how do I stop windows 10 1903 from updating synaptics mouse driver

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  1. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #61

    Bastet said:
    I have a Synaptics touchpad & when I received an update to this I lost the tab under Mouse properties for changing its settings & turning it off. I had to use the instructions I posted & the touchpad settings under the new settings app gained several new options including disabling the touchpad when a mouse is connected.
    Are these the instructions you were talking about?

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    Bastet said:
    Keep me updated. :)
    How do I keep you updated?
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  2. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #62

    Ben Myers said:
    You might try this. Press the Windows and "R" key simultaneously, type or paste "control sysdm.cpl" into the "Run" box and click "OK". Click on the "Hardware" tab, then click "Device Installation Settings" and see if it is set to "Yes". If it is, change it to "No", click "Save changes", then "OK". Please note that even if this helps, it probably will not stop the driver that has already downloaded from installing.
    Also, if you decide to let the downloaded driver install, go to "Settings", "Update and Security", "View Update History", click on "Uninstall updates" in the upper left corner and see if you can uninstall the driver.

    Ben
    I did this after I turned off the updates to turn them back on. After I did the first install of the offending driver I went to view update history and it showed, but not when I clicked on uninstall updates. Thank you though.

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    Is there a way to ignore comments from sandyt? @Bastet
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  3. Posts : 446
    Windows 10 Home
       #63

    You might try to find the old driver. Start "Device Manager", right-click the new driver, select "Update driver", "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer". If you see what looks like the old driver, highlight it and click "Next".

    Ben
      My Computer

  4. Bastet's Avatar
    Posts : 1,711
    Windows 10 Pro 64bit
       #64
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  5. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #65

    Bastet said:
    Thank you so much.
      My Computer


  6. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #66

    evie said:
    Thank you so much.
    I did the steps in the link and it worked well. So I went ahead and let windows update and I'm back to have no clickpad like is showed when I deleted it, and no way to turn it off either as it installed the new mouse driver. Now I don't know what to do. In the device manager it only shows a mouse, no click pad. When I got to settings it also says there is no clickpad. I had done a system restore and put that back before I did the steps in the link you posted.

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    Bastet said:
    I did a system restore to put the click pad I had back after I uninstalled it before I did the steps in the link and it worked well. So I went ahead and let windows update and I'm back to having no clickpad like it showed when I uninstalled it before and no way to turn it off either. It installed the new mouse driver that made me do a system restore in the first place. Now I don't know what to do. In the device manager it only shows a mouse, no click pad. When I go to settings it also says there is no clickpad.

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    Ben Myers said:
    Your original post was about stopping updates to your mouse driver. The Show/Hide tool can usually do this unless the unwanted driver has already downloaded. Some of the more recent posts suggest that there may be other options that look very reasonable. Please be advised that I will continue to assist you regardless of your decisions and I'm sure others will do so as well.

    Ben
    Please, I really need some help with this. You said you would continue to help me and so would others.

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    For now it's cardboard and duct tape until I get an answer if there is one.

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    Could I please get some help @dalchina

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    @spunk...any ideas?

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    So far the cardboard with duct tape is working, however I have to put some weight on top of the laptop when closed so it will sleep like I have it set up to do.

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    I thought maybe a screenshot might help...
    how do I stop windows 10 1903 from updating synaptics mouse driver-clickpad.jpg
    how do I stop windows 10 1903 from updating synaptics mouse driver-clickpaderror.jpg
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  7. Bastet's Avatar
    Posts : 1,711
    Windows 10 Pro 64bit
       #67

    @evie the touchpad will disappear from control panel as it will now be under settings>devices>touchpad as shown in my screenshot.
    You need to install the new driver (which removes the synaptics entry under control panel>mouse) & then run the solution I posted.
    If you’ve done so then please let me know.
      My Computer


  8. Posts : 446
    Windows 10 Home
       #68

    If you haven't done a system restore, I suggest you try to find the old mouse driver. Start Device Manager, right-click the mouse driver, select "Update driver", "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer". If you see what looks like the old driver, highlight it and click "Next".

    Ben
      My Computer


  9. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #69

    Ben Myers said:
    If you haven't done a system restore, I suggest you try to find the old mouse driver. Start Device Manager, right-click the mouse driver, select "Update driver", "Browse my computer for driver software", then "Let me pick from a list of available drivers on my computer". If you see what looks like the old driver, highlight it and click "Next".

    Ben
    Tried this, had to do a system restore to get the mouse back. :/
      My Computer


  10. Posts : 446
    Windows 10 Home
       #70

    If you have restored and have the old driver back, try using the "Show/Hide" tool to hide the unwanted driver.

    Ben
      My Computer


 
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