Windows 10 doesn't like this particular USB device (driver problem?)


  1. Posts : 2
    Win10
       #1

    Windows 10 doesn't like this particular USB device (driver problem?)


    It all happened after I've woke up my laptop from few hours of sleep - everything was working except my wired USB mouse - Natec Genesis 190. This mouse doesn't use any custom driver - until the problem appeared it was fine with generic driver from Windows drivers store.

    Windows restart - doesn't work
    Uninstall in Device Manager - nope
    chkdsk - nope
    sfc /scannow - nope


    I went ahead and did some tests:

    - Natec mouse works on every other computer except mine
    - Any other mouse works on my computer, except that Natec Genesis

    Now comes the funny part, I have 2x USB3.0 ports + 1x USB2.0 ports and:

    1. Plugging Natec into USB2.0 port gives me "Device was not recognized" (Error 43 in Device Manager)
    2. Plugging Natec into 1st USB3.0 port allow me to move mouse which is almost frozen (barely moves each few seconds)
    3. Plugging Natec into 2nd USB3.0 port allows me to move the mouse, but each few seconds it freezes completely


    Did anyone encountered something like this? I don't want to make fresh Windows install.

    Is there any way to completely purge that device from the system? I suppose somewhere deeply there is information about the Natec mouse which forces it to *maybe* malfunction. I'm running out of ideas :/

    Using Windows 10 (1909) 18363.657 - I've upgraded from 1503 when this problem appeared, but no luck.
      My Computer

  2. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #2

    This article is old, but see if it works for you: How to Fix USB Device Not Recognized in Windows
      My Computers


  3. Posts : 2
    Win10
    Thread Starter
       #3

    Unfortunately, I've tested all those solutions and it's not working.
    Plugging into one of USB ports gives me Error 43 (Descriptor related)

    - - - Updated - - -

    Fixed by workaround - I've connected USB mouse to USB extension cable (cheap $0.30 one laying around) and then connected the extension cable to the computer. All started working lol
      My Computer

  4. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #4

    Good for you!!
      My Computers


 

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