Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 ?

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  1. Posts : 8
    Windows 10 Pro
       #1

    Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 ?


    Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 after Windows 10 1803 Update.

    Has anyone else experienced their Synaptics WBDI fingerprint driver giving the error:
    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
    {Operation Failed} in Synaptics WBDI - SGX
    Or This device cannot start. (Code 10) in Synaptics WBDI
    The requested operation was unsuccessful.
    The fingerprint reader was working fine before the 1803 update but the driver appears to have failed after the update.
    My driver version is 5.5.2620.1050.A.
    I've already tried another driver, but unfortunately.
    I already reinstalled Windows 10 but that doesn't help either.
    I have Versie Windows 10.0.18363 Build 18363
      My Computer


  2. Posts : 358
    Windows 10
       #2

    Look for the driver in the Lenovo support website.

    laptops and netbooks :: 500 series :: 520 15ikb - US

    Enter the serial number of your computer.
      My Computer


  3. Posts : 8
    Windows 10 Pro
    Thread Starter
       #3

    No result.
    Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 ?-aa.jpg

    - - - Updated - - -

    Yesterday the driver removed and installed again.
    Today the scanner didn't work again.
    In device management the scanner switched off and back on again and then everything worked normally again.

    Lenovo said it would be a hardware problem, but I doubt it.
      My Computer

  4. Bastet's Avatar
    Posts : 1,724
    Windows 10 Pro 64bit
       #4
      My Computer


  5. Posts : 8
    Windows 10 Pro
    Thread Starter
       #5

    I update the fingerprint driver from that site.
    The Bios update don't work : Your machine does not match with the Bios Update process will be halted.
    The scanner's working again. I'll keep you posted.
      My Computer


  6. Posts : 769
    Windows 10
       #6

    Go to Microsoft Update Catalog, search synaptics wbdi.

    The latest driver that is closest to your version number appears to be 5.5.2811.1050. Unzip, copy/paste into new folder and use device manager to update.
      My Computer

  7. Bastet's Avatar
    Posts : 1,724
    Windows 10 Pro 64bit
       #7

    I hope it’s still working.
      My Computer


  8. Posts : 8
    Windows 10 Pro
    Thread Starter
       #8

    Until this morning everything worked, but unfortunately not anymore.
    Even with the newest driver it doesn't seem to work.
    I also received a message yesterday from Lenovo to send the laptop so they can replace the scanner.
    So that is what I am going to do now.
    Thank you in advance for your help.
      My Computer

  9. Bastet's Avatar
    Posts : 1,724
    Windows 10 Pro 64bit
       #9

    I hope they fix the problem. :)
      My Computer

  10. EdTittel's Avatar
    Posts : 4,111
    Windows 10
       #10

    I have this problem after every feature upgrade on my Lenovo X380 Yogas. Here's a blog post I wrote about a potential repair/restore strategy: When Driver MIA After Upgrade Try Pick from a list.... Check it out: it may work for you. Here's hoping!
    --Ed--
      My Computers


 
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