noticed that the error 0x8000FFFF was everywhere. Every time I tried to use Windows troubleshoot, no matter what item I chose, it reported problems related to that error. Even when I tried Windows Update it appeared. I even got the "A problem is preventing the troubleshooter from starting on Windows 10" warning and the problem was... error 0x8000FFFF!

    So decided to make a Refresh using that same DVD, but Windows 10 came back without mouse, keyboard, and internet connection.

    The final solution was to reinstall Windows from scratch.
      My Computer


 

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