BIOS update Will Not Install

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  1. jumanji's Avatar
    Posts : 5,610
    Windows 10 Home 64bit Version 20H2
       #11

    Hi @AbdoZaghloul

    Dddn't your Dell Inspiron come with Dell Support Assist pre-installed? If you don't have it, then download and install Dell Support Assist from Dell website. Run it and it will analyse your system and list the updates. If the BIOS is listed, it will download and install.

    BIOS update Will Not Install-13-03-2020-23-58-20.jpg

    ( Today Dell Support Assist notified that an update is available. I ran Dell Support Assist and it listed a BIOS update 1.7.1. On my confirmation it downloaded and installed it. No problems. This is a second Dell Bios Update I had done with Dell Support Assist since I bought the PC ion 25th Dec 2019.)
      My Computer


  2. Posts : 1,962
    Windows 10
       #12

    "Newer version means better performance, right?"
    No, it normally just corrects some minor bugs in the BIOS/UEFI, could be something quite obscure.
    It would only be for Dell hardware, not the hardware you have added/installed which is done at your own risk.
      My Computer


  3. Posts : 40
    Win 10 64x
    Thread Starter
       #13

    Update #1:-

    I tried to update the BIOS under DOS using these instructions from Dell site:
    BIOS update Will Not Install-annotation-2020-03-14-115716.png

    Unfortunately the update was not successful, won't run under DOS.
    BIOS update Will Not Install-whatsapp-image-2020-03-14-12.08.24.jpeg

    But after rebooting the Laptop is booting normal now with both SSD and HDD connected, which is something I don't understand but I hope it will continue in being normal and I wish to fix whatever is causing the issues for good.


    - - - Updated - - -

    jumanji said:
    Hi @AbdoZaghloul

    Dddn't your Dell Inspiron come with Dell Support Assist pre-installed? If you don't have it, then download and install Dell Support Assist from Dell website. Run it and it will analyse your system and list the updates. If the BIOS is listed, it will download and install.
    I have tried this before, it ended up with error/failed.

    BIOS update Will Not Install-screenshot-2-copy.png


    - - - Updated - - -

    Steve C said:
    Have you obtained the correct BIOS version by searching using your Dell Service Tag? Run the BIOS update from an administrator account and run it as an administrator.
    Yes. I have only one account which is Administrator.




    - - - Updated - - -

    zbook said:
    The logs displayed:
    a) installed BIOS not displayed on the Dell website for this computer
    b) BSOD with bugchecks 133 and 9F
    c) insufficient windows drive free space
    d) drive file system corruption multiple drives
    f) possible other drive problems



    Please perform the following steps:
    Do I have to follow all these steps or try until one fixes the problem ?

    Will it mater if i take step by step or random ?

    Here is the current BIOS from Dell website
    https://www.dell.com/support/home/us...driverid=hhjtv










    - - - Updated - - -

    zbook said:
    Please perform the following steps:

    1) Uninstall Driver Easy and any drivers installed by this software

    I use this program to keep my drivers up to date, is it not good.
    I have used it multiple times and can't remember which drivers were installed using it.

    2) The RAM modules are mismatched.
    Indicate the approximate time each module was installed.

    What does that mean?
    One was already with the Laptop.
    The other one I installed on July 2016.

    3) Increase the free space on the Windows drive so that there is > 30 GB free space
    Free Up Drive Space in Windows 10

    Done, after previous windows update I forget to delete Windows.old folder which was taking 10 GB alone.

    4) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect

    5) Save the backup image to another disk drive or the cloud

    6) Make a new restore point:
    Create System Restore Point in Windows 10

    7) Open the BIOS and look for options to roll back the BIOS or return the BIOS to factory default

    I can't find such an option.

    8) Find a camera or smartphone camera to take pictures and post images of the BIOS menu options into the thread

    BIOS update Will Not Install-whatsapp-image-2020-03-14-14.19.58-4-.jpeg
    BIOS update Will Not Install-whatsapp-image-2020-03-14-14.19.59-3-.jpeg
    BIOS update Will Not Install-whatsapp-image-2020-03-14-14.19.59-2-.jpeg
    BIOS update Will Not Install-whatsapp-image-2020-03-14-14.19.59-1-.jpeg
    BIOS update Will Not Install-whatsapp-image-2020-03-14-14.19.59.jpeg

    9) Plan to rollback or return to factory default

    Will this cause any data loss ?

    10) Plan to upgrade the BIOS to the most recent BIOS displayed on the Dell website after entering the service tag

    I downloaded the file already.
    Please find my answers on red.



    - - - Updated - - -

    Update #2:-

    When entering the BIOS setup to get the photos @zboob asked and then rebooting, the problem with slow booting/hanging is back again and I have to remove the HDD in order to log on Windows.
    Last edited by AbdoZaghloul; 14 Mar 2020 at 07:42.
      My Computer

  4. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #14

    proper Bios update link > https://www.dell.com/support/home/us...spiron-15-3537

    Read Installation Instructions either via Windows by running Inspiron_5537_A12.exe
    or
    via the BIOS Flash Utility
    Installation
    1. Copy the downloaded file to a USB drive. The USB drive does not need to be bootable device.
    2. Insert the USB drive into any USB port.
    3. Power on the system.
    4. At the DELL logo screen, press F12 to access the one-time boot menu.
    5. Select BIOS Flash Update in the Other Options section.
    6. Click the ... button to browse the USB drive to locate the downloaded file.
    7. Select the file and click Ok.
    8. Verify the existing system BIOS information and the BIOS update information.
    9. Click Begin Flash Update.
    10. Review the Warning message and click Yes to proceed with the update.
    The system restarts and displays a progress bar at the Dell logo screen. The system restarts again when the update is complete.
    You can also verify the Firmware version in the BOIS itself...
    If using Bootable Media - then you would have to included the FULL Path & Name of the Exe
    The BIOS File should be on the USB Stick - Not C:\
      My Computer

  5. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #15

    the problem with slow booting/hanging is back again
    That is not a BIOS Firmware Problem.....
    That is a Boot Configuration Data Problem
      My Computer

  6. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #16

    If on C:\ then your error may be with running the exe cmd under DOS
    C:\Inspiron_5537_A12.exe

    The installer is a compressed self executable 7z file...
      My Computer


  7. Posts : 40
    Win 10 64x
    Thread Starter
       #17

    Kyhi said:
    proper Bios update link > https://www.dell.com/support/home/us...spiron-15-3537

    Read Installation Instructions either via Windows by running Inspiron_5537_A12.exe
    or
    via the BIOS Flash Utility


    You can also verify the Firmware version in the BOIS itself...
    If using Bootable Media - then you would have to included the FULL Path & Name of the Exe
    The BIOS File should be on the USB Stick - Not C:\
    That's the exact file I'm trying to install and had problem with.

    I already booted from a USB flash drive with free DOS and had the file on the flash but it didn't install.

    - - - Updated - - -

    Kyhi said:
    That is not a BIOS Firmware Problem.....
    That is a Boot Configuration Data Problem
    So how to fix that ?

    - - - Updated - - -

    Kyhi said:
    If on C:\ then your error may be with running the exe cmd under DOS
    C:\Inspiron_5537_A12.exe

    The installer is a compressed self executable 7z file...
    It won't run under DOS then ? or is there something I'm doing wrong ?
      My Computer

  8. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #18

    you should not need FreeDOS
    you can also extract the exe with 7z - to a folder on the USB
    there is an internal exe that actually runs the Flash Utility

    BIOS update Will Not Install-image015.jpg
      My Computer

  9. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #19

    I posted the instructions for using the Flash Utility (Non-Bootable) (Non-DOS) Method
      My Computer

  10. Kyhi's Avatar
    Posts : 3,545
    Windows 3.1 to Windows 10
       #20

    BIOS update Will Not Install-image016.jpg

    When you say running the Exe within windows nothing happens ??.
    When I run the Installer I get an Error ( as I would have expected)
      My Computer


 
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