BIOS update Will Not Install

https://www.dell.com/support/home/uk...driverId=JHRDW

It makes one wonder how they decided to maintain 5 , 6 10, and 11 and eliminate 9 and 10.

So it was failure to upgrade a BIOS that is no longer supported?

zbook said:

Please update the progress with steps 29 and 32.
Then upload a new V2.

I uninstalled then reinstalled the Intel chipset drivers under safe mode and then restarted, the HDD is now back to working properly. I hope it will stay that way.

I tried before first posting about the problem to uninstall the Intel chipset drivers then let Windows reinstall but under normal boot and nothing changed.

SeaTools for Windows passed the long generic test for both drivers.


Here is a new V2 log:
(2020-03-15_10-27-08).zip

Nice progress with Sea Tools and the chipset drivers.

The logs displayed no restore points.

If you are comfortable restoring images with Macrium then they are not needed.

On a rare occasion having both is a useful belt and suspenders backup option.

Free drive space is approximately 34.58 GB.
Maintain this at > 30 GB for the next week so that memory dumps are not automatically deleted.

The BIOS: Version/Date Dell Inc. A12, 27/05/2019

Driver Easy is still installed.
Third party software can be used to check the availability of drivers but in general can install unknown files.

There was drive file table corruption displayed in the logs for multiple drives.
When available please post results for HD Tune and chkdsk /r /v for ST500LT012-1DG142.
These can be ran overnight.

When available please post images of the Dell diagnostic custom tests performed with results.

The last BSOD seen in the logs was on 3/12.

The last unexpected shutdown and / or restart was on 3/14.
These can occur with problems related to heat, malfunctioning hardware, BSOD, and manual power offs.

In the left lower corner search type: reliability
Follow the entries and chart over time:
Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using

I have never used system restore or needed to before, I had it turned off to save space that's why there is no restore points but I may consider using it.

I still have "Driver Easy" installed just to check for the available new updates, then I will manually download them from manufacture website.

I will continue with the checks and post when finished.

By the way what do you think of optimizing/cleaning programs like CCleaner, PrivaZer, Jv16 powertools, ...etc. Is there a good and trusted software that can be used?

I have downloaded all the driver updates from Dell for my service tag, shall I uninstall then reinstall or install over the existing will be enough?


So, any idea why BIOS update file is not extracting/installing at my device ?

Ccleaner is used by many in Ten Forums.

Please do not use it to clean the registry.
It cleans the registry but over time there are threads with unexpected problems.

The default settings need to be modified so that files used for troubleshooting are not cleaned.
Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

Please install the best tested drivers from the Dell website.
If prompted select to delete any software for the specific device.
Disregard any messages regarding dates.
Perform Windows updates after installing the drivers.

The BIOS problems were fixed as the most up to date version is currently installed.
If there is a new update with failure to install it can be troubleshooted.

Thanks for the info and help given, really appreciate that and can't thank you enough.

I don't have CCleaner installed now, I was asking which I should be using as I seen somewhere in another forums people claiming PrivaZer is much better (as CCleaner is now owned by Avast and it's original developer retired).


Yes the latest BIOS update is now installed thanks to you guys, but I'm still unable to open/extract the main installer downloaded from Dell, that's obviously is not right and I would like to know what is causing that and I wish to fix the issues.


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Here are the results from Dell diagnostic custom tests:

​ . . .


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Setting from system control:

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- - - Updated - - -

Results from HD Tune for the HDD ST500LT012-1DG142:

. . . .



- - - Updated - - -

I will run chkdsk /r /v later as I know it takes lots of time to finish and I will post afterwards.

The Dell diagnostics found problems with the webcam and battery.

Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance


For the problems with the BIOS consider posting in the Dell community/forum:
https://www.dell.com/community/Dell-...y/ct-p/English
https://www.dell.com/community/forum...er-Care&q=bios

Kyhi said:

the BIOS Update is a self-extracting Exe
When run it should extract the contents to %UserProfile%\Appdata\local\temp
then the flash utility is run from that temp folder location
Thus I compressed that Temp Folder and passed you the link
thus you ran the flash utility - without the initial extraction process

Using 7zip directly missed a process of the exe and the ROM files where not created

SO, Windows should be able to process and extract this file without the need for any 3rd party software.

Then why my system doesn't extract this file by itself ? What is wrong ?

I even downloaded an older version of the update to try with, but with the same issue.
There is no window appears, no pop up, no error, just nothing happens.

And in the report under the Reliability Monitor I found a warning, which definitely means something isn't right.
. . .