BIOS update Will Not Install

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  1. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #51

    The crash displayed A10.

    Kyhi troubleshooted the BIOS so that the computer has the most up to date version.

    Please don't attempt to rollback to A10.

    The current BIOS version is A12.
      My Computer


  2. Posts : 40
    Win 10 64x
    Thread Starter
       #52

    zbook said:
    The Dell diagnostics found problems with the webcam and battery.

    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance


    For the problems with the BIOS consider posting in the Dell community/forum:
    https://www.dell.com/community/Dell-...y/ct-p/English
    https://www.dell.com/community/forum...er-Care&q=bios
    I don't get what are the issues with the webcam.
    For the battery I guess there's nothing we can do, it's aging factors.

    I posted at Dell community days ago with no response.


    Here are images from Hard Disk Sentinel:


    SDD
    BIOS update Will Not Install-2020-03-16_19-07-38.pngBIOS update Will Not Install-2020-03-16_19-07-48.pngBIOS update Will Not Install-2020-03-16_19-09-33.pngBIOS update Will Not Install-2020-03-16_19-11-41.pngBIOS update Will Not Install-2020-03-16_19-09-55.png

    HDD
    BIOS update Will Not Install-2020-03-16_19-10-14.pngBIOS update Will Not Install-2020-03-16_19-10-25.pngBIOS update Will Not Install-2020-03-16_19-10-34.pngBIOS update Will Not Install-2020-03-16_19-11-25.pngBIOS update Will Not Install-2020-03-16_19-10-40.png
      My Computer

  3. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #53

    SO, Windows should be able to process and extract this file without the need for any 3rd party software.
    Yes

    Then why my system doesn't extract this file by itself ? What is wrong ?
    I do not know why, yet...

    It appears both versions crashed and it is system related...
    I suggest doing a repair install....... May fix other issues as well...
      My Computer


  4. Posts : 40
    Win 10 64x
    Thread Starter
       #54

    zbook said:
    The crash displayed A10.

    Kyhi troubleshooted the BIOS so that the computer has the most up to date version.

    Please don't attempt to rollback to A10.

    The current BIOS version is A12.
    Both A12 and A10 crash.

    I'm not trying to rollback or something.

    I thought may be the problem was with A12 file, so I tried with A10 to see what would happen.

    - - - Updated - - -

    @zbook

    Here are the results from chkdsk:

    CHKDSKResults.txt
      My Computer


  5. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #55

    Chkdsk ran on C: D: and G:
    All displayed cleaning.
    Windows found no problems.


    Find a flash drive that you can format(> or = 8 GB).

    Create a bootable Windows 10 iso:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10

    Perform an in place upgrade repair:
    Repair Install Windows 10 with an In-place Upgrade

    This step can be repeated when the next Windows version is released.
      My Computer

  6. Megahertz's Avatar
    Posts : 2,403
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #56

    Why not boot from a Win 10 installation drive, open a CMD window (Shift+F10) and run the BIOS update file?
      My Computers

  7. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #57

    The BIOS has been updated.... He should Perform an in place upgrade repair
      My Computer


  8. Posts : 40
    Win 10 64x
    Thread Starter
       #58

    When I'm installing an in place upgrade repair for Windows 10 it doesn't detect any problems, the installation were very smooth, but when the installation is done and says "Your PC will restart in a few times", the Windows 10 installation closed and shows:

    BIOS update Will Not Install-annotation-2020-03-18-165234.png



    How can I fix this?
      My Computer


  9. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #59

    Run setupdiag > post a share link into the thread

    https://docs.microsoft.com/en-us/win...rade/setupdiag

    Upload a new V2:
    BSOD - Posting Instructions


    List all of these software:

    a) antivirus (always on and manual)
    b) firewall software
    c) drive encryption software
      My Computer


  10. Posts : 40
    Win 10 64x
    Thread Starter
       #60

    setupdiag log:
    SetupDiag.7z

    V2 log:
    (2020-03-18_19-17-30).zip


    Antivirus & Firewall used: Eset Internet Security (I turned it off during 2nd try of installation with no change).

    I don't use any drive encryption software.

    - - - Updated - - -

    There is something started to happen recently I don't remember if it was after or just before trying the troubleshooting.

    I have a game running on java, it doesn't require much resources and it was running just fine. Recently when playing the game the fan would go crazy and very loud, CPU load is around 22% and heats up pretty much that the keyboard becomes fairly warm.

    What could be the problem?

    I don't know if this has something to do with the issues I'm facing.
      My Computer


 
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