Printer Folder is empty

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  1. Posts : 16
    Windows 10 Pro (1909)
       #1

    Printer Folder is empty


    Hello

    My system is member of local network with 5 more windows computers and 9 network printers and plotters.
    Also this is a dual boot system with Windows 7 Pro and Windows 10 Pro
    Windows 7 work perfect.
    Windows 10 worked perfect until few days ago that I tried to print a file to default printer. Saw an error message like "before you can print you have to install a printer"
    So I mentioned that Printers Folders was empty ! Even in PC settings / Printers & scanners or Control Panel / Devices & Printers.
    Looking for solution I tried to follow these instructions Fix Devices and Printers Folder is Completely Empty in Windows 7
    Step 1 was the easy one.
    In step 2, I got: “The module C:\Program Files\Internet Explorer\ieproxy.dll failed to load. Make sure the binary is stored at the specified path or debug it to check for problems withe the binary or dependent .DLL files. The specified module could not be found"
    I had to copy ieproxy.dll to C:\Program Files\Internet Explorer folder to complete this step .
    In step 3 I got an error “cannot import c:\User\pc1\–\msxml6.reg not all data was successfully written to registry. Some keys are open by system or other processes” but I mentioned that all entries were already there.
    Also checked that C:\Windows\System32\spool\PRINTERS folder was empty

    So have you any other idea ?
      My Computer

  2. dalchina's Avatar
    Posts : 29,923
    Win 10 Pro (1903)
       #2

    Hi, just to be clear- as you say you saw:
    before you can print you have to install a printer
    - have you ever by any means added either a local or networked printer to this particular PC?

    Windows 10 worked perfect until few days ago that I tried to print a file to default printer.
    - and to be clear, do you perhaps mean that printing to a default networked printer had been working, but the default printer has disappeared?

    Assuming you wish to add a networked (shared) printer, please see if this helps:
    Add Shared Printer in Windows 10
      My Computers


  3. Posts : 16
    Windows 10 Pro (1909)
    Thread Starter
       #3

    dalchina said:
    Hi, just to be clear- as you say you saw:

    - have you ever by any means added either a local or networked printer to this particular PC?
    I have already installed 6 network printers and 3 network plotters to this particular PC and before this issue was able to print to all of them


    dalchina said:
    - and to be clear, do you perhaps mean that printing to a default networked printer had been working, but the default printer has disappeared?
    I was printing to all my printers and plotters and now I cannot because seems that I have no printers installed
      My Computer

  4. dalchina's Avatar
    Posts : 29,923
    Win 10 Pro (1903)
       #4

    Shared Printers keep disappearing on Windows 10 : sysadmin for the clarification. What happens if you simply try adding them again as per the tutorial?

    And can that PC 'see' and access other networked folders?
    (Granted that the networked printers you had added should have still been visible even if the PC is not connected to the network).

    Windows 10 worked perfect until few days ago
    - was there an update around that time or any other particular event? (See your Update History)

    There are various results when searching for
    shared printers disappeared
    e.g.
    Shared Printers keep disappearing on Windows 10 : sysadmin

    Some relate to printers deployed by group policy..
    Windows 10 Printer Disappearing
    - did you use that perhaps?
      My Computers


  5. Posts : 16
    Windows 10 Pro (1909)
    Thread Starter
       #5

    Sorry for my late answer.

    I have no Shared Printer. All computers print to any printer directly to their ip address

    But now I have a serious problem. I cannot boot to Windows 10. I have a continuous error to cng.sys. Auto repair failed. I've uninstalled last updates but nothing changed. So tomorrow I'll spend my day searching for faulty driver disabling and reenabling one by one into Safe Mode
      My Computer

  6. bro67's Avatar
    Posts : 8,350
    Mac OS Catalina
       #6

    PaaNooS said:
    Sorry for my late answer.

    I have no Shared Printer. All computers print to any printer directly to their ip address

    But now I have a serious problem. I cannot boot to Windows 10. I have a continuous error to cng.sys. Auto repair failed. I've uninstalled last updates but nothing changed. So tomorrow I'll spend my day searching for faulty driver disabling and reenabling one by one into Safe Mode
    You need to do an in place repair with the Windows 10 ISO burned to a USB. The Print Server folder does not hold anything. If you do not see shared devices, Firewall properties is a first step.
      My Computers


  7. Posts : 16
    Windows 10 Pro (1909)
    Thread Starter
       #7

    bro67 said:
    You need to do an in place repair with the Windows 10 ISO burned to a USB. The Print Server folder does not hold anything. If you do not see shared devices, Firewall properties is a first step.
    I don't understand
    Now I cannot boot even in Safe Mode.
    Take the message "Bad System Config Info"
    Tried bootrec/fixmbr, bootrec/fixboot and chkdsk/f/r but nothing changed.
    I'm affraid that in place repair is the only solutions
    Can anyone give me detailed instructions ?
    Remember it's a dual boot system and I use it daily.
      My Computer

  8. dalchina's Avatar
    Posts : 29,923
    Win 10 Pro (1903)
       #8

    But now I have a serious problem. I cannot boot to Windows 10
    You can only perform an in-place upgrade repair as I think you know if you can boot normally.

    Perhaps you have a recent disk image you can restore? tenforums members tirelessly recommend its routine use e.g. Macrium Reflect (free-paid).

    Otherwise, you might be able to use a system restore point if you have one- you can start system Restore by booting from a Win 10 installation medium via 'Repair your computer' e.g. but I think that would only help with Windows, not the boot configuration.
    Last edited by dalchina; 29 Jan 2020 at 10:25.
      My Computers


  9. Posts : 16
    Windows 10 Pro (1909)
    Thread Starter
       #9

    dalchina said:
    You can only perform an in-place upgrade repair as I think you know if you can boot normally.

    Perhaps you have a recent disk image you can restore? tenforums members tirelessly recommend its routine use e.g. Macrium Reflect (free-paid).

    Otherwise, you might be able to use a system restore point if you have one- you can start system Restore by booting from a Win 10 installation medium via 'Repair your computer' e.g. but I think that would only help with Windows, not the boot configuration.
    So this is it
    I have no disk image
    I have no restore point
    I cannot boot in Safe Moe
    I cannot boot in normal mode

    But I do NOT want to make a clean installation

    So what's next step ?
      My Computer

  10. dalchina's Avatar
    Posts : 29,923
    Win 10 Pro (1903)
       #10

    But I do NOT want to make a clean installation
    That's why disk imaging is so so so often recommended. "Prepare to meet thy doom" - i.e. prepare for the worst.

    You're in a hard place. Question is whether you have
    - disk problems
    - whether your Windows partition is intact
    - whether your registry is corrupt

    There is no single good way forward for you- only long and arduous multiple time consuming steps- you may be very lucky or not.

    Some outline ideas:
    1. Create a live boot disk
    Toolkit Item: Kyhis Rescue Disk Win10.Guru
    - download the iso, create a bootable disk from it (that's not just copying the iso to a flash drive).
    Boot your PC from that and run
    HD Tune (Health and Error Scan tabs).

    2. If ok run
    chkdsk x: /scan
    (Where x: is your Windows partition on your internal disk).

    3. If ok run
    SFC /SCANNOW
    offline like this:
    How to Run SFC OFFLINE (System File Checker tool) - wintips.org - Windows Tips & How-tos

    4. If ok then from the boot disk run
    Macrium Reflect
    and run its Fixboot utility and see what it reports.

    That's just for starters. And remember in none of this am I allowing for your dual boot configuration.
      My Computers


 
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