brother mfc-8910dw "out of paper" error when printing from pdf


  1. Posts : 97
    windows 10 professional
       #1

    brother mfc-8910dw "out of paper" error when printing from pdf


    This is, let me start by saying, that this a fine printer that has worked for me for years.

    Recently, however, it has been behaving strangely when printing pdfs either from adobe or within Firefox, for example.
    There doesn't seem to be anything wrong with the printer since it prints PERFECTLY from within Word (from all trays) and scans from within Brother's own program or from within Abbyy finereader.

    The error message I receive is "out of paper," which doesn't clear when I cancel the queue or reboot the computer and printer.
    There is paper in all trays. Again, I can direct Word to print from any of the trays.

    Flummoxed.

    Thanks in advance for your help.

    Richard
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,170
    Windows 10 Pro x64 Version 2004
       #2

    Any chance the pdf is calling for a paper type not in trays, like A4 (European Letter)


    Ken
      My Computer


  3. Posts : 97
    windows 10 professional
    Thread Starter
       #3

    No, I already thought of that. Spend a lot of time in Paris where I use A4 and always check paper settings because I don't remember in what format I saved a document.
    Good stab, though.
    Thank you!!
      My Computer

  4. Caledon Ken's Avatar
    Posts : 24,170
    Windows 10 Pro x64 Version 2004
       #4

    Can you check when the driver was installed for this printer please just to see if coincides with start of issue.


    Right click Start > Device Manager > find Printer > right click > Properties > Details Tab > In property box > select "Install Date" (not first install date)
      My Computer


  5. Posts : 97
    windows 10 professional
    Thread Starter
       #5

    i fixed it.


    Deleted driver.
    reinstalled driver.
    still no go.
    went to icon of printer in devices and printers in control panel.
    clicked on ethernet address to the right of the icon, which gave me a list of ports to which the printer can print.
    found that the usb virtual printing port was unchecked.
    checked it.
    BINGO EVERTHING WORKS.
    Thank you!!
    what unchecked the printer port? no idea.
    anybody want to guess?
    probably happened with one of the windows 10 recent updates.
    i got lucky.
      My Computer


 

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