how do I stop windows 10 1903 from updating synaptics mouse driver

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  1. Bastet's Avatar
    Posts : 1,711
    Windows 10 Pro 64bit
       #21

    I have a Synaptics touchpad & after a driver update I too lost the tab under Mouse settings & I found in order to get back the disable touchpad you have to download & enable the precision touchpad driver where these settings will then appear under Touchpad within the new settings:
    Enable Precision Touchpad In Any Windows 10 Laptop
    how do I stop windows 10 1903 from updating synaptics mouse driver-annotation-2020-01-31-155902.jpg
    Last edited by Bastet; 31 Jan 2020 at 12:41. Reason: Correction of spelling.
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  2. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #22

    Ben Myers said:
    Your first post seemed to show a screenshot of the unwanted driver essentially installed and awaiting a restart. I don't think there any way to back out of the update in that situation, short of avoiding a restart or doing a system restore, so you still have the same two choices, system restore or let the new driver install and try to find and reinstall the old one. Whichever method you choose, you have the Show/Hide tool to prevent the unwanted driver from returning.









    Ben
    I paused it for 7 days like I said. In the last screen shot I posted in reply to you it showed that I could uninstall click pad. I can't do that before I go ahead and let the updates start again and let the new driver for the mouse install?

    - - - Updated - - -
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  3. Posts : 761
    Windows 10
       #23

    This is the SAME issue with the Realtek audio drivers.

    Synaptics is migrating to DCH driver, killing their traditional control panel and moving to an app that is downloadable from the Microsoft Store (just go to store and search Synaptics and you will find 11 apps from touchpad to trackpoint).

    Which means that there is no point to stop the driver update. You have to try to find the correct DCH driver, install it correctly [read the readme note carefully and that usually means using setup.exe (and not via device manager method)], and download the app from the Microsoft Store.

    If your specific laptop model doesn't have updated drivers, try installing a more current laptop model from the same manufacturer.
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  4. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #24

    evie said:
    I paused it for 7 days like I said. In the last screen shot I posted in reply to you it showed that I could uninstall click pad. I can't do that before I go ahead and let the updates start again and let the new driver for the mouse install?

    - - - Updated - - -
    Sorry, I meant to quote you Ben, along with my post.
    Oh, in the first screenshot I posted, before I paused for 7 days, that was after I had already run a system restore. I was hoping to avoid that as it took a couple of hours. I can try to do the Show/hide tool if I must update and do another system restore if I can't just unistall the click pad.
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  5. Posts : 761
    Windows 10
       #25

    There are numerous items on external usb mouse in the HP/Synaptics 19.5.35.48 release notes that you should read. They also include the UWP app.

    Go to Microsoft update catalog, search for synaptics 19.5.35.48, download it, unzip it and read the release notes.
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  6. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #26

    Ben Myers said:
    Your first post seemed to show a screenshot of the unwanted driver essentially installed and awaiting a restart. I don't think there any way to back out of the update in that situation, short of avoiding a restart or doing a system restore, so you still have the same two choices, system restore or let the new driver install and try to find and reinstall the old one. Whichever method you choose, you have the Show/Hide tool to prevent the unwanted driver from returning.






    Ben
    In the first screenshot I posted, before I paused for 7 days, that was after I had already run a system restore. I was hoping to avoid that as it took a couple of hours. I can try to do the Show/hide tool if I must update and do another system restore if I can't just unistall the click pad. In the last screen shot I posted in reply to you it showed that I could uninstall click pad. I can't do that before I go ahead and let the updates start again and let the new driver for the mouse install?
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  7. Posts : 446
    Windows 10 Home
       #27

    Your original post was about stopping updates to your mouse driver. The Show/Hide tool can usually do this unless the unwanted driver has already downloaded. Some of the more recent posts suggest that there may be other options that look very reasonable. Please be advised that I will continue to assist you regardless of your decisions and I'm sure others will do so as well.

    Ben
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  8. Callender's Avatar
    Posts : 4,047
    N/A
       #28
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  9. Posts : 44
    Windows 10 Home 64-bit Version: 17134.1040
    Thread Starter
       #29

    Ben Myers said:
    Your original post was about stopping updates to your mouse driver. The Show/Hide tool can usually do this unless the unwanted driver has already downloaded. Some of the more recent posts suggest that there may be other options that look very reasonable. Please be advised that I will continue to assist you regardless of your decisions and I'm sure others will do so as well.

    Ben
    That was before I noticed that I could uninstall the click pad and avoid another system restore. But since I can't get a yes or no on uninstalling the click pad I'm afraid to do it. I guess I'll have to let it install and then do another system restore and then try the Show/Hide tool. The system restore just takes a lot of time is all and I'm limited to when I'm on the computer. When I am on, I'm usually doing something important. But...I did it before and lived! Thank you so much. I'll be offline most of tomorrow, so if I let it update and then do a restore it will be late at night. I'll be on early in the morning as it's when I chat with my family in New York, so I'll check back here then to see what you say about uninstalling the click pad. I guess I just want a yes or no on whether that's a good idea or not. I never use it, I dislike it very much. Thank you again.

    - - - Updated - - -

    Thank you! Someone already suggested your first link and unfortunately I'm not smart enough to do that. I can go to MajorGeeks and have a look. If I'm forced to download the new driver without uninstalling the click pad then maybe it can help. I don't have win-zip or anything to unzip a file. My time is limited during the day as I take care of an elderly man. I can check now and then in the afternoons here during lunch and in the early evening during dinner, but I can't spend a lot of time on the computer aside from morning and night.
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  10. Posts : 761
    Windows 10
       #30

    All you have to do is find and install the appropriate DCH driver and UWP app from the Microsoft Store (screenshot taken directly off the Microsoft Store Synaptics SynPegatronDApp ).

    how do I stop windows 10 1903 from updating synaptics mouse driver-screen.png

    You are creating mountains and mountains of problems trying to stop windows 10 from installing new drivers. You may succeed in the next few days and then all crashing down when you update to 20H1 in 3 months. Then you are going to spend another month trying to fix the problem. You may even succeed in May and then all crashing down when you update to 20H2 in November.
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