New
#1
I have 32GB of RAM. My computer only recognizes 16GB of it.
I'm running Windows 10, version 1903 (OS Build 18362.592), and have four 8GB sticks of RAM installed.
My computer has been working well for years.
Today, while using the computer, it crashed, giving the 'Memory Manager' error code. I reseated my RAM, and it seemed to have fixed the issue. Then it crashed again, giving me a 'Kernel Data Inpage Error.' After reading up on some forums, I ran the Memory Diagnostic Tool - no errors detected. Finally, I checked my BIOS and was told that I had 16GB of RAM installed, despite having 32GB.
I've tested each stick individually, and all of them show 4GB when they're 8GB sticks of RAM.
I've scanned multiple forum threads on different sites, and the common solution is to check msconfig and uncheck the 'maximum memory' option in the 'Boot' tab. Upon trying that, the box was already unchecked, and after checking the box, restarting, unchecking the box, and restarting again, I still only have 16GB.
I've spent hours on this issue, trying every individual stick of ram in each of the 4 slots, and nothing has worked.
Is there something I'm missing? Have I been cursed by the gods?
Last edited by Qiscord; 04 Feb 2020 at 20:15. Reason: added some additional details