NO windows 10 DHC drivers on gigabyte board

Page 1 of 3 123 LastLast

  1. Posts : 17
    win 10 ver1804
       #1

    NO windows 10 DHC drivers on gigabyte board


    Hi guys

    I bought a motherboard back in 2016 installed windows 8 and then in due course I was encouraged to upgrade to win 10.

    I did and had no problem until installing updates after version 1804.
    After that windows would run ok but would never recover from sleep, [requiring hard reboot] and getting power kernel 41 error in event viewer.
    I tried everything to resolve this but when I contacted gigabyte about this they gave me the following reply

    'Hello,

    On the website specification, the board supports for Windows 8/7/Vista/XP.

    GA-970A-UD3P (rev. 1.0) | Motherboard - GIGABYTE Global

    GA-970A-DS3P doesn't have Windows® 10 DCH Drivers

    Therefore it doesn't support the latest Windows® 10 versions.'

    My question is why, is there not an option from Microsoft to stop 'feature updates ' or at least a warning that this is an issue, ? and possible workaround or fixes. Just wonder whether gigabyte would be able to update the bios to have windows 10 dch drivers. is it a windows problem or gigabyte problem?

    THanks
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,178
    Windows 10 Pro x64 Version 2004
       #2

    Hi thinktank25


    Sorry I'm not following. Has someone told you you need to update to DCH drivers?

    I have a laptop 2006 / 2007 vintage and it runs the latest Fast Ring in the Insiders program. Pretty sure it is not using DCH drivers. I don't update drivers unless I'm having an issue.

    Not being able to sleep or wake from sleep is usually a driver issue. The most common being the video driver on several HP SFF in my experience.

    You say you are on 1803, I assume you are keeping this level to avoid additional issues.


    Ken
      My Computer

  3. sygnus21's Avatar
    Posts : 5,331
    Win 10 Pro (x64) 20H2 (19042.906)
       #3

    What are DHC drivers??? I own 5 Gigabyte boards and haven't seen DHC and I'm driver obsessive.

    Is that an acronym for something?
      My Computers


  4. Posts : 17
    win 10 ver1804
    Thread Starter
       #4

    HI Ken

    I am running version 1804 with no problems.
    However if I try and update to a newer version, then I have serious problems with sleep issues. The computer will go to sleep, but will not recover from sleep. All my drivers are up to date.
    When I contacted Gigabyte about this issue they said that my board only has support for win 8. however windows encouraged me to upgrade and in the beginning was very happy.
    Anyway I've tried all the usual fixes nothing works. Gigabyte technician says my board does not have DCH drivers so don't upgrade newer version.
    Anyway this seems to be an AMD/ Gigabyte /windows issue, not sure who to get correct help from, seems everyone wants to pass buck. But I do see a lot of people with similar issue, and I'm guessing most of them are on the AMD platform?
      My Computer

  5. bobkn's Avatar
    Posts : 3,603
    Win 10 X64 Pro 20H2 19042.685
       #5

    So far, the only DCH drivers I have encountered are from nVidia for their graphics cards. I haved stayed with the "game ready" drivers (non DCH).

    My primary PC was built in 2019. As far as I know, there are no DCH drivers for the motherboard.

    Whatever your issue is, I doubt that it has anything to do with a lack of DCH drivers.

    Both of my desktop PCs are AMD based, and I had to do clean installs of Windows to get to 1909. If you can do that, it may be the way to go.

    I have no pre-installed software, so doing a clean install was not an issue. Re-installing everything took a few hours. The largest annoyance was when I forgot to de-activate Photoshop CS6, so I had to call Adobe and have them reset the activation counter on their servers. Online, I found how to backup files and settings for the Thunderbird email client, so I no longer have to download gigabytes from the Gmail servers.
      My Computers

  6. sygnus21's Avatar
    Posts : 5,331
    Win 10 Pro (x64) 20H2 (19042.906)
       #6

    @bobkn, the OP seems to have ignored me - what are "DHC" drivers? Acronym?
      My Computers

  7. Caledon Ken's Avatar
    Posts : 24,178
    Windows 10 Pro x64 Version 2004
       #7
      My Computer

  8. sygnus21's Avatar
    Posts : 5,331
    Win 10 Pro (x64) 20H2 (19042.906)
       #8

    Thanks...


    OK, so as I though this is not a "Gigabyte" board issue....

    thinktank25 said:
    [snip]... I tried everything to resolve this but when I contacted gigabyte about this they gave me the following reply

    On the website specification, the board supports for Windows 8/7/Vista/XP.

    GA-970A-UD3P (rev. 1.0) | Motherboard - GIGABYTE Global

    GA-970A-DS3P doesn't have Windows® 10 DCH Drivers
    With that what piece of hardware does the OP need the a DHC driver for? It's certainly not for the board.

    BTW that board is Windows 10 supported as seen by the OS dropdown menu on the support page showing both Windows 10 32 & 64 bit OS driver support.
      My Computers


  9. Posts : 17
    win 10 ver1804
    Thread Starter
       #9

    Thanks for all the replies guys!

    Yeah could be that the gigabyte technician was just trying to offload the problem. Maybe the DCH drivers is a red herring, but it seemed he was onto something, but whatever it is, I feel that there is something new in the 'feature updates' that is preventing my system recovering from sleep.
    I built the computer in 2016
    The good news is that I am running win10 1804 with no issues and have blocked updates for the time being.
    BTW I am running the Nvidia drivers for graphics and sound.

    - - - Updated - - -

    Attached is my chat with gigabyte about this issue

    - - - Updated - - -

    Btw whenever this problem arose, in event viewer it always signalled an error 41 [power kernel]
    Attached Thumbnails Attached Thumbnails NO windows 10 DHC drivers on gigabyte board-screenshot_4.jpg  
      My Computer

  10. sygnus21's Avatar
    Posts : 5,331
    Win 10 Pro (x64) 20H2 (19042.906)
       #10

    thinktank25 said:
    Thanks for all the replies guys!

    Yeah could be that the gigabyte technician was just trying to offload the problem. Maybe the DCH drivers is a red herring, but it seemed he was onto something,
    I'm not quite sure I follow you? Are you saying it was the Gigabyte technician that referred you to the DCH drivers?

    thinktank25 said:
    BTW I am running the Nvidia drivers for graphics and sound.
    Perhaps you're trying to find the DCH (Declarative Componentized Hardware) drivers for your NVidia card? If so, I'm quite sure you need to get those from NVidia's site. Gigabyte's site would probably just furnish the standard drivers.

    BTW - NVIDIA DCH/Standard Display Drivers for Windows 10 FAQ

    thinktank25 said:
    but whatever it is, I feel that there is something new in the 'feature updates' that is preventing my system recovering from sleep.
    Most often sleep issues arise from non-certified (non WHQL) drivers. A big example are the beta drivers released for video card (and soundcards) from vendors for testing purposes (in keeping things simple). But any bad performing driver, hardware or poorly written software could interfere with a PC sleep mode. My suggestion get the latest drivers for your devices/hardware.

    With that unfortunately there is no one fix solves all where sleep issues. And the net if rife with all sorts of try this and that with no solution working for everyone.

    At any rate please clarify the need for DCH drivers so we may better help.

    Thanks.
      My Computers


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:15.
Find Us




Windows 10 Forums