Perfmon reports hard drive failure. I have questions.

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  1. Gorham
    Posts : 17
    Windows 10 Pro 64 bit Version 10.0.18363 Build 18363
       New #1

    Perfmon reports hard drive failure. I have questions.


    This was a new drive a month ago. I got it to install Windows 10 because my old system drive was too small. I thought things were going fine until a few days ago when I began to have occasional boot failures. Then CrystalDiskInfo came up with an error on my "C" drive. So I ran Dell Diagnostics. Or tried to. It said my hard drive is failing and I should replace it. I'm not sure whether they think the hard drive in question is the one that came with the system. No matter. It's not theirs to deal with. So now I've run Perfmon and have a lengthy report I don't know what to do with.

    I have several questions. First, is there any way to find out if other stuff is also wrong with my system?

    Second, how to I get Win10 from the faulty drive to a new one?

    Third, how do I handle the license for same?

    Finally, is there anything I can find out - or do something about - using the Event Log Viewer? Is there any data in these reports that would help someone help me? I have the CrystalDiskInfo report; the Performance Monitor report and can print anything from the Event Log (but I have no idea what would be helpful).

    I really thought I'd be posting my success story. I'm actually pretty happy with Windows 10 which I have set up remarkably like its predecessor.

    I'll appreciate any insights or help from here. Thanks so much.

    -G.

    Huh. I thought that by filling out my particulars for my profile they'd show up here. Guess now. So...


    Computer type: PC/Desktop
    System Manufacturer/Model Number: Dell OptiPlex 5050 64-bit
    OS: Windows 10 Pro 64 bit
    CPU: Intel Core i7-6700 @ 3.40GHz
    Memory: 8.00 GB
    Graphics Card(s): Intel HD Graphics 530
    Browser: Firefox 72.0.2
    Antivirus: ESET Nod 32
    Anti-malware: Malwarebytes Premium
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  3. zbook
    Posts : 41,962
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    1) Run the Dell diagnostics overnight with these custom tests:
    https://www.dell.com/support/home/us...sktop/diagnose

    Code:
    Performance
Bluescreen analyzer
Memory
Memory stress
Motherboard
Processor
Processor stress
System stress
    Code:
    Video capture
Video card
Video card stress

    2) Using a camera or smartphone camera take pictures of the test results and post images into the thread.


    3) The next day perform these customized tests:

    Code:
    Hard drive
Hard drive stress

    4) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    Download HD Tune 2.55


    5) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate
    How to use SeaTools for Windows | Seagate Support US


    6) These tests can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test


    7) A free backup image may be able to be made which can be restored on the new drive:

    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect


    8) With Windows 10 there is a digital license allowing activation after drive replacement
    Last edited by zbook; 15 Feb 2020 at 15:51.
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  4. Pejole2165
    Posts : 920
    Windows 10 Pro
       New #3

    You have two utilities both telling you the drive is faulty, you have had boot issues, not sure what else you expect.
    A brand new drive can fail at any time, same with any drive.
    You can test other components by putting a known good drive (your old drive maybe?) into the system and seeing if you have same results or not.
    You can try taking out RAM one stick at a time to see if the RAM is faulty (run Memtest86 to test RAM) although I doubt it is.
    Try a third testing utility and see if results are consistent (most big name manufacturers have a utility you can download for testing their drives).
    If the drive was new a month ago it should still be under warranty so RMA it.
    As far as Windows licence is concerned it should not matter if you change disk drives, graphics cards and RAM, you should have a digital license which allows you to re install the same edition on the same PC.
    You could try using Macrium Reflect or similar app to image the faulty disk and then apply that image to a new disk so that your settings and apps are preserved, of course you ideally need a rescue boot disk and somewhere to save the image (external drive preferably).
    If you are not comfortable with any of these processes I suggest you take the PC to a knowledgeable friend or a repair centre.
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  6. Gorham
    Posts : 17
    Windows 10 Pro 64 bit Version 10.0.18363 Build 18363
    Thread Starter
       New #4

    Wow! Thanks, I'll run these to try to get more information. Very thoughtful of you to take the time.

    - - - Updated - - -

    Pejole2165 said:
    You have two utilities both telling you the drive is faulty, you have had boot issues, not sure what else you expect.
    A brand new drive can fail at any time, same with any drive.
    You can test other components by putting a known good drive (your old drive maybe?) into the system and seeing if you have same results or not.
    You can try taking out RAM one stick at a time to see if the RAM is faulty (run Memtest86 to test RAM) although I doubt it is.
    Try a third testing utility and see if results are consistent (most big name manufacturers have a utility you can download for testing their drives).
    If the drive was new a month ago it should still be under warranty so RMA it.
    As far as Windows licence is concerned it should not matter if you change disk drives, graphics cards and RAM, you should have a digital license which allows you to re install the same edition on the same PC.
    You could try using Macrium Reflect or similar app to image the faulty disk and then apply that image to a new disk so that your settings and apps are preserved, of course you ideally need a rescue boot disk and somewhere to save the image (external drive preferably).
    If you are not comfortable with any of these processes I suggest you take the PC to a knowledgeable friend or a repair centre.
    I'm fine with the processes. I had the whole thing apart when I put the new drive it and it's straightforward as always. I know new drives can fail. My only question was that, looking - in all ignorance of course - at the event logs, it seemed there might be other issues too.

    Your ideas are good. I'll change my bios and let it boot back to Win 7 and see what happens. I'll definitely try Macrium Reflect; I was concerned about losing all the niftiness I'd spent time setting up.

    Also, I had no trouble with Win 10 which was part of my Dell package so I'm sure you're right; a re-install shouldn't be an issue. I finally got confirmation on the source of my ills when I did try to make a rescue stick. I do have one (that I made but don't remember exactly what I did) marked Win10 Install Files. Any idea what that'd be?

    I'm not really as scatterbrained as these posts suggest. I was just stunned that when I thought might be a driver error is going to take time and effort that I thought I'd already spent. Ah well. Technology!!

    Thanks #Pejole2165

    -G.
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  7. zbook
    Posts : 41,962
    windows 10 professional version 1607 build 14393.969 64 bit
       New #5

    For drive replacement the crucial scanner gives examples of replacement options:
    Crucial System Scanner | Crucial.com
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  8. Gorham
    Posts : 17
    Windows 10 Pro 64 bit Version 10.0.18363 Build 18363
    Thread Starter
       New #6

    zbook said:
    For drive replacement the crucial scanner gives examples of replacement options:
    Crucial System Scanner | Crucial.com
    I'll have a look at Crucial. You bring up a good point. Am I sure I want to replace this drive with another of the same? Maybe but I'll do some more research first.

    Thanks.

    - - - Updated - - -

    I'll probably not post back here for a day or so whilst I give the suggestions a try and arrange for a new drive. I'll keep track of posts and get back to you (collectively) as soon as I can.

    -G.
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  9. Bree
    Posts : 32,592
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #7

    Gorham said:
    ... how do I handle the license for same?
    That's the easy question. Your PC's digital license for W10 is stored on Microsoft's activation servers and linked to the hardware ID of your PC. The hard drive plays no part in this hardware ID, so you are free to change it. A clean install of the same edition you had before (Home or Pro) will activate from the existing digital license.
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  10. Pejole2165
    Posts : 920
    Windows 10 Pro
       New #8

    I should imagine the rescue stick you have is a Win10 install USB you probably made with the Microsoft Media Creation tool, probably when you first got the machine. You could use it to re install Windows on the new disk when it arrives (assuming the current disk is faulty) but you would probably be better of re making it (you will get the latest ISO with rolled in updates). Do consider Macrium Reflect or similar app, there are plenty of tutorials on these forums on how to use it.
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  12. Gorham
    Posts : 17
    Windows 10 Pro 64 bit Version 10.0.18363 Build 18363
    Thread Starter
       New #9

    Follow up (for whatever it's worth)


    Okay. Just taking the suggestions as they came.
    - I couldn't (it wouldn't) run Dell diagnostics so no screen shots for that.
    -I did run HD Tune and got these:
    Benchmark on the other (healthy) drive taken from Windows 7
    Benchmark on the sick drive taken from Windows 7
    Benchmark on the sick drive taken from Windows 10

    Health on the sick drive taken from Windows 7
    Health on the sick drive taken from Windows 10

    SeaTools for Windows failed. SeaTools for DOS wouldn't even run.

    I'm trying to figure out which of the wonderfully long list of features in Macrium Reflect I can use. And I'm trying to decide on the best replacement hard drive to order, all the while realizing that any of them can, at any time fail.

    I'll go away again now but wanted to bring you up to date.

    -G.
    Attached Thumbnails Attached Thumbnails Perfmon reports hard drive failure. I have questions.-benchmark-hynix-win-7.png   Perfmon reports hard drive failure. I have questions.-benchmark-wd-win-7.png   Perfmon reports hard drive failure. I have questions.-benchmark.png   Perfmon reports hard drive failure. I have questions.-health-wd-win-7.png   Perfmon reports hard drive failure. I have questions.-health.png  

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  13. zbook
    Posts : 41,962
    windows 10 professional version 1607 build 14393.969 64 bit
       New #10

    The Dell diagnostics have different testing options.

    See if you can run the quick test, then the full test, then the customized tests.

    Also see if you can run:
    http://www.dell.com/support/article/...codes-?lang=en
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