odd mouse problem

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  1. Posts : 161
    Windows 10
       #1

    odd mouse problem


    I reinstalled Windows 10 / 1903 on an HP 15 f009wm laptop. I installed the drivers from the HP site and everything works correctly except the mouse, that exhibits only jerky unusable movement, with both wired and wireless mouse. When I check the device manager there is one issue (see pic) I'm not sure what it is. The mouse works perfectly in safe mode.
    Attached Thumbnails Attached Thumbnails odd mouse problem-img_20200206_075633268.jpg  
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  2. Posts : 52
    Windows 10 64 bit
       #2

    The track pad is probably broken and that affects the external mouse I would try opening it up and unplugging the wire to the track pad
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  3. oscer1's Avatar
    Posts : 526
    win 10
       #3

    right click on the unknown device and choose properties then the detail tab bring down drop box and choose hardware id's and post them here. also since you reinstalled windows why did you not install to the latest build 1909?
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  4. Posts : 161
    Windows 10
    Thread Starter
       #4

    The hardware ID is: ACPI\VEN_ASD&DEV_0001

    - - - Updated - - -

    Also, when I check in , not in safe mode, the ID is: ACPI\ASD0001\2&DABA3FF&0
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  5. Jacee's Avatar
    Posts : 1,587
    Win 10 home 20H2 19042.928
       #5
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  6. Posts : 52
    Windows 10 64 bit
       #6

    Did you try disconnecting the track pad like I said?
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  7. oscer1's Avatar
    Posts : 526
    win 10
       #7

    hi if jacee link doesn't fix your problem with unknow device then try here it was solved for the poster https://h30434.www3.hp.com/t5/Notebo...381612#M329536
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  8. Posts : 161
    Windows 10
    Thread Starter
       #8

    I am not prepared to open the laptop case. Is there a way to disable the trackpad other than disconnecting the wires?
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  9. oscer1's Avatar
    Posts : 526
    win 10
       #9

    lenberman said:
    I am not prepared to open the laptop case. Is there a way to disable the trackpad other than disconnecting the wires?
    Have to ask was mouse working fine before you install windows? If so then not the trackpad causing issue. Did you follow the links?
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  10. Posts : 161
    Windows 10
    Thread Starter
       #10

    Solved: I downloaded the Windows 10 Creation Tool 1909 and ran it from a USB drive. Everything is working as it should. Thank you for all your help. - Len
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