BIOS update Will Not Install

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  1. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #31

    These computer manufacturers typically have end users use their respective software to find and install the best tested drivers: DELL, HP, Lenovo

    If a third party website installed multiple drivers they can be removed by various methods.

    If the drivers are known then they can be manually uninstalled using device manager.
    New drivers are then installed manually from the Dell website or by using the Dell support assistant.

    Many drivers can be downloaded and installed without prior manual uninstallations.
    There typically is a menu option to choose the driver file in the current download.
    This allows the installation of an older driver.

    When prompted to remove any driver software, select delete the driver software for this device.

    A clean install is the best method to start with fresh drivers.
    It removes confounding factors.

    This is a link for replacing drivers:
    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    With unknown drivers installed by third party software you can manually download drivers from the Dell website to the desktop.
    For installation, when prompted choose the newly downloaded Dell driver over the installed driver.
      My Computer


  2. Posts : 40
    Win 10 64x
    Thread Starter
       #32

    zbook said:
    Please perform the following steps:
    11) Open administrative command prompt and type or copy and paste:
    12) sfc /scannow
    13) dism /online /cleanup-image /scanhealth
    14) dism /online /cleanup-image /restorehealth
    15) sfc /scannow
    16) chkdsk /scan
    17) wmic recoveros set autoreboot = false
    18) wmic recoveros set DebugInfoType = 7
    19) wmic recoveros get autoreboot
    20) wmic recoveros get DebugInfoType
    21) bcdedit /enum {badmemory}

    22) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Here
    Code:
    Microsoft Windows [Version 10.0.18362.30]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    
    C:\windows\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection did not find any integrity violations.
    
    
    C:\windows\system32>dism /online /cleanup-image /scanhealth
    
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    
    Image Version: 10.0.18362.30
    
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    
    C:\windows\system32>dism /online /cleanup-image /restorehealth
    
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    
    Image Version: 10.0.18362.30
    
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    
    C:\windows\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection did not find any integrity violations.
    
    
    C:\windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.
    
    
    Stage 1: Examining basic file system structure ...
      508928 file records processed.
    File verification completed.
      19673 large file records processed.
      0 bad file records processed.
    
    
    Stage 2: Examining file name linkage ...
      9266 reparse records processed.
      624472 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      9266 reparse records processed.
    
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      57773 data files processed.
    CHKDSK is verifying Usn Journal...
      40286512 USN bytes processed.
    Usn Journal verification completed.
    
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
    
      99667964 KB total disk space.
      67315480 KB in 255327 files.
        151684 KB in 57774 indexes.
             0 KB in bad sectors.
        622924 KB in use by the system.
         65536 KB occupied by the log file.
      31577876 KB available on disk.
    
    
          4096 bytes in each allocation unit.
      24916991 total allocation units on disk.
       7894469 allocation units available on disk.
    
    
    C:\windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\ANDROID-E23ABBE\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\windows|\\Device\\Harddisk0\\Partition5"'
    Property(s) update successful.
    
    
    C:\windows\system32>mic recoveros set DebugInfoType = 7
    'mic' is not recognized as an internal or external command,
    operable program or batch file.
    
    
    C:\windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    
    
    C:\windows\system32>mic recoveros get DebugInfoType
    'mic' is not recognized as an internal or external command,
    operable program or batch file.
    
    
    C:\windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\ANDROID-E23ABBE\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\windows|\\Device\\Harddisk0\\Partition5"'
    Property(s) update successful.
    
    
    C:\windows\system32>mic recoveros set DebugInfoType = 7
    'mic' is not recognized as an internal or external command,
    operable program or batch file.
    
    
    C:\windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    
    
    C:\windows\system32>mic recoveros get DebugInfoType
    'mic' is not recognized as an internal or external command,
    operable program or batch file.
    
    
    C:\windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\ANDROID-E23ABBE\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\windows|\\Device\\Harddisk0\\Partition5"'
    Property(s) update successful.
    
    
    C:\windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\ANDROID-E23ABBE\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\windows|\\Device\\Harddisk0\\Partition5"'
    Property(s) update successful.
    
    
    C:\windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    
    
    C:\windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    
    
    C:\windows\system32>bcdedit /enum {badmemory}
    
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    
    C:\windows\system32>
    28) Uninstall and reinstall: Igdkmd64.sys or IGFX
    Intel GPU drivers

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Reinstall from the Dell website:
    https://www.dell.com/support/home/us...Gdz090/drivers

    https://www.dell.com/support/home/us...spiron-15-3537

    I had it installed from Intel website which is more recent, should I really uninstall then reinstall?


    30) Perform Windows updates

    Update done, paused version 1909 update for now.

    31) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    BIOS update Will Not Install-14-march-2020_22-38-2.png
    BIOS update Will Not Install-14-march-2020_22-38-1.png
    BIOS update Will Not Install-14-march-2020_23-05.png
    Please find my response in red above.

    Now that the HDD is not readable by Windows, shall I proceed with chkdsk without it or what ?
      My Computer


  3. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #33

    Please update the progress with steps 29 and 32.
    Then upload a new V2.
      My Computer


  4. Posts : 40
    Win 10 64x
    Thread Starter
       #34

    zbook said:
    These computer manufacturers typically have end users use their respective software to find and install the best tested drivers: DELL, HP, Lenovo

    If a third party website installed multiple drivers they can be removed by various methods.

    If the drivers are known then they can be manually uninstalled using device manager.
    New drivers are then installed manually from the Dell website or by using the Dell support assistant.

    Many drivers can be downloaded and installed without prior manual uninstallations.
    There typically is a menu option to choose the driver file in the current download.
    This allows the installation of an older driver.

    When prompted to remove any driver software, select delete the driver software for this device.

    A clean install is the best method to start with fresh drivers.
    It removes confounding factors.

    This is a link for replacing drivers:
    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    With unknown drivers installed by third party software you can manually download drivers from the Dell website to the desktop.
    For installation, when prompted choose the newly downloaded Dell driver over the installed driver.
    I may consider a clean install for windows after I get version 1909, but I really hate this process.

    Will it be enough to do Windows refresh or I had to go with Windows reset or what is the best option ?

    Is there a trusted and reliable website that have a collection for drivers updates, where I can follow to get news about drivers updates and download links from manufactures website ?
      My Computer


  5. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #35

    A clean install installs default windows drivers and some non-windows drivers.
    Windows will automatically update windows drivers and many non-windows drivers.
    Performance is improved by installing the best tested drivers from the computer or motherboard's manufacturer website.
    Windows will then automatically update many of these drivers.

    Once the best tested drivers are installed and updated you should be set.

    To continue to check for updated drivers:
    a) run the Dell support assistant
    b) run the Intel driver and support assistant
    Download Intel(R) Driver & Support Assistant
    Intel(R) Driver & Support Assistant

    Run windows updates.

    The above steps should take care of most drivers.

    An incorrect BIOS version had been installed.
    Typically this cannot happen when using the Dell support assistant.
    How had the BIOS version been installed?


    A clean install can be used to fix any partition problems.
    A reset remove or save files does not change the partition layout.
    It requires the reinstallation of drivers and applications.
      My Computer

  6. Kyhi's Avatar
    Posts : 3,544
    Windows 3.1 to Windows 10
       #36

    @zbook
    An incorrect BIOS version had been installed.
    Typically this cannot happen when using the Dell support assistant.
    How had the BIOS version been installed?
    Where and when did you pull this information from ???
    As we just installed a BIOS Firmware Update from Dell Website..
      My Computer


  7. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #37

    Kyhi said:
    @zbook

    Where and when did you pull this information from ???
    As we just installed a BIOS Firmware Update from Dell Website..



    In post #6:

    For Dell Inspiron 3537 these BIOS versions were seen:


    A11 08 Nov 2018
    A10 24 Feb 2018
    A06 05 Nov 2013
    A05 02 Oct 2013

    The opening post displayed current BIOS version A08.

    The OP later posted a link with the Dell service tag.
    The A08 BIOS was again not seen as a option available for this computer.

    So how could it have been installed?

    Was it once in the installation history and then deleted?
      My Computer

  8. Bree's Avatar
    Posts : 18,638
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #38

    zbook said:
    In post #6: For Dell Inspiron 3537 these BIOS versions were seen:
    A11 08 Nov 2018
    A10 24 Feb 2018
    A06 05 Nov 2013
    A05 02 Oct 2013
    That is the current list as shown here:

    BIOS update Will Not Install-image.png


    The opening post displayed current BIOS version A08.
    The OP later posted a link with the Dell service tag.
    The A08 BIOS was again not seen as a option available for this computer.
    So how could it have been installed?
    Was it once in the installation history and then deleted?
    Yes, it was previously available. Versions A07, A08 and A09 are not in the current list of links, But with the help of the Wayback Machine I have found that at least one of them, the A09 bios, does exist. It is reasonable to assume that the other missing ones were once freely available.

    This is the Dell support page for the Dell Inspiron 3537 System BIOS A09
    https://www.dell.com/support/home/uk...driverId=JHRDW

    And now, knowing the search terms to look for, Google found the support page for the A08 BIOS here:
    https://www.dell.com/support/home/uk...driverid=hhjtv

    Both the above BIOS updates are still downloadable from their respect support pages. It's just the links to them on the main support page that have been removed.
    Last edited by Bree; 15 Mar 2020 at 01:54.
      My Computers


  9. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #39

    Nice detective work.

    When you viewed wayback how did you start and move through the search?

    Wayback Machine
      My Computer

  10. Bree's Avatar
    Posts : 18,638
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #40

    zbook said:
    Nice detective work. When you viewed wayback how did you start and move through the search?
    Wayback Machine
    I started by giving the Wayback machine the url of a current inspiron 3537 support page...
    https://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/inspiron-15-3537/drivers

    ...and got a hit from 2017 when A09 was the latest BIOS.

    BIOS update Will Not Install-image.png
    https://web.archive.org/web/20170329...5-3537/drivers


    The 'View details' link told me the url of the A09 support page, initially pointing the web archive server, but I modified it to point to the Dell support server and found that the page still existed.
      My Computers


 
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