Problems with mouse freezing when using Sandisk USB


  1. Posts : 2
    Windows10
       #1

    Problems with mouse freezing when using Sandisk USB


    Hi folks,

    Both my husband and I have recently bought new laptops, both running Windows 10 and there is a real problem when we insert a Sandisk USB stick: it causes the mouse to really lag - and sometimes for up to 30 - 40 seconds. Additionally, I've started noticing problems with the keyboard freezing too. There are only two USB ports on these laptops, and one has the usb in it for the mouse/keyboard. I've tried swapping the two USBs around to see whether there was something about the ports but to no avail. Before I go and have to buy a new USB stick (and definitely not a Sandisk one), can anyone suggest anything which might rectify this please?

    Many thanks for your help.
      My Computer

  2. Try3's Avatar
    Posts : 7,380
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #2

    Chat with SanDisk - I found them to be very helpful when I used the facility two years ago.
    SanDisk Chat - direct link

    Denis
      My Computer


  3. Posts : 2
    Windows10
    Thread Starter
       #3

    Thank you - I'll try that.
      My Computer

  4. Berton's Avatar
    Posts : 10,477
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #4

    As a diagnostic do you see the same problem with the built-in keyboard and touchpad with only the Thumb drive plugged in? Also, I have seen issues in the past when the BIOS did not have Legacy USB Enabled.
      My Computers


 

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