1.    09 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 4
    Win10 Pro

    Unable to get Brother Printer drivers working in Win10


    After upgrade from 7 to 10 my 2 brother printers were visible and apparently ready. The HL2270DW would not print - just spooled forever but the MFCJ825DW worked. I tried using the Brother uninstall tool to remove the laser driver then installed the W8.1 package for it. Would not install. So I wondered if the other printer was to blame and removed it as well and re-installed. I have done this many times now getting progressively more thorough including removing all mentions of Brother drivers using Devices and Printers interface, uninstalling in Device Manager installing in a different order and as administrator, removing folders left over etc. The result is always the same. I can get one of them installed but attempting to print gives the error Driver not installed - do you want to install? Click through, install via windows process but it fails anyway.

    Any idea what is causing this please? Thanks.
      My ComputerSystem Spec
  2.    19 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 7
    Windows 10 home and pro

    Yes. I had almost the same problem with all my printers including my brothers. The problem was the spooler service. I used the printer troubleshooter and it immediately fixed the spooler. It's only been a day so I don't know if the spooler will fail again. I'm watching it.

    What is your motherboard? I have an intel dp35dp. Windows 10 update showed compatible but intel is showing no drivers for Windows 10. That concerns me and I'm conscious of the 30 day revert clock.
      My ComputerSystem Spec
  3.    19 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 4
    Win10 Pro
    Thread Starter

    Thanks for help. I ended up reinstalling windows 10 last weekend. This lost me my easy revert of course but it has solved the printer problem.
      My ComputerSystem Spec

 


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