How to repair a Hard drive

Hi

i have a 2 TB Seagate internal HDD, I am unsure what happened, it’s not very old and has always been fitted inside a PC case, so hasn’t been knocked.

Windows refuses to boot up with it connected. I unplugged the Sata data lead, allowed windows to boot then reconnected it.

windows drive manage shows it as bad, with no option to do anything.....I ran seagate tools for windows, the short and long test passed, but when I selected fix everything, it failed......did a sector test with Aome partition manager and it started reporting sector errors immediately, but allowed me to rebuild the MBR ?

I realise I may have to give up and dump this HDD, but want to be certain I have tried everything first. I tried seatools booted from a USB, but couldn’t work out how to use the program to repair the HDD. See image for screenshot

is there anything else I can try ? 99% of the searches for HDD repair tools, simply give data recovery software, there IS a difference, but that simple premise seems to be lost on many advertising their wares...

many thanks in advance

I remember somebody somewhere mentioning using Spinrite Option 4 (I think it is) to fix a HDD; however, with a 2TB HDD, my wild guess based on past experiences with 100MB HDDs, your grandkids might be able to see it finish.

zbook said:

1) Backup any important files

2) Post images of results for these tests:

a) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

Download HD Tune 2.55


b) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

c) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

Thanks will try as you suggest

- - - Updated - - -

zbook said:

1) Backup any important files

2) Post images of results for these tests:

a) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

HDTune wasnt able to `see` the problem HDD
Download HD Tune 2.55
b) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate

Here is the text file report from Seatools & HDD sentinel

------------- SeaTools for Windows v1.4.0.7 ---------------
14/02/2020 15:27:40
Model Number: ST2000DM001
Serial Number: Z3405BTD
Firmware Revision: CC27
Identify - Started 14/02/2020 15:27:40
Short DST - Started 14/02/2020 15:28:03
Short DST - Pass 14/02/2020 15:28:12
SMART - Started 14/02/2020 15:34:01
SMART - Pass 14/02/2020 15:34:08
Long Generic - Started 14/02/2020 15:38:59
Long Generic - FAIL 14/02/2020 15:39:07
SeaTools Test Code: DEA796D9
Fix All Fast - Started 14/02/2020 15:39:27
Fix All Fast - FAIL 14/02/2020 15:39:36
SeaTools Test Code: DEA796C9
Fix All Long - Started 14/02/2020 15:39:54
Fix All Long - FAIL 14/02/2020 15:40:03
SeaTools Test Code: DEA796C9
Long Generic - Started 15/02/2020 16:13:10
Long Generic - FAIL 15/02/2020 16:13:18
SeaTools Test Code: DEA796D9


DISK REPORT FROM HARD DISK SENTINEL

-- Physical Disk Information - Disk: #7: ST2000DM001 --

Hard Disk Summary
-------------------
Hard Disk Number . . . . . . . . . . . . . . . . : 7
Interface . . . . . . . . . . . . . . . . . . . : S-ATA Gen3, 6 Gbps
Disk Controller . . . . . . . . . . . . . . . . : Standard SATA AHCI Controller (AHCI) [VEN: 1022, DEV: 7801] Version: 10.0.18362.1, 6-21-2006
Disk Location . . . . . . . . . . . . . . . . . : Bus Number 2, Target Id 0, LUN 0
Hard Disk Model ID . . . . . . . . . . . . . . . : ST2000DM001
Firmware Revision . . . . . . . . . . . . . . . : CC27
Hard Disk Serial Number . . . . . . . . . . . . : Z3405BTD
Total Size . . . . . . . . . . . . . . . . . . . : 3945 MB
Power State . . . . . . . . . . . . . . . . . . : Active
Current Temperature . . . . . . . . . . . . . . : ?
Health . . . . . . . . . . . . . . . . . . . . . : ? (Unknown)
Performance . . . . . . . . . . . . . . . . . . : ? (Unknown)

ATA Information
-----------------
Hard Disk Cylinders . . . . . . . . . . . . . . : 16383
Hard Disk Heads . . . . . . . . . . . . . . . . : 16
Hard Disk Sectors . . . . . . . . . . . . . . . : 63
ATA Revision . . . . . . . . . . . . . . . . . . : ATA8-ACS version 4
Transport Version . . . . . . . . . . . . . . . : SATA Rev 3.0
Total Sectors . . . . . . . . . . . . . . . . . : 8089950
Bytes Per Sector . . . . . . . . . . . . . . . . : 512
Multiple Sectors . . . . . . . . . . . . . . . . : 16
Error Correction Bytes . . . . . . . . . . . . . : 4
Unformatted Capacity . . . . . . . . . . . . . . : 3950 MB
Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
Maximum Multiword DMA Mode . . . . . . . . . . . : 2
Maximum UDMA Mode . . . . . . . . . . . . . . . : 6 Gbps (6)
Active UDMA Mode . . . . . . . . . . . . . . . . : 6 Gbps (6)
Minimum Multiword DMA Transfer Time . . . . . . : 120 ns
Recommended Multiword DMA Transfer Time . . . . : 120 ns
Minimum PIO Transfer Time Without IORDY . . . . : 120 ns
Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
ATA Control Byte . . . . . . . . . . . . . . . . : Invalid
ATA Checksum Value . . . . . . . . . . . . . . . : Invalid

Acoustic Management Configuration
-----------------------------------
Acoustic Management . . . . . . . . . . . . . . : Not supported
Acoustic Management . . . . . . . . . . . . . . : Disabled
Current Acoustic Level . . . . . . . . . . . . . : Default (00h)
Recommended Acoustic Level . . . . . . . . . . . : Max performance and volume (FEh)

ATA Features
--------------
Read Ahead Buffer . . . . . . . . . . . . . . . : Supported, Enabled
DMA . . . . . . . . . . . . . . . . . . . . . . : Supported
Ultra DMA . . . . . . . . . . . . . . . . . . . : Supported
S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
Power Management . . . . . . . . . . . . . . . . : Supported
Write Cache . . . . . . . . . . . . . . . . . . : Supported
Host Protected Area . . . . . . . . . . . . . . : Supported
HPA Security Extensions . . . . . . . . . . . . : Supported
Advanced Power Management . . . . . . . . . . . : Not supported
Extended Power Management . . . . . . . . . . . : Supported, Enabled
Power Up In Standby . . . . . . . . . . . . . . : Not supported
48-Bit LBA Addressing . . . . . . . . . . . . . : Supported
Device Configuration Overlay . . . . . . . . . . : Supported
IORDY Support . . . . . . . . . . . . . . . . . : Supported
Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
NOP Command . . . . . . . . . . . . . . . . . . : Not supported
Trusted Computing . . . . . . . . . . . . . . . : Not supported
64-Bit World Wide ID . . . . . . . . . . . . . . : 5000C5006435156C
Streaming . . . . . . . . . . . . . . . . . . . : Not supported
Media Card Pass Through . . . . . . . . . . . . : Not supported
General Purpose Logging . . . . . . . . . . . . : Supported
Error Logging . . . . . . . . . . . . . . . . . : Supported
CFA Feature Set . . . . . . . . . . . . . . . . : Not supported
CFast Device . . . . . . . . . . . . . . . . . . : Not supported
Long Physical Sectors (1) . . . . . . . . . . . : Not supported
Long Logical Sectors . . . . . . . . . . . . . . : Not supported
Write-Read-Verify . . . . . . . . . . . . . . . : Supported, Disabled
NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
NV Cache Power Mode . . . . . . . . . . . . . . : Not supported
NV Cache Size . . . . . . . . . . . . . . . . . : Not supported
Free-fall Control . . . . . . . . . . . . . . . : Not supported
Free-fall Control Sensitivity . . . . . . . . . : Not supported
Service Interrupt . . . . . . . . . . . . . . . : Not supported
IDLE IMMEDIATE Command With UNLOAD Feature . . . : Not supported
Nominal Media Rotation Rate . . . . . . . . . . : 7200 RPM
Zoned Capabilities . . . . . . . . . . . . . . . : Not supported

SSD Features
--------------
Data Set Management . . . . . . . . . . . . . . : Not supported
TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
Deterministic Read After TRIM . . . . . . . . . : Not supported
Read Zeroes After TRIM . . . . . . . . . . . . . : Not supported

Security Mode
---------------
Security Mode . . . . . . . . . . . . . . . . . : Supported
Security Erase . . . . . . . . . . . . . . . . . : Supported
Security Erase Time . . . . . . . . . . . . . . : 210 minutes
Security Enhanced Erase Feature . . . . . . . . : Supported
Security Enhanced Erase Time . . . . . . . . . . : 210 minutes
Security Enabled . . . . . . . . . . . . . . . . : No
Security Locked . . . . . . . . . . . . . . . . : No
Security Frozen . . . . . . . . . . . . . . . . : No
Security Counter Expired . . . . . . . . . . . . : No
Security Level . . . . . . . . . . . . . . . . . : High
Device Encrypts All User Data . . . . . . . . . : No
Sanitize . . . . . . . . . . . . . . . . . . . . : Not supported
Overwrite . . . . . . . . . . . . . . . . . . . : Not supported
Crypto Scramble . . . . . . . . . . . . . . . . : Not supported
Block Erase . . . . . . . . . . . . . . . . . . : Not supported
Sanitize Antifreeze Lock . . . . . . . . . . . . : Not supported
ACS-3 Commands Allowed By Sanitize . . . . . . . : No

Serial ATA Features
---------------------
S-ATA Compliance . . . . . . . . . . . . . . . . : Yes
S-ATA I Signaling Speed (1.5 Gps) . . . . . . . : Supported
S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Supported
S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Supported
Receipt Of Power Management Requests From Host . : Not supported
PHY Event Counters . . . . . . . . . . . . . . . : Supported
Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
DMA Setup Auto-Activate Optimization . . . . . . : Not supported
Device Initiating Interface Power Management . . : Supported, Disabled
In-Order Data Delivery . . . . . . . . . . . . . : Not supported
Asynchronous Notification . . . . . . . . . . . : Not supported
Software Settings Preservation . . . . . . . . . : Supported, Disabled
Native Command Queuing (NCQ) . . . . . . . . . . : Supported
Queue Length . . . . . . . . . . . . . . . . . . : 32
NCQ Streaming . . . . . . . . . . . . . . . . . : Not supported
NCQ Autosense . . . . . . . . . . . . . . . . . : Not supported
Automatic Partial To Slumber Translations . . . : Not supported
Rebuild Assist . . . . . . . . . . . . . . . . . : Not supported
Hybrid Information . . . . . . . . . . . . . . . : Not supported
Device Sleep (DevSleep) . . . . . . . . . . . . : Not supported
DevSleep To ReducedPwrState . . . . . . . . . . : Not supported

Disk Information
------------------
Disk Family . . . . . . . . . . . . . . . . . . : Barracuda 7200.12
Form Factor . . . . . . . . . . . . . . . . . . : 3.5"
Capacity . . . . . . . . . . . . . . . . . . . . : 2 TB (2 x 1,000,000,000,000 bytes)
Number Of Disks . . . . . . . . . . . . . . . . : 3
Number Of Heads . . . . . . . . . . . . . . . . : 6
Rotational Speed . . . . . . . . . . . . . . . . : 7200 RPM
Rotation Time . . . . . . . . . . . . . . . . . : 8.33 ms
Average Rotational Latency . . . . . . . . . . . : 4.17 ms
Disk Interface . . . . . . . . . . . . . . . . . : Serial-ATA/600
Buffer-Host Max. Rate . . . . . . . . . . . . . : 600 MB/seconds
Buffer Size . . . . . . . . . . . . . . . . . . : 65536 KB
Drive Ready Time (Typical) . . . . . . . . . . . : 17 seconds
Average Seek Time . . . . . . . . . . . . . . . : 8.5 ms
Track To Track Seek Time . . . . . . . . . . . . : ? ms
Full Stroke Seek Time . . . . . . . . . . . . . : ? ms
Width . . . . . . . . . . . . . . . . . . . . . : 101.6 mm (4.0 inch)
Depth . . . . . . . . . . . . . . . . . . . . . : 147.0 mm (5.8 inch)
Height . . . . . . . . . . . . . . . . . . . . . : 26.1 mm (1.0 inch)
Weight . . . . . . . . . . . . . . . . . . . . . : 626 grams (1.4 pounds)
Required Power For Spinup . . . . . . . . . . . : 2,500 mA
Power Required (Seek) . . . . . . . . . . . . . : 8.0 W
Power Required (Idle) . . . . . . . . . . . . . : 5.8 W
Power Required (Standby) . . . . . . . . . . . . : 0.8 W
Manufacturer . . . . . . . . . . . . . . . . . . : Seagate Technology
Manufacturer Website . . . . . . . . . . . . . . : Seagate - Maximize data’s potential | Seagate US

S.M.A.R.T.
------------
No. Attribute Thre.. Value Worst Data Status Flags

Transfer Rate Information
---------------------------
Total Data Read . . . . . . . . . . . . . . . . : 0 MB, 0 MB since installation (15/02/2020)
Total Data Write . . . . . . . . . . . . . . . . : 0 MB, 0 MB since installation
Average Reads Per Day . . . . . . . . . . . . . : 0.00 MB
Average Writes Per Day . . . . . . . . . . . . . : 0.00 MB
Current Transfer Rate . . . . . . . . . . . . . : 0 KB/s
Maximum Transfer Rate . . . . . . . . . . . . . : 0 KB/s
Current Read Rate . . . . . . . . . . . . . . . : 0 KB/s
Current Write Rate . . . . . . . . . . . . . . . : 0 KB/s
Current Disk Activity . . . . . . . . . . . . . : 0 %



-- Partition Information --

Logical Drive Total Space Free Space Free Space Used Space
C: Boot (Disk: #4) 223.0 GB 46.6 GB 21 % ###############-----
D: Downloads & Macrium Reflect (Disk:.. 873.1 GB 113.6 GB 13 % #################---
F: Keith Stuff A (Disk: #0) 980.0 GB 335.1 GB 34 % #############-------
G: BACKUP-A (Disk: #5) 1863.0 GB 18.0 GB 1 % (Low) ###################-
H: BACKUP-B (Disk: #2) 1863.0 GB 33.2 GB 2 % (Low) ###################-
I: MUSIC and EBooks-A (Disk: #3) 1863.0 GB 46.2 GB 2 % (Low) ###################-
J: KEITH-IPOD (Disk: #1) 148.8 GB 53.1 GB 36 % ############--------
K: SwapFile (Disk: #0) 9.9 GB 0.1 GB 1 % (Low) ###################-



-- System Management Information --


Motherboard Information
-------------------------
Manufacturer . . . . . . . . : Gigabyte Technology Co., Ltd.
Product . . . . . . . . . . : F2A88XM-D3H x.x
Serial Number . . . . . . . : To be filled by O.E.M.
Asset Tag . . . . . . . . . : To be filled by O.E.M. To be filled by O.E.M.
BIOS . . . . . . . . . . . . : American Megatrends Inc. ver. F10a [02/23/2016]
Memory Module 1 . . . . . . : -
Memory Module 2 . . . . . . : 4096 MB [1600 MHz] Node0_Bank0
Memory Module 3 . . . . . . : -
Memory Module 4 . . . . . . : 4096 MB [1600 MHz] Node0_Bank0

System Information
--------------------
Manufacturer . . . . . . . . : Gigabyte Technology Co., Ltd.
Product . . . . . . . . . . : To be filled by O.E.M. To be filled by O.E.M.
Serial Number . . . . . . . : To be filled by O.E.M.
UUID . . . . . . . . . . . . : 9402DE03-8004-CF05-6F06-F30700080009
Chassis . . . . . . . . . . : Gigabyte Technology Co., Ltd. ver. To Be Filled By O.E.M.
Chassis Serial Number . . . : To Be Filled By O.E.M.
Chassis Asset Tag . . . . . : To Be Filled By O.E.M.




c) Run HD Sentinel: (free or trial edition)

Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring


Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

Hope this helps.... says its only 3.8GB should be 2TB.....

The Sea Tools for Windows long generic test is equivalent to what other computer manufacturers use for warranty replacement.

Replace: ST2000DM001

In case the drive is no longer under warranty there is a Seagate bootable repair option.

Post the link into the thread.
(Not familiar with it but it had been tried in the opening post)

Was HD Tune not able to run the three tests?

This is another option to see bad blocks: Download Macrorit Disk Scanner Portable 4.3.5

zbook said:

The Sea Tools for Windows long generic test is equivalent to what other computer manufacturers use for warranty replacement.

Replace: ST2000DM001

In case the drive is no longer under warranty there is a Seagate bootable repair option.

Post the link into the thread.
(Not familiar with it but it had been tried in the opening post)

Was HD Tune not able to run the three tests?

This another option to see bad blocks: Download Macrorit Disk Scanner Portable 4.3.5

HD Tune didn’t even see the problem HDD, not listed...what is the Seagate bootable repair option ? It’s no longer under warranty. Also I tried seatools bootable, see screenshot, but couldn’t work out what I was meant to do, wonder if anyone has used this tool ! Will try Macorit, thanks

- - - Updated - - -

Download Macrorit Disk Scanner Portable 4.3.5 does not display the problem HDD so i cant select it....will try spinrite from a usb pen

zbook said:

There are multiple methods to test drives:

a) SMART passed, I think....
b) Benchmarks
c) Error or surface scans did sector test and first few sectors reported Bad, so discontinued, but not sure if that definitely means its a hardware fault ???
d) chkdsk if I use the Windows Chkdsk, it will need a drive letter, windows disk management has assigned ‘Each but will that apply to chkdsk ? Don’t want to interfere with one of the other 4 HDDs I have installed.....or should I unplug all HDDs except the boot ssd and faulty HDD ?

thanks
e) short generic Passed
f) long generic Failed
g) etc.

Drives can display normal results for one or more and a fail on one test.

The long generic has been a reliable method for failure testing.

should I try spinrite ? It looks very basic and old.......or should I try a low level format program maybe, problem is it being detected by the program

P.S. any thoughts on this
Download the latest version of HDD Regenerator free in English on CCM - CCM

thanks