1 Y.O. Laptop - suspected hard drive failure - help needed  

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  1. Posts : 338
    Windows 10 Pro (x64) 21H2 (OS Build 19044.1766)
    Thread Starter
       #41

    thomaseg1 said:
    Good point. We have moved off topic quite a bit. Thanks Porthos.
    Guys, post #18 this thread says thet the machine went back to the retailer for repair this morning.

    ... the laptop that has the failed drive ..... went back to the retailer this morning.
    Also post #31

    Can't check now as lappy has gone back to retailer.
    Whilst the thread may have moved (in your opinion) off topic, I am trying to understand exactly how this machine is configured and whether my suspicion as to the m.2 SSD failing is correct.

    All of the discussion to this point seems relevant to me.

    I am seeking help and advice in order to further my knowledge and understanding. That's a good thing - yes?

    This topic is also in the section 'Drivers and Hardware' of the forum. So how is this discussion not relevant?

    Art
      My Computers


  2. Posts : 4,453
    Win 11 Pro 22000.708
       #42

    ArthurDent said:
    (snip)

    EDIT: Because the system has a small (16Gb) m.2 SSD and a large mechanical hard disk, surely this is a RAID 0 configuration (if indeed the system is configured as a RAID array)

    (snip)
    There are many configurations of the Legion Y530. What I think you have is one with a 16GB Intel Optane drive that is being used as a high-speed nonvolatile cache for the 1TB HDD.

    Downloads for Intel(R) Optane™ Memory

    That would not be a RAID-anything configuration, although it uses the Intel RST drivers.

    I haven't used software (sometimes called "fake") RAID in years, but I believe that if two disks are combined in RAID 0, the size of the array is twice that of the smaller disk. (I'm not sure, but I believe that you could partition the larger disk of a mismatched pair and use the additional space separately from the array.)

    Best of luck with your repair.
      My Computers


  3. Posts : 338
    Windows 10 Pro (x64) 21H2 (OS Build 19044.1766)
    Thread Starter
       #43

    UPDATE TO THREAD ...

    The retailer rang this afternoon to say laptop is back from repair (1 week - I'm impressed with the turnaround).

    Picking the laptop up tomorrow morning and we'll see if everything is still intact on the 1TB hard disk or whether I have to reinstall stuff. Luckily, I have just come across the license key for the purchased copy of Office 2016!

    Will update the thread tomorrow.

    @Try3

    Have created the batch file as per your instructions. Will try it out on this machine first after posting the file for your perusal.

    Kind regards,

    Art
      My Computers


  4. Posts : 16,004
    Windows 10 Home x64 Version 22H2 Build 19045.3448
       #44

    Art,

    And might I suggest also posting the Disk mgmt layout so the arrangement & size of your drives can be understood.
    C:\Windows\System32\diskmgmt.msc

    The top half is text and the bottom half graphics. In the top half you can click on the dividers between columns to drag them arorund so all the text is displayed.

    Denis
      My Computer


  5. Posts : 338
    Windows 10 Pro (x64) 21H2 (OS Build 19044.1766)
    Thread Starter
       #45

    UPDATE

    Well the machine is obviously not right. The retailer's repair facility has changed the 'mass storage device' and it started up as a brand-new install of Windows 10 (choosing language, keyboard layout, connecting to WiFi network etc, etc).

    Some Lenovo software suggested that there was a BIOS update which I applied and it went through smoothly.

    Next was to get rid of the Microsoft Office trial which caused the machine to black screen and no keys were effective but the trackpad was able to move the cursor around the screen. After five minutes of waiting, I shut the machine down and restarted. Almost immediately, the machine again booted to the black screen. After half an hour of waiting for something to happen (I suspected that updates might be happening in the background), I contacted the retailer's customer support line.

    They suggested that I try a static discharge and sure enough the machine booted to the desktop after this.

    Loading up Microsoft Edge, the machine got stuck on the 'run once' page and although opened new tabs wouldn't display anything save for a blank white page.

    Tried Ctrl-Alt-Del and the machine came up with an error saying it couldn't display the security dialog.

    Clicking on the start button to shut the machine down didn't seem to do anything and after nearly a minute of waiting, I pressed and held the power button down until the machine powered off.

    So far, I have spent one hour forty-five minutes with the machine and haven't done anything apart from updating the BIOS and getting rid of a few tiles (such as the Microsoft Play tile) from the Start screen.

    Seriously not impressed. When it was brand-new, the machine was quick to boot up and shut down. At the moment, it is slower than the 8-year-old Toshiba Satellite Pro that it replaced.

    Back to the retailer she goes!

    Art

    - - - Updated - - -

    Well,

    The laptop went back to John Lewis this morning with a letter detailing the faults and issues I had yesterday and they offered to refund and replace the laptop, so tomorrow I'm picking up a new machine from the local shop.

    It has a 256Gb SSD in place of the 16Gb Optane drive and 1TB physical drive but that shouldn't really be an issue as I'll get my wife used to the idea of using external storage instead.

    Also, the new lappy comes with a 3-year guarantee instead of 2 years for the old one, and as it is a new machine on a new order number, I'll get the full 3 years rather than the balance remaining.

    Just need to figure out (i) if I can clone an SSD as easily as a HDD and (ii) exactly how to do this. Would existing software (Acronis True Image 2020) be able to clone an SSD?

    Art
    Last edited by ArthurDent; 16 Feb 2020 at 11:09.
      My Computers


  6. Posts : 16,004
    Windows 10 Home x64 Version 22H2 Build 19045.3448
       #46

    Art,

    Yes
    The same way
    Yes

    You could consider using the SSD as the OS drive and the HDD as the data drive.
    You could consider using one partition of the SSD as the OS drive and a second partition of the SSD as the data drive.
    Your external storage could be your backup device in both cases.

    I've discussed 'cloning' by making then restoring a system image in your other thread.

    Denis
    Last edited by Try3; 16 Feb 2020 at 10:06.
      My Computer


  7. Posts : 40,858
    windows 10 professional version 1607 build 14393.969 64 bit
       #47

    For drive problems it's best not to make clones.
    Instead make a backup images.

    If you had already made a clone then after you restoration run: chkdsk /b /v
    This can take substantial time so it's best to run overnight.

    Code:
    Open administrative command prompt and type or copy and paste: 
    chkdsk /b /v
    This may take hours to run so plan to run overnight.
    Run on all drive using the syntax:  chkdsk /b /v C: or chkdsk /b /v D:  changing the drive letter to the applicable drive.
    
    C:\Windows\system32>chkdsk /b /v
    The type of the file system is NTFS.
    Cannot lock current drive.
    
    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)
    
    Type: Y
    reboot
    
    
    Use the information in this link to find the chkdsk report in the event viewer.  Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials 
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
      My Computer


  8. Posts : 338
    Windows 10 Pro (x64) 21H2 (OS Build 19044.1766)
    Thread Starter
       #48

    zbook said:
    For drive problems it's best not to make clones.
    Instead make a backup images.
    I don't know whether you missed this but the machine with the problem drive has been replaced with a brand-new machine.

    I'm talking about making a clone of the SSD after changing the Start Menu (to get rid of stuff like Microsoft Play and XBox), installing M$ Office, downloading Chrome, ensuring that the OS is the latest build and all updates have been applied and lastly that all of the manufacturer bloat/adware & associated crap (such as McAfee AV) have been removed - so that in the future, should the machine go belly-up, we don't have to go back to square 1.

    Cheers,

    Art

    - - - Updated - - -

    Try3 said:
    Art,

    Yes
    The same way
    Yes

    You could consider using the SSD as the OS drive and the HDD as the data drive.

    The new machine only has a 256Gb SSD - so this will contain the OS and any programs (such as Office) that I install

    You could consider using one partition of the SSD as the OS drive and a second partition of the SSD as the data drive.

    I intend to train my wife to use an external device for all data storage.

    Your external storage could be your backup device in both cases.

    All data will be stored initially on the SD Card (as per an earlier discussion in this thread) and then onto a 2TB external drive.

    I've discussed 'cloning' by making then restoring a system image in your other thread.

    Denis
    Hi Denis,

    I've since discovered that the SSD is an NVMe drive - don't know the dimensions yet so can't order a larger drive.

    How easy is it to clone one of these onto another, similar SSD - I'm guessing that you have to copy the contents somewhere else first as there is likely only one NVMe slot in the machine *shrugs*

    Art

    - - - Updated - - -

    Please consider this thread closed.

    I have some new questions regarding cloning the SSD on the new computer (picking this up after 2pm tomorrow, Monday 17th).

    The new thread is here: New computer with 256Gb SSD

    Art
      My Computers


  9. Posts : 16,004
    Windows 10 Home x64 Version 22H2 Build 19045.3448
       #49

    Art,

    I will post in your new thread from now on.

    Yes.
    - I suggest 'cloning' by
    - - making a system image,
    - - storing it on an external drive,
    - - making the Acronis boot USB,
    - - swapping the disks,
    - - booting from the Acronis booting USB,
    - - restoring the image.
    - I urge you to make a system image straightaway even if you think you might not go ahead with buying the new disk.
    - You can always make another one after you have done all your installations & fiddling.
    - I make a new system image at least monthly [before Cumulative updates & before any other big changes that might go wrong].

    All I know about NVMe is that some disks are SATA and some are NVMe.
    - You might find some of these comments useful - Cannot get data from usb attached ssd
    - You'd need to check that the drive caddy you bought was NVMe not SATA. It would still have a future use so that the smaller one you remove can be used, for example, as another external backup drive.

    Denis
      My Computer


 

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