boot problem

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  1. Posts : 16
    Windows 10 64 bits
       #1

    boot problem


    Hello, first of all I apologize for my English, I am from Barcelona.
    I have a laptop (Tracemark: CLEVO / Model: W76CU / Product Code: W760CUH / Windows 10) with boot problems. I get this screen:

    Marca-Model-Portátil.jpg - Google Drive

    I thought it was a problem with the 3v battery on the motherboard, I changed it and the same thing still happens.

    In the options given to me by the screen that I get if I use F1, the PC starts normally although sometimes the boot stops at the windows 10 symbol in the center of the screen and I have to restart it again.
    If I use the F2 option I enter the "setup" and with F9 "save and exit" it starts correctly.

    If I do not unplug it from the current and I have to start it, there is no problem and it normally does. But if I unplug the PC from the power, as the battery has long been spent, the same thing happens again.

    I have the last update available of the BIOS. (BIOS version 1.00.11)

    Any solution?

    Thanks!
      My Computer


  2. Posts : 771
    Windows 10
       #2

    Have you load default setting in the bios and then saved it?
      My Computer


  3. Posts : 16
    Windows 10 64 bits
    Thread Starter
       #3

    Yes, I have updated the BIOS since I had the problem and saved the factory default values
      My Computer

  4. bobkn's Avatar
    Posts : 3,618
    Win 10 X64 Pro 21H1 19043.928
       #4

    The image that you provide the link for is from a sticker on the laptop, not an error screen.
      My Computers


  5. Posts : 16
    Windows 10 64 bits
    Thread Starter
       #5

    sorry I had confused the link:

    IMG_20200125_082322.jpg - Google Drive
      My Computer

  6. spunk's Avatar
    Posts : 2,847
    Windows 10 Pro 64 Bit 20H2
       #6

    This error message is telling you that the Bios information needs to be reconfigured (ie) Date and Time and any other personal settings.
    This is caused by the CMOS battery needing to be replaced, and then the BIOS set to Defaults.
      My Computer

  7. SIW2's Avatar
    Posts : 1,681
    trying to install win10
       #7

    If you sure are the laptop battery and bios settings are ok, then replacing the cmos battery as Spunk suggested is the next thing to try. They are only pennies. Probably CR2032

    If the problem persist after that, it may be an issue with the motherbaord.
      My Computer


  8. Posts : 16
    Windows 10 64 bits
    Thread Starter
       #8

    I have already changed the CMSO battery, the old one was at 0 volts. But with the new (3v.) The same thing continues.
      My Computer

  9. SIW2's Avatar
    Posts : 1,681
    trying to install win10
       #9

    Are you sure it is not faulty? They usually come in packs of 5 or 10 - try a different one
      My Computer

  10. bobkn's Avatar
    Posts : 3,618
    Win 10 X64 Pro 21H1 19043.928
       #10

    nestre said:
    sorry I had confused the link:

    IMG_20200125_082322.jpg - Google Drive
    Definitely not a Windows issue.
      My Computers


 
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