New PC Build. Bluetooth completely missing from windows..


  1. Posts : 1
    Windows 10 x64
       #1

    New PC Build. Bluetooth completely missing from windows..


    Hello. First post here. Windows 10 64 bit Home 1909 (Build 18363)

    I recently completed building a powerful new PC. Unfortunately my motherboard (Asus Prime X570 Pro) Does not include bluetooth functionality.

    I want to use a bluetooth peripheral gamepad (Sony DS4), so I purchased a small USB bluetooth dongle as I have in the past. I plugged it in and nothing happened.

    I went into device manager to find the bluetooth section is not even there?! I also do not have a bluetooth on/off toggle in 'Bleuetooth and other devices' section of Settings.

    The dongle does show up in device manager USB devices as CSR8510 A10, and it says the drivers for it are current. It showed up in my bluetooth and other devices section under 'other devices' (at the bottom) with a bluetooth emblem next to it.

    I ran bluetooth troubleshooter, which told me to..... get this. BUY A DONGLE...

    I also downloaded bluetooth drivers from here Download Intel(R) Wireless Bluetooth(R) for Windows(R) 10 to no avail.

    So I am out of ideas at this point. I even pushed a windows update to see if that would solve it. nothing.

    Any help would be much appreciated.

    EDIT: After some deep google diving I found a somewhat universal looking bluetooth driver here CSR8510 A10 Bluetooth Driver | Operating System Revival

    After install and reboot, I now have a 'Bluetooth Radios' section in device manager. When I click the dropdown it only has 'CSR Bluetooth Radio" as an option. Nothing actually works still, but a step in the right direction?
    Last edited by Jrockwell; 03 Jan 2020 at 10:34.
      My Computer


  2. TV2
    Posts : 2,221
    W10 Pro 22H2
       #2

    First, the simple thing: Have you tried a different USB port? Try it in a USB 2 as well as a USB 3 port.

    You could also try This:

    Go into Device Manager and select the CSR8510 A10 device > Right click > Properties > Details Tab > and scroll down to Hardware Ids.
    Note the 4 letter/number combination after VID and PID

    Then
    Go to a VID-PID database website and look up your numbers to get the Manufacturer and Product Number of the dongle's hardware. (While it can be, it is not always the same as the dongle's retail name. This would be the chip hardware).
    Like this one: USB ID Database::Vendor ID and Product ID list - the sz development

    Then
    Go to the manufacturer's website and see if you find a driver for that exact product.
    Download the driver and save it.

    Then
    Back in Device Manager > select the CSR8510 A10 device > and see if you can update the driver by browsing to the driver file you just saved.

    See if that gets it going.
      My Computers


 

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