HP DeskJet 3752 Not Printing after Windows 10 Update (Go Figure)

  1. RadCazz's Avatar
    Posts : 41
    Windows 10 Pro
       #1

    HP DeskJet 3752 Not Printing after Windows 10 Update (Go Figure)


    Windows
    Version 1909 (OS Build 18363.592)

    Hello again. My HP printer no longer prints, either by Wi-Fi or directly via USB.
    The driver is PCL-3 20.79.1.5937 [3/4/2016], PCL-3 20.79.1.6341 [8/23/2016]

    I've spent better part of the day trying every solution I could find...
    ...unplugging for 30 sec., restarting computer, uninstalling/reinstalling latest, stopping/deleting cue/restarting spooler, and the list goes on and on.

    What happens is The printer goes to print (spools) and then immediately deletes the job! When I open active printer box it says 1 pending and in a matter of seconds goes to zero. Nothing gets printed.

    I can print internal/test page but anything I send gets deleted immediately before printing.

    Please help! I am at my wit's end! Since I desperately need to print, my only solution at this point is to get a different brand printer hoping I will not have this problem, like I do with HP. I really don't want to do that though.
      My Computer

  2. dalchina's Avatar
    Posts : 29,927
    Win 10 Pro (1903)
       #2

    Sorry to hear of your problem. When I look at the driver page for your printer
    https://support.hp.com/us-en/drivers...model/11262039
    there's a popup about printer spooling issues after an update (does that sound suspicious?) which offers this:
    https://support.hp.com/us-en/topic/w...nt_globalalert

    You may well have tried all that.

    There's also this HP tool:
    https://support.hp.com/us-en/topic/printscandoctor
    and these:

    https://support.hp.com/us-en/topic/d...egory=printing

    This shows it to be compatible with Win 10 and the relevant driver:
    https://support.hp.com/us-en/document/c04658195
      My Computers

  3. RadCazz's Avatar
    Posts : 41
    Windows 10 Pro
    Thread Starter
       #3

    Thanks for replying! I tried all the options you listed. Funny thing is, The HP Tool sends a test page and it spools correctly. But when I try to print in Windows a pdf or just plain LibreOffice doc, the problem I detailed in my original post persists. I don't want to do a system restore, however.

    So, since I desperately need to print hard copies from my home office, I currently have no choice but to purchase a different brand printer. I hope it works, fingers-crossed.

    By the way, this is not the first time I have experienced print/scan issues with an HP device. I've had Epson prior and never had any problems, it was just that the Artisan ink cartridges were so expensive, and since they are no longer manufactured (I can't find them anywhere - online or brick-and-mortar), I chose less costly/more simple HP for my next printer(s). Not again, lol.

    Thanks dalchina for helping! (I clicked on Thank, but I got a popup informing me to spread rep first?)
      My Computer


  4. Posts : 63
    Windows 10
       #4

    Make sure your default printer is correct. I restarted my computer due to an update and couldn't print.
    Windows changed the default to OneNote, I unchecked "let Windows manage default", selected my printer then rechecked "let Windows manage default". Has been working after that. I have an HP OfficeJet Pro 8710.
      My Computer


 

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