Hard Drive Keeps Freezing, BUT, Thumb Drive Works

Cheers, we are not actually talking about dropping it, as I explained in my last post
knock, jolt etc.
and it does not have to be, if the laptop is powered on, that severe in certain circumstances, indeed just moving it sharply, can do it.

The reason I ask is that G sensor has been tripped
S.M.A.R.T. Attribute: G-sense error rate | Knowledge Base

OK
I really need to sign off for tonight
THERE is no rush to this
So please be patient, until I return tomorrow about 1800UK time

What you REALLY do need to do now is
1. Secure your personal data, any pictures, docs and music files you need from those folders .

2. COPY only a few at a time, do NOT try and copy the whole contents of the user folder.
Copy only the files for the music, pics and docs.

3. I DO NOT advise you to use some third party backup image software such as Macrium, good as that is, it MAY in an attempt to make a full backup or image, push that drive over the edge, and you would need another drive connected to the laptop by USB to make that backup or image

4. Use your USB flash pen.
HOWEVER you will of course still need somewhere to copy these items to from the flash pen.

5. That drive CANNOT be repaired. Despite what you may read, about fixing bad sectors, they are NOT fixed. They are with the use of some cmds or 3rd party programs/apps simply dealt with by copying the data from the bad sectors and writing it to good sectors. The bad sector is then marked bad to prevent other data being written to it.

6. When you have done that and even if you have not of course completed it we will take the NEXT step.

7. HOWEVER on the evidence available to date, not only the Seagate test, but all the other evidence the ONLY solution is to replace the drive.

8. Please post the full model of the Acer laptop from the plate on the base, or underneath the battery if it is of the removable sort AND the serial number of the laptop from the same plate. so that I may advise you of the procedure to change the drive, when you get to that stage.

GOODNIGHT. I will wait 15 minutes for your reply and then see you back about 1800hrs tomorrow

Cheers
We are going to do a couple of more tests when I resume
We will then depending on the results proceed to a possible temporary solution until you replace the drive.

Thank you again, and have a good night

Thanks for you expressed appreciation , it has been my pleasure to help you and as I said, we will continue.

See you about 1800 to 1900 hrs..

What you sent me is the model number

Model Name: A315-21-95KF
post the serial number please

8. Please post the full model of the Acer laptop from the plate on the base, or underneath the battery if it is of the removable sort AND the serial number of the laptop from the same plate

Keep this link please it may prove useful to you
A315-21-95KF - Tech Specs | Laptops | Acer United States

Good evening
Go here please
https://www.malwarebytes.com/adwcleaner/
download that AdwCleaner
Here is the guide to download and use
https://support.malwarebytes.com/hc/...s/360038520054
When the interface opens click settings DO NOT CLICK SCAN on dashboard
In settings as here
https://support.malwarebytes.com/hc/...s/360038520134
uncheck ALL except database cloud based
and cleaning operations ask for confirmation before reboot

Then return to dashboard click scan
on the window it will indicate if items found
click Quarantine if there are any

Follow then any instructions regarding reboot
Re open Adw Cleaner
Click LOG files on left of window
double click on the top log
it will open in a txt file
right click a blank space on the white of the window
click select all
right click again click copy
paste to your reply

If there is a clean log and a scan log send both

OK that is good
Go here
https://www.microsoft.com/en-gb/soft...load/windows10
you will be clicking
Download tool now
see this BEFORE you click Download Tool Now

Using the tool to create installation media:
Select Download tool now, and select Run. You need to be an administrator to run this tool.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you’ll choose:

and

Select which media you want to use:

YOU CHOOSE
ISO file. Save an ISO file to your PC

SAVE IT TO YOUR DESKTOP

Now see this please
AGAIN may I point out there is NO RUSH and I really do advise you to read the guide carefully
Repair Install Windows 10 with an In-place Upgrade

One important point is - from the guide

Before you get started doing a repair install of Windows 10, be sure that you also temporarily disable Secure Boot in your UEFI firmware settings. Once installation has finished, you can enable Secure Boot again if you like.

Here is how for you on that Acer
Completely shut down your computer.
Power on the system. As soon as the first logo screen appears, immediately press F2 to enter the BIOS.

Use the right arrow key to select Boot.
Press the down arrow key to select Secure Boot and press Enter.
With the arrow key, highlight Disabled and press Enter.
Press the F10 key and select Yes to save the changes and exit the BIOS.

That is from the link to the guide for repair install of 10 - from this site - prepared by Brink, admin of the site
where you can if you click the link on the guide then see the guide for your Acer.

IT may be best if you go through this post and the guide link to the repair install, and download the ISO,
and then POST back on here, BEFORE you proceed beyond that step.

By that I mean do not proceed to MOUNTING the ISO and clicking setup.

IMPORTANT
NO one can guarantee you this is going to work, no one can assure you that you will not encounter problems
You have your data, you say so even if it does not work it is not complete disaster.

If you have anything stored on the computer by way of passwords for any site , etc, email or whatever that you DO NOT KNOW, in other words you have had the computer browser save them then you should ensure before you start that you have these passwords.

THIS usually works without problems. HOWEVER it depends on the state of that drive.
As you know it failed the test on Seagate, but I have known drives fail that when there have been only a very few bad sectors.

Hope fully if the problems are not bad this will get you back working on 10 and then you can see how matters progress over a couple of days and if problems return you should order a new drive ASAP.
I will guide you on that as necessary.

- - - Updated - - -

Wondered how you were doing with it.