Please perform the following steps:
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) Make sure that there is no over clocking while troubleshooting
14) Uninstall: Advanced SystemCare 13.3.0 IObit 20200319
COMPLETELY remove IOBit - IObit.Com Forums
15) Uninstall: Driver Booster 7 7.3.0 IObit
16) Indicate any drivers installed by iobit software > uninstall and reinstall these drivers
17) Install all drivers from the MSI website:
Support For MEG X570 ACE | Motherboard - The world leader in motherboard design | MSI USA
18) For any drivers needed that are not displayed on the MSI website > use component manufacturer websites: Intel, Nvidia, AMD, Killer Networks, Reltek, etc.
19) Third party websites can install unknown files. It's best to use the computer or motherboard's manufacturer website for the best tested drivers.
20) The RAM is overclocked with speed: 3600
The AMD CPU supports speeds up to 3200
Return all overclocks to stock during the troubleshooting.
https://www.amd.com/en/products/cpu/amd-ryzen-7-3800x
21) The G-Skill RAM F4-3600C18-16GTZN was not seen on the Qualified Vendor List (QVL):
Support For MEG X570 ACE | Motherboard - The world leader in motherboard design | MSI USA
It's best to use the specific modules listed to avoid incompatibility problems.
If you find it on the list please highlight the entry.
22) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
23) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
24) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10
25) Update: AMD IDE storage drivers
amd_sata.sys
amd_xata.sys
Support For MEG X570 ACE | Motherboard - The world leader in motherboard design | MSI USA
amd_xata.sys AMD Stor Filter Driver http://support.amd.com/us/Pages/AMDSupportHub.aspx
26) Check the status of the Macrium backup images > uninstall and reinstall the software as needed
27) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of
28) For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
Code:
Event[342]:
Log Name: System
Source: disk
Date: 2020-03-06T19:35:42.256
Event ID: 52
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-15VHO7M
Description:
The driver has detected that device \Device\Harddisk3\DR3 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
Code:
Event[6433]:
Log Name: System
Source: mrcbt
Date: 2020-03-19T17:23:48.290
Event ID: 2001
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-15VHO7M
Description:
Failed to open an existing tracking file on device \Device\HarddiskVolume16 with status 0xC00000C0
Code:
Event[6435]:
Log Name: System
Source: mrcbt
Date: 2020-03-19T17:23:48.290
Event ID: 2005
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-15VHO7M
Description:
Failed to create the tracking file on device \Device\HarddiskVolume16 with status 0xC000000D
Code:
Event[6467]:
Log Name: System
Source: mrcbt
Date: 2020-03-19T17:27:13.294
Event ID: 2001
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-15VHO7M
Description:
Failed to open an existing tracking file on device \Device\HarddiskVolume30 with status 0xC000003A
Code:
Name AMD SATA Controller
Manufacturer AMD
Status OK
PNP Device ID PCI\VEN_1022&DEV_7901&SUBSYS_79011022&REV_51\6&1F333EA7&0&0050000A
Memory Address 0xF6400000-0xF64007FF
IRQ Channel IRQ 30
Driver C:\WINDOWS\SYSTEM32\DRIVERS\AMD_SATA.SYS (1.3.1.276, 91.05 KB (93,240 bytes), 9/1/2019 2:52 PM)
Code:
amd_sata amd_sata c:\windows\system32\drivers\amd_sata.sys Kernel Driver Yes Boot Running OK Normal No Yes
Code:
amd_xata amd_xata c:\windows\system32\drivers\amd_xata.sys Kernel Driver Yes Boot Running OK Normal No Yes
Code:
amd_sata.sys Thu Mar 19 01:43:08 2015 (550A6FFC)
Code:
amd_xata.sys Thu Mar 19 01:43:10 2015 (550A6FFE)