BIOS update Will Not Install

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  1. Posts : 40
    Win 10 64x
       #1

    BIOS update Will Not Install


    Hello guys,
    I'm having a DELL Inspiron 3537 laptop running Windows 10 v1903, current BIOS version A08.
    I downloaded the latest version A12 suitable for my device from official site: https://dl.dell.com/FOLDER05842977M/...n_5537_A12.exe.
    When trying to run the installer from desktop, it asks for admin privilege, I choose Yes then nothing happen.

    Any ideas why it just won't install?
    Thanks in advance.
      My Computer

  2. Samuria's Avatar
    Posts : 6,044
    windows 10
       #2

    Right click on the file and choose run as admin. Are you sure its the installer most dell files are compressed and unpack the actual program which you then run
      My Computer

  3. Megahertz's Avatar
    Posts : 2,403
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #3

    Disable your antivirus before you run the BIOS update file and don't shutdown or restart until it ask for.
      My Computers


  4. Posts : 40
    Win 10 64x
    Thread Starter
       #4

    Samuria said:
    Right click on the file and choose run as admin. Are you sure its the installer most dell files are compressed and unpack the actual program which you then run
    I already ran as admin still nothing.
    It's the only package offered from dell.

    - - - Updated - - -

    Megahertz said:
    Disable your antivirus before you run the BIOS update file and don't shutdown or restart until it ask for.
    I tried and disabled the antivirus and ran the installation without any change.
    I also tried to install under safe mode and also "Disable early launch antimalware protection ", same issue
      My Computer

  5. oscer1's Avatar
    Posts : 526
    win 10
       #5

    May I ask why you want to update bios? Are you having problems that a bios update will fix?
      My Computer


  6. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    For Dell Inspiron 3537 these BIOS versions were seen:


    A11 08 Nov 2018
    A10 24 Feb 2018
    A06 05 Nov 2013
    A05 02 Oct 2013

    The opening post displayed current BIOS version A08.


    There is a log collector used in another Ten Forums room.
    Please run V2 and upload results into this thread:
    BSOD - Posting Instructions

    Also enter the service tag into this Dell link and then after it updates post a new link into this thread:
    https://www.dell.com/support/home/us...5-3537/drivers

    Indicate whether bitlocker is or is not in use.
    Last edited by zbook; 12 Mar 2020 at 20:54.
      My Computer


  7. Posts : 3
    Windows 10 Home
       #7

    bios update in my opinion is not very important
      My Computer


  8. Posts : 40
    Win 10 64x
    Thread Starter
       #8

    oscer1 said:
    May I ask why you want to update bios? Are you having problems that a bios update will fix?
    Well it's along story, recently having some issues and frustration with my laptop when checking for drivers updates I found BIOS update. So I thought may be it will fix my issues.

    Newer version means better performance, right?


    Last June I went for a Crucial BX500 SSD to speed up my Laptop. I cloned the HDD to the SSD using Acronis software offered by Crucial to make sure I get Windows stay licensed and activated and to avoid reinstalling the programs I use and the adjustment needed.
    All went good but after sometime of usage windows was getting slower and laggy so I did a Windows refresh, installed all programs again - it was a lot of hassle but it was good for sometime.

    I placed the SSD in place of the HDD and the HDD installed instead of DVD player via a drive caddy.

    Recently I got issues that Windows get stuck at startup screen (where circles rolling around), sometimes it starts after loooong time but it is very slow and unusable and if I tried to shutdown it never shuts down, sometimes I got BSOD.

    BIOS update Will Not Install-whatsapp-image-2020-03-13-04.06.58.jpeg

    I viewed tons of tutorials and videos and tried lots and lots of different thing and options, sometimes it just work for couple of weeks at random thing then the issue arise once more (one time I just logged on safe mode restarted and boom it worked again, other try I took the caddy drive out and put it back and it worked, other try I choose legacy boot then back to UEFI anf it worked) just random start.

    Now it just went back at getting stuck or very slow and whatever I try nothing fix the issues.

    I tried to remove the caddy drive completely and Windows just started perfectly, then installed the caddy after Windows boot up and it worked with no issues BUT after shutdown or restart the struggle returns.

    Now in order to be able to start Windows I have to remove the caddy until Windows boots up then install the caddy back to be able to use it which is not inconvenient, impractical and driving me made.

    So I thought updating drivers may help solve these issues and I stumbled at BIOS update, so I thought I would give it a try.

    - - - Updated - - -

    zbook said:
    For Dell Inspiron 3537 these BIOS versions were seen:

    A11 08 Nov 2018
    A10 24 Feb 2018
    A06 05 Nov 2013
    A05 02 Oct 2013

    The opening post displayed current BIOS version A08.
    Here is the one I used to get to version A08
    https://www.dell.com/support/home/us...driverid=hhjtv
    But it doesn't open now as well.

    zbook said:
    There is a log collector used in another Ten Forums room.
    Please run V2 and upload results into this thread:
    BSOD - Posting Instructions
    Here
    (2020-03-13_04-17-21).zip

    zbook said:
    Also enter the service tag into this Dell link and then after it updates post a new link into this thread:
    https://www.dell.com/support/home/us...5-3537/drivers
    https://www.dell.com/support/home/us...dz090/overview

    zbook said:
    Indicate whether bitlocker is or is not in use.
    Not working, have never used it.
      My Computer


  9. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    For all tests / steps make sure images are posted into the thread.
    In case there are any problems posting images please use share links (one drive, drop box, or google drive)

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums


    The logs displayed:
    a) installed BIOS not displayed on the Dell website for this computer
    b) BSOD with bugchecks 133 and 9F
    c) insufficient windows drive free space
    d) drive file system corruption multiple drives
    f) possible other drive problems



    Please perform the following steps:

    1) Uninstall Driver Easy and any drivers installed by this software

    2) The RAM modules are mismatched.
    Indicate the approximate time each module was installed.

    3) Increase the free space on the Windows drive so that there is > 30 GB free space
    Free Up Drive Space in Windows 10

    4) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect

    5) Save the backup image to another disk drive or the cloud

    6) Make a new restore point:
    Create System Restore Point in Windows 10

    7) Open the BIOS and look for options to roll back the BIOS or return the BIOS to factory default

    8) Find a camera or smartphone camera to take pictures and post images of the BIOS menu options into the thread

    9) Plan to rollback or return to factory default

    10) Plan to upgrade the BIOS to the most recent BIOS displayed on the Dell website after entering the service tag

    11) Open administrative command prompt and type or copy and paste:
    12) sfc /scannow
    13) dism /online /cleanup-image /scanhealth
    14) dism /online /cleanup-image /restorehealth
    15) sfc /scannow
    16) chkdsk /scan
    17) wmic recoveros set autoreboot = false
    18) wmic recoveros set DebugInfoType = 7
    19) wmic recoveros get autoreboot
    20) wmic recoveros get DebugInfoType
    21) bcdedit /enum {badmemory}

    22) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    23) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    24) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    25) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10


    26) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    27) Run the Dell diagnostics overnight > custom test checking these boxes:
    https://www.dell.com/support/home/us...dz090/diagnose


    Post images of the tests performed and test results into the thread.

    Code:
    Performance
    Bluescreen analyzer
    Hard drive
    Hard drive stress
    Memory
    Memory stress
    Motherboard
    Processor
    Processor stress
    System stress
    Code:
    Video capture
    Video card
    Video card stress


    28) Uninstall and reinstall: Igdkmd64.sys or IGFX
    Intel GPU drivers

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Reinstall from the Dell website:
    https://www.dell.com/support/home/us...Gdz090/drivers

    https://www.dell.com/support/home/us...spiron-15-3537

    29) Uninstall and reinstall iastora.sys
    Intel chipset drivers

    Use safe mode:
    Boot into Safe Mode on Windows 10

    Reinstall from the Dell website:
    https://www.dell.com/support/home/us...Gdz090/drivers

    https://www.dell.com/support/home/us...spiron-15-3537

    30) Perform Windows updates

    31) Run HD Tune (free version) (all drives)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    32) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    http://www.seagate.com/support/downl...ls-win-master/
    http://knowledge.seagate.com/article...S/FAQ/202435en


    33) The following tests / steps can be performed overnight:
    a) chkdsk /r /v on each drive
    b) HD Tune full error scan
    c) Sea Tools for Windows long generic test
    d) Dell diagnostic custom test



    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 21.2 GB
    Total Space: 97.3 GB
    File System: NTFS
          Model: CT480BX500SSD1
    
          Drive: D:
     Free Space: 102.6 GB
    Total Space: 476.9 GB
    File System: NTFS
          Model: ST500LT012-1DG142
    
          Drive: G:
     Free Space: 293.1 GB
    Total Space: 347.4 GB
    File System: NTFS
          Model: CT480BX500SSD1
    Code:
    Event[2153]:
      Log Name: System
      Source: Ntfs
      Date: 2020-02-21T16:47:00.855
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: android-e23abbe264b6a3dd
      Description: 
    A corruption was discovered in the file system structure on volume D:.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x64000000000350.  The name of the file is "<unable to determine file name>".
    Code:
    Event[2117]:
      Log Name: System
      Source: Ntfs
      Date: 2020-02-21T11:00:20.207
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: android-e23abbe264b6a3dd
      Description: 
    A corruption was discovered in the file system structure on volume E:.
    
    A corruption was found in a file system index structure.  The file reference number is 0x9000000000009.  The name of the file is "<unable to determine file name>".  The corrupted index attribute is ":$SDH:$INDEX_ALLOCATION".
    Code:
    Event[4965]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2020-03-12T13:30:49.778
      Event ID: 1018
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: android-e23abbe264b6a3dd
      Description: 
    The dump file at location: C:\windows\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
    Code:
    igfx	igfx	c:\windows\system32\drivers\igdkmd64.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    Code:
    iastora	iaStorA	c:\windows\system32\drivers\iastora.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes
    Code:
    Name	Intel(R) HD Graphics Family
    PNP Device ID	PCI\VEN_8086&DEV_0A16&SUBSYS_05EA1028&REV_09\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics Family
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version	20.19.15.5107
    INF File	oem35.inf (iHSWM_w10 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1366 x 768 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xC0000000-0xC03FFFFF
    Memory Address	0xB0000000-0xBFFFFFFF
    I/O Port	0x00005000-0x0000503F
    IRQ Channel	IRQ 4294967290
    Driver	C:\WINDOWS\SYSTEM32\DRIVERS\IGDKMD64.SYS (20.19.15.5107, 7.61 MB (7,981,528 bytes), 24/02/2017 19:07)
    Code:
    igdkmd64.sys Fri Nov 15 03:41:32 2019 (5DCE72CC)
    Code:
    iaStorA.sys  Wed Sep  6 06:46:58 2017 (59AFE032)
    Last edited by zbook; 12 Mar 2020 at 23:32.
      My Computer

  10. Steve C's Avatar
    Posts : 6,287
    Windows 10 Pro 64 bit
       #10

    AbdoZaghloul said:
    Hello guys,
    I'm having a DELL Inspiron 3537 laptop running Windows 10 v1903, current BIOS version A08.
    I downloaded the latest version A12 suitable for my device from official site: https://dl.dell.com/FOLDER05842977M/...n_5537_A12.exe.
    When trying to run the installer from desktop, it asks for admin privilege, I choose Yes then nothing happen.

    Any ideas why it just won't install?
    Thanks in advance.
    Have you obtained the correct BIOS version by searching using your Dell Service Tag? Run the BIOS update from an administrator account and run it as an administrator.
      My Computers


 
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