Hard Drive Keeps Freezing, BUT, Thumb Drive Works

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  1. Posts : 80
    Windows 10
    Thread Starter
       #51

    Macboatmaster said:
    Hi
    I wish to start please with another run of the cmd
    sfc /scannow

    When it was run before at the start of this topic you reported that it said


    Please run it again
    Here is a paste from a run


    I do NOT need the image of your run that you are going to do now.
    All I need to know is exactly what it says when the result is reported.

    To do that, right click the top bar of the cmd window -click edit and select all, the colour will change in the window
    right click the top of that window again and click edit and then copy

    Paste it to your reply please.
    Ok, starting in 3...2...1
      My Computer

  2. Macboatmaster's Avatar
    Posts : 863
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #52

    To make life easier for you, there is no need to post
    Ok starting 3 2 1
    In all honesty it makes another post for you, and it serves no real useful purpose.

    I knew you were online, as the indicator on your details was green - the small icon below your flag.
      My Computer


  3. Posts : 80
    Windows 10
    Thread Starter
       #53

    Microsoft Windows [Version 10.0.18362.720]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>
      My Computer

  4. Macboatmaster's Avatar
    Posts : 863
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #54

    Cheers
    Please go back and at the same admin command prompt run this cmd
    Copy and paste it from here, it will ensure spacing is correct


    Dism /Online /Cleanup-Image /CheckHealth

    The result we are looking for is
    No component store corruption detected
    The operation completed successfully

    Check your result and either simply post - That was it or words to that effect please
    OR if that is NOT the result please post the actual result as you did with the scannow
      My Computer


  5. Posts : 80
    Windows 10
    Thread Starter
       #55

    Microsoft Windows [Version 10.0.18362.720]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>Dism /Online /Cleanup-Image /CheckHealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.720

    No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>
      My Computer

  6. Macboatmaster's Avatar
    Posts : 863
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #56

    OK
    That is good
    next step

    Download this
    https://www.seagate.com/files/www-co...dows-en-us.pdf

    READ PLEASE the following sections
    A. Prepare the System B. Select the Drives to Test C. Select the Tests to Run D. Aborting the Diagnostics E. Viewing the Logs

    You really do need to read the guide in the sections outlined above, there is NO rush to this job.
    YOU MUST ensure that you close all other apps when you run the tool and you must ensure you click only the
    LONG GENERIC TEST
    The long tests will take time to complete. Because the long tests read every sector on the drive, the amount of time required will depend on the speed and capacity of the disk drive. The highest capacity drives often take 2 to 4 hours to complete. You can abort the test at any time without harming the drive, although the drive will not be fully tested if the test is aborted.



    Also download the software for the Seagate tool
    from here
    SeaTools | Seagate Support US
    Seagate tools for windows

    The test will fail and end if a bad sector is detected on an internal drive.


    Also as I said read carefully the guide on the sections highlighted
    Many of the tests and the repair functions are ONLY available on Seagate drives.

    IF IT passes you do not need to post results just report that
    If it finds bad sectors eg fails post the log as in the guide.

    - - - Updated - - -

    Just wanted to check before I sign off for the night if you are OK with this
    I do not mean is it actually running, just if you have read the guide basics and are OK with that
      My Computer


  7. Posts : 80
    Windows 10
    Thread Starter
       #57

    It failed.
      My Computer

  8. Macboatmaster's Avatar
    Posts : 863
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #58

    Give me a clue please


    IF IT passes you do not need to post results just report that
    If it finds bad sectors eg fails post the log as in the guide.
      My Computer


  9. Posts : 80
    Windows 10
    Thread Starter
       #59

    --------------- SeaTools for Windows v1.4.0.7 ---------------
    4/7/2020 4:56:17 PM
    Model Number: TOSHIBA MQ04ABF100
    Serial Number: 788LS63XS
    Firmware Revision: JU001J
    Long Generic - Started 4/7/2020 4:56:05 PM
    Long Generic - FAIL 4/7/2020 5:03:02 PM
    Long Generic - Started 4/7/2020 5:27:27 PM
    Long Generic - FAIL 4/7/2020 5:33:21 PM
    Long Generic - Started 4/7/2020 5:58:43 PM
    Long Generic - FAIL 4/7/2020 6:04:04 PM
    Long Generic - Started 4/7/2020 6:20:50 PM
    Long Generic - FAIL 4/7/2020 6:27:03 PM
      My Computer

  10. Macboatmaster's Avatar
    Posts : 863
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #60

    Back on post 32 I asked

    8. Has this laptop had some manner of serious knock or similar - fall, jolt, etc.
    You actually never answered that question, please do NOT think, that I am being picky, but that question has now become very important

    Your drive the Toshiba is a spinning hard drive. In other words is has a spinning disc called the platters and a read/write head. Such drives are very susceptible to jolts, even indeed in certain circumstances the slightest of jolts, to that laptop whilst it is powered on. The gap between the read write head and the platters, is minute, and the smallest of jolts, can result in the problems, you appear to have.

    There appears to be evidence that this has indeed occurred and that is why the drive has failed the test, after such a short life span.
      My Computer


 
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