Requesting help with "Driver power failure"

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  1. Techymike's Avatar
    Posts : 113
    10 64bit Version 1909
       #1

    Requesting help with "Driver power failure"


    This has been beating me up for a while now and I honestly have no clue about the problem. Upon initial boot the computer has a digital delay in both the audio and video. Once rebooted everything works normal. Then when watching movies, it starts again with the same delay problem but after rebooting it works fine again for a short period of time. Even in the circle boot visual of windows 10 you can visually see the delay. But again after rebooting then everything is fine and the delay returns after time. Rebooting always fixes the problem but I have no clue where to start to troubleshoot the problem. I have tried different drives that work perfectly in another computer and they also react the same way so it' s not the drive. Tried another AMD ryzen CPU and the same results, triend another DDR4 memory and same results. Tried another X570 MB and same results. The only thing I have not tried is a fresh install, I have the latest and greatest BIOS. Tried another GPU and same results. Uninstalled all drives and ran another drive but same problem. So I don't know where to start to check. When restarting I get the BSOD with a note saying driver power failure, a hard reboot corrects the problem. So I am asking for advice to help find a solution.
      My Computers


  2. Posts : 38,313
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi Techymike,

    Driver power state failure is bugcheck 9F.
    Please upload V2 directly into this thread:

    BSOD - Posting Instructions
      My Computer

  3. Techymike's Avatar
    Posts : 113
    10 64bit Version 1909
    Thread Starter
       #3

    Not sure if I have done this correctly.
      My Computers


  4. Posts : 38,313
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please click extract all to run V2.
      My Computer

  5. Techymike's Avatar
    Posts : 113
    10 64bit Version 1909
    Thread Starter
       #5

    I thank you for your help and I think I have finally done this correctly. These are done at different times due to one being before the problem and the other is after.
      My Computers


  6. Posts : 38,313
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Uninstall: Advanced SystemCare 13.3.0 IObit 20200319
    COMPLETELY remove IOBit - IObit.Com Forums

    15) Uninstall: Driver Booster 7 7.3.0 IObit

    16) Indicate any drivers installed by iobit software > uninstall and reinstall these drivers

    17) Install all drivers from the MSI website:
    Support For MEG X570 ACE | Motherboard - The world leader in motherboard design | MSI USA

    18) For any drivers needed that are not displayed on the MSI website > use component manufacturer websites: Intel, Nvidia, AMD, Killer Networks, Reltek, etc.

    19) Third party websites can install unknown files. It's best to use the computer or motherboard's manufacturer website for the best tested drivers.

    20) The RAM is overclocked with speed: 3600
    The AMD CPU supports speeds up to 3200
    Return all overclocks to stock during the troubleshooting.
    https://www.amd.com/en/products/cpu/amd-ryzen-7-3800x

    21) The G-Skill RAM F4-3600C18-16GTZN was not seen on the Qualified Vendor List (QVL):
    Support For MEG X570 ACE | Motherboard - The world leader in motherboard design | MSI USA
    It's best to use the specific modules listed to avoid incompatibility problems.
    If you find it on the list please highlight the entry.

    22) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    23) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    24) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    25) Update: AMD IDE storage drivers
    amd_sata.sys
    amd_xata.sys

    Support For MEG X570 ACE | Motherboard - The world leader in motherboard design | MSI USA

    amd_xata.sys AMD Stor Filter Driver http://support.amd.com/us/Pages/AMDSupportHub.aspx

    26) Check the status of the Macrium backup images > uninstall and reinstall the software as needed

    27) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    28) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive



    Code:
    Event[342]:
      Log Name: System
      Source: disk
      Date: 2020-03-06T19:35:42.256
      Event ID: 52
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-15VHO7M
      Description: 
    The driver has detected that device \Device\Harddisk3\DR3 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
    Code:
    Event[6433]:
      Log Name: System
      Source: mrcbt
      Date: 2020-03-19T17:23:48.290
      Event ID: 2001
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-15VHO7M
      Description: 
    Failed to open an existing tracking file on device \Device\HarddiskVolume16 with status 0xC00000C0
    Code:
    Event[6435]:
      Log Name: System
      Source: mrcbt
      Date: 2020-03-19T17:23:48.290
      Event ID: 2005
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-15VHO7M
      Description: 
    Failed to create the tracking file on device \Device\HarddiskVolume16 with status 0xC000000D
    Code:
    Event[6467]:
      Log Name: System
      Source: mrcbt
      Date: 2020-03-19T17:27:13.294
      Event ID: 2001
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-15VHO7M
      Description: 
    Failed to open an existing tracking file on device \Device\HarddiskVolume30 with status 0xC000003A
    Code:
    Name	AMD SATA Controller
    Manufacturer	AMD
    Status	OK
    PNP Device ID	PCI\VEN_1022&DEV_7901&SUBSYS_79011022&REV_51\6&1F333EA7&0&0050000A
    Memory Address	0xF6400000-0xF64007FF
    IRQ Channel	IRQ 30
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\AMD_SATA.SYS (1.3.1.276, 91.05 KB (93,240 bytes), 9/1/2019 2:52 PM)
    Code:
    amd_sata	amd_sata	c:\windows\system32\drivers\amd_sata.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes
    Code:
    amd_xata	amd_xata	c:\windows\system32\drivers\amd_xata.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes

    Code:
    amd_sata.sys Thu Mar 19 01:43:08 2015 (550A6FFC)
    Code:
    amd_xata.sys Thu Mar 19 01:43:10 2015 (550A6FFE)
      My Computer

  7. Techymike's Avatar
    Posts : 113
    10 64bit Version 1909
    Thread Starter
       #7

    Thanks, I will do all those tasks.
      My Computers


  8. Posts : 38,313
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    These tests can be run overnight:
    a) HD Tune full error scans
    b) Sea Tools for Windows long generic tests
      My Computer

  9. Techymike's Avatar
    Posts : 113
    10 64bit Version 1909
    Thread Starter
       #9

    As I have extra drives, I did a new install on the SSD then loaded the software for the items needed. Making sure not to use any i-obit. So far have not seen or heard any problems. Sorry but a fresh install was much less work and wasn't sure if I could find along with remove the drivers that i-obit installed. I am very grateful for the help.
      My Computers


  10. Posts : 38,313
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Please run the drive tests.

    This was / is the event viewer entry:

    Code:
    The driver has detected that device \Device\Harddisk3\DR3 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.


    As long as you back up data you have recovery options.
    However there were event viewer entries displaying:


    Code:
      Description: 
    Failed to open an existing tracking file on device \Device\HarddiskVolume30 with status 0xC000003A
      My Computer


 
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