new dell xps making occasional squeal sound (not loud)


  1. Posts : 14
    windows 10
       #1

    new dell xps making occasional squeal sound (not loud)


    I can't seem to find a pattern as to when it happens. It just makes this low squeal sound every now and again. It lasts for maybe 5 seconds. I called Dell and they updated a driver but it is still happening and the customer service rep has become unresponsive. I can't decide if I should return the unit or if this is normal for a dell xps.

    it doesn't happen at start up. Usually just randomly as I am working/using the computer. I don't believe I have heard it happen when I am not using the computer but it is on.
      My Computer

  2. f14tomcat's Avatar
    Posts : 54,249
    Multi-boot Windows 10 - RTM, RP, Beta, and Insider
       #2

    Assuming you have an SSD, not HDD, might be a faulty bearing in a fan. Not much else moves. Use would raise temps, kick in the fans, make a squeal, stop when temp falls and fan slows down.
      My Computers

  3. lx07's Avatar
    Posts : 5,479
    2004
       #3

    Could it be coil whine? It is fairly common on XPS.

    See this YouTube video.
      My Computer


  4. Posts : 14
    windows 10
    Thread Starter
       #4

    so, it would seem that I should either return this or have repaired under warranty? brand new computer!
      My Computer

  5. fireberd's Avatar
    Posts : 2,368
    Win 10 Pro, 20H2
       #5

    If you bought it direct from Dell you only have a very short time to request a return authorization, after that its yours to deal with.

    Is this an XPS desktop or a laptop? You didn't include the exact model.

    I work the Dell community forums. We have seen complaints about case fans speeding up and noisy on older model 8930 desktop but not recent ones.
      My Computers


  6. Posts : 14
    windows 10
    Thread Starter
       #6

    fireberd said:
    If you bought it direct from Dell you only have a very short time to request a return authorization, after that its yours to deal with.

    Is this an XPS desktop or a laptop? You didn't include the exact model.

    I work the Dell community forums. We have seen complaints about case fans speeding up and noisy on older model 8930 desktop but not recent ones.
    I bought this from Costco and I have 90 days - but it is complicated because I have already used the keycode for the office suite and loaded all my stuff on the computer. that being said, if this is already defective, I should probably return it and costco allows 90 days.

    This is a Dell xps tower (desktop) - Intel Core i7 8930. so it sounds like the typical issue. is this a defect or just an annoyance? I talked to dell support once already about this and they updated a driver but that didn't help

    So, I guess I'm wondering. Does it make sense to have this issue fixed to avoid having to wipe it clean and repopulate a new computer.
      My Computer

  7. fireberd's Avatar
    Posts : 2,368
    Win 10 Pro, 20H2
       #7

    The top case fan noise is not in all of them. Its not constant, intermittent. I have a friend that has a recording studio in Nashville and uses an 8930 (bought direct from Dell) in his recording studio and has had zero problems. Although a hassle, I would return it and get a replacement.

    The 8930 that retail outlets (including Costco) have are all custom configured versions for the particular vendor.
      My Computers


  8. Posts : 14
    windows 10
    Thread Starter
       #8

    how to get all my personal stuff off computer before return


    So, how would I get all my stuff off the computer so it can not be seen by the next person who buys this computer?

    also, how do i deal with the key code for office that I have already used?
      My Computer


  9. Posts : 14
    windows 10
    Thread Starter
       #9

    decision made!


    I decided to return the computer even after talking to Dell and they said the sound was fine and nothing was wrong. I bought a different version of the same model which has only one drive (ssd 2T). I got it set up and it does have the same squeak on occasion (usually when the drive is working) so I guess it is just inherent in this model.

    I am happy I made the switch though. I didn't like that the first computer had two different drives (one ssd and one data).

    thanks for all your feedback
      My Computer


 

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