Hard Drive Keeps Freezing, BUT, Thumb Drive Works

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  1. Posts : 80
    Windows 10
    Thread Starter
       #61

    Macboatmaster said:
    Back on post 32 I asked


    You actually never answered that question, please do NOT think, that I am being picky, but that question has now become very important

    Your drive the Toshiba is a spinning hard drive. In other words is has a spinning disc called the platters and a read/write head. Such drives are very susceptible to jolts, even indeed in certain circumstances the slightest of jolts, to that laptop whilst it is powered on. The gap between the read write head and the platters, is minute, and the smallest of jolts, can result in the problems, you appear to have.

    There appears to be evidence that this has indeed occurred and that is why the drive has failed the test, after such a short life span.
    I apologize for not answering your question. No, I have never dropped this. I also live alone, so there is no chance of it happening because of someone else.. Also, I never even move this - it stays connected to my TV.
      My Computer

  2. Macboatmaster's Avatar
    Posts : 877
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #62

    Cheers, we are not actually talking about dropping it, as I explained in my last post
    knock, jolt etc.
    and it does not have to be, if the laptop is powered on, that severe in certain circumstances, indeed just moving it sharply, can do it.

    The reason I ask is that G sensor has been tripped
    S.M.A.R.T. Attribute: G-sense error rate | Knowledge Base
      My Computer


  3. Posts : 80
    Windows 10
    Thread Starter
       #63

    Macboatmaster said:
    Cheers, we are not actually talking about dropping it, as I explained in my last post
    knock, jolt etc.
    and it does not have to be, if the laptop is powered on, that severe in certain circumstances, indeed just moving it sharply, can do it.

    The reason I ask is that G sensor has been tripped
    S.M.A.R.T. Attribute: G-sense error rate | Knowledge Base
    I can't remember any knocks or jolts. But my guess is that in the last 17 months I've had this, it's been bumped at least once.
      My Computer

  4. Macboatmaster's Avatar
    Posts : 877
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #64

    OK
    I really need to sign off for tonight
    THERE is no rush to this
    So please be patient, until I return tomorrow about 1800UK time

    What you REALLY do need to do now is
    1. Secure your personal data, any pictures, docs and music files you need from those folders .

    2. COPY only a few at a time, do NOT try and copy the whole contents of the user folder.
    Copy only the files for the music, pics and docs.

    3. I DO NOT advise you to use some third party backup image software such as Macrium, good as that is, it MAY in an attempt to make a full backup or image, push that drive over the edge, and you would need another drive connected to the laptop by USB to make that backup or image

    4. Use your USB flash pen.
    HOWEVER you will of course still need somewhere to copy these items to from the flash pen.

    5. That drive CANNOT be repaired. Despite what you may read, about fixing bad sectors, they are NOT fixed. They are with the use of some cmds or 3rd party programs/apps simply dealt with by copying the data from the bad sectors and writing it to good sectors. The bad sector is then marked bad to prevent other data being written to it.

    6. When you have done that and even if you have not of course completed it we will take the NEXT step.

    7. HOWEVER on the evidence available to date, not only the Seagate test, but all the other evidence the ONLY solution is to replace the drive.

    8. Please post the full model of the Acer laptop from the plate on the base, or underneath the battery if it is of the removable sort AND the serial number of the laptop from the same plate. so that I may advise you of the procedure to change the drive, when you get to that stage.

    GOODNIGHT. I will wait 15 minutes for your reply and then see you back about 1800hrs tomorrow
      My Computer


  5. Posts : 80
    Windows 10
    Thread Starter
       #65

    I have already dragged important docs, pics, videos onto the thumb drive I've mentioned before. I never gave a thought to downloading anything.

    Aspire 3
    A315-21-95KF

    Thank you again, and have a good night.
      My Computer

  6. Macboatmaster's Avatar
    Posts : 877
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #66

    Cheers
    We are going to do a couple of more tests when I resume
    We will then depending on the results proceed to a possible temporary solution until you replace the drive.

    Thank you again, and have a good night
    Thanks for you expressed appreciation , it has been my pleasure to help you and as I said, we will continue.

    See you about 1800 to 1900 hrs..

    What you sent me is the model number

    Model Name: A315-21-95KF
    post the serial number please
    8. Please post the full model of the Acer laptop from the plate on the base, or underneath the battery if it is of the removable sort AND the serial number of the laptop from the same plate
    Keep this link please it may prove useful to you
    A315-21-95KF - Tech Specs | Laptops | Acer United States
      My Computer


  7. Posts : 80
    Windows 10
    Thread Starter
       #67

    Serial Number - NXGNVAA002830029B17600
      My Computer

  8. Macboatmaster's Avatar
    Posts : 877
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #68

    Good evening
    Go here please
    https://www.malwarebytes.com/adwcleaner/
    download that AdwCleaner
    Here is the guide to download and use
    https://support.malwarebytes.com/hc/...s/360038520054
    When the interface opens click settings DO NOT CLICK SCAN on dashboard
    In settings as here
    https://support.malwarebytes.com/hc/...s/360038520134
    uncheck ALL except database cloud based
    and cleaning operations ask for confirmation before reboot

    Then return to dashboard click scan
    on the window it will indicate if items found
    click Quarantine if there are any

    Follow then any instructions regarding reboot
    Re open Adw Cleaner
    Click LOG files on left of window
    double click on the top log
    it will open in a txt file
    right click a blank space on the white of the window
    click select all
    right click again click copy
    paste to your reply

    If there is a clean log and a scan log send both
      My Computer


  9. Posts : 80
    Windows 10
    Thread Starter
       #69

    Macboatmaster said:
    Good evening
    Go here please
    https://www.malwarebytes.com/adwcleaner/
    download that AdwCleaner
    Here is the guide to download and use
    https://support.malwarebytes.com/hc/...s/360038520054
    When the interface opens click settings DO NOT CLICK SCAN on dashboard
    In settings as here
    https://support.malwarebytes.com/hc/...s/360038520134
    uncheck ALL except database cloud based
    and cleaning operations ask for confirmation before reboot

    Then return to dashboard click scan
    on the window it will indicate if items found
    click Quarantine if there are any

    Follow then any instructions regarding reboot
    Re open Adw Cleaner
    Click LOG files on left of window
    double click on the top log
    it will open in a txt file
    right click a blank space on the white of the window
    click select all
    right click again click copy
    paste to your reply

    If there is a clean log and a scan log send both
    Hello and thanks again...



    CLEAN LOG

    # -------------------------------
    # Malwarebytes AdwCleaner 8.0.4.0
    # -------------------------------
    # Build: 04-03-2020
    # Database: 2020-04-08.2 (Cloud)
    # Support: https://www.malwarebytes.com/support
    #
    # -------------------------------
    # Mode: Clean
    # -------------------------------
    # Start: 04-08-2020
    # Duration: 00:00:02
    # OS: Windows 10 Home
    # Cleaned: 1
    # Failed: 0


    ***** [ Services ] *****

    No malicious services cleaned.

    ***** [ Folders ] *****

    No malicious folders cleaned.

    ***** [ Files ] *****

    No malicious files cleaned.

    ***** [ DLL ] *****

    No malicious DLLs cleaned.

    ***** [ WMI ] *****

    No malicious WMI cleaned.

    ***** [ Shortcuts ] *****

    No malicious shortcuts cleaned.

    ***** [ Tasks ] *****

    No malicious tasks cleaned.

    ***** [ Registry ] *****

    No malicious registry entries cleaned.

    ***** [ Chromium (and derivatives) ] *****

    Deleted Amazon Assistant for Chrome - pbjikboenpfhbbejgkoklgkhjpfogcam

    ***** [ Chromium URLs ] *****

    No malicious Chromium URLs cleaned.

    ***** [ Firefox (and derivatives) ] *****

    No malicious Firefox entries cleaned.

    ***** [ Firefox URLs ] *****

    No malicious Firefox URLs cleaned.

    ***** [ Hosts File Entries ] *****

    No malicious hosts file entries cleaned.

    ***** [ Preinstalled Software ] *****

    No Preinstalled Software cleaned.


    AdwCleaner[S00].txt - [1464 octets] - [08/04/2020 15:38:11]

    ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########





    SCAN LOG
    # -------------------------------
    # Malwarebytes AdwCleaner 8.0.4.0
    # -------------------------------
    # Build: 04-03-2020
    # Database: 2020-04-08.2 (Cloud)
    # Support: https://www.malwarebytes.com/support
    #
    # -------------------------------
    # Mode: Scan
    # -------------------------------
    # Start: 04-08-2020
    # Duration: 00:01:48
    # OS: Windows 10 Home
    # Scanned: 31802
    # Detected: 1


    ***** [ Services ] *****

    No malicious services found.

    ***** [ Folders ] *****

    No malicious folders found.

    ***** [ Files ] *****

    No malicious files found.

    ***** [ DLL ] *****

    No malicious DLLs found.

    ***** [ WMI ] *****

    No malicious WMI found.

    ***** [ Shortcuts ] *****

    No malicious shortcuts found.

    ***** [ Tasks ] *****

    No malicious tasks found.

    ***** [ Registry ] *****

    No malicious registry entries found.

    ***** [ Chromium (and derivatives) ] *****

    PUP.Optional.AmazonBrowserBar Amazon Assistant for Chrome - pbjikboenpfhbbejgkoklgkhjpfogcam

    ***** [ Chromium URLs ] *****

    No malicious Chromium URLs found.

    ***** [ Firefox (and derivatives) ] *****

    No malicious Firefox entries found.

    ***** [ Firefox URLs ] *****

    No malicious Firefox URLs found.

    ***** [ Hosts File Entries ] *****

    No malicious hosts file entries found.

    ***** [ Preinstalled Software ] *****

    No Preinstalled Software found.



    ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########
      My Computer

  10. Macboatmaster's Avatar
    Posts : 877
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #70

    OK that is good
    Go here
    https://www.microsoft.com/en-gb/soft...load/windows10
    you will be clicking
    Download tool now
    see this BEFORE you click Download Tool Now

    Using the tool to create installation media:
    Select Download tool now, and select Run. You need to be an administrator to run this tool.
    If you agree to the license terms, select Accept.
    On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you’ll choose:

    and

    Select which media you want to use:

    YOU CHOOSE
    ISO file. Save an ISO file to your PC

    SAVE IT TO YOUR DESKTOP

    Now see this please
    AGAIN may I point out there is NO RUSH and I really do advise you to read the guide carefully
    Repair Install Windows 10 with an In-place Upgrade

    One important point is - from the guide
    Before you get started doing a repair install of Windows 10, be sure that you also temporarily disable Secure Boot in your UEFI firmware settings. Once installation has finished, you can enable Secure Boot again if you like.
    Here is how for you on that Acer
    Completely shut down your computer.
    Power on the system. As soon as the first logo screen appears, immediately press F2 to enter the BIOS.

    Use the right arrow key to select Boot.
    Press the down arrow key to select Secure Boot and press Enter.
    With the arrow key, highlight Disabled and press Enter.
    Press the F10 key and select Yes to save the changes and exit the BIOS.

    That is from the link to the guide for repair install of 10 - from this site - prepared by Brink, admin of the site
    where you can if you click the link on the guide then see the guide for your Acer.

    IT may be best if you go through this post and the guide link to the repair install, and download the ISO,
    and then POST back on here, BEFORE you proceed beyond that step.

    By that I mean do not proceed to MOUNTING the ISO and clicking setup.

    IMPORTANT
    NO one can guarantee you this is going to work, no one can assure you that you will not encounter problems
    You have your data, you say so even if it does not work it is not complete disaster.

    If you have anything stored on the computer by way of passwords for any site , etc, email or whatever that you DO NOT KNOW, in other words you have had the computer browser save them then you should ensure before you start that you have these passwords.

    THIS usually works without problems. HOWEVER it depends on the state of that drive.
    As you know it failed the test on Seagate, but I have known drives fail that when there have been only a very few bad sectors.

    Hope fully if the problems are not bad this will get you back working on 10 and then you can see how matters progress over a couple of days and if problems return you should order a new drive ASAP.
    I will guide you on that as necessary.

    - - - Updated - - -

    Wondered how you were doing with it.
      My Computer


 
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