Laptop - Intel HD 620 issue - Only external monitor displays

Page 1 of 2 12 LastLast

  1. Posts : 5
    Windows 10
       #1

    Laptop - Intel HD 620 issue - Only external monitor displays


    Version 1903 (OS Build 18362.535)

    I have been using my laptop (Dell Inspiron 1557) while connected to an external monitor (connected via HDMI using a HDMI to VGA Adapter) for several months now.

    When disconnected from the external monitor, the laptop's own monitor would not display, not even in safe mode.
    I could see the Dell startup logo, but as soon as Windows started, the screen would go black.

    To get the laptop screen to display, I need to disable the Intel HD 620 driver in Device Manager while connected to an external monitor and restart.

    I tried removing the devices in device manager and restarting, it starts off well but as soon as windows update installs the Intel HD 620 drivers, the screen goes blank and I need to connect to the external monitor to see what is on screen.
      My Computer

  2. hsehestedt's Avatar
    Posts : 2,270
    Windows 10 Pro, 20H2
       #2

    Welcome to TenForums.

    When you disconnect the external monitor, are you also disconnecting the HDMI to VGA adapter? The reason I ask is that I wonder if the HDMI to VGA adapter causes the system to still think that an external monitor is still connected.

    Second, try this:

    While the external monitor is still connected, press the hotkey on your system used to switch between internal and external display. On my laptop, I do this with Fn + F4 but that may be different on your system. As an alternative, you should be able to go into Settings > System > Display > Multiple displays to change this as well. Once switched to the internal display, then disconnect the external monitor.
      My Computers

  3. Berton's Avatar
    Posts : 11,040
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #3

    hsehestedt said:
    While the external monitor is still connected, press the hotkey on your system used to switch between internal and external display.
    or Both at the same time [toggle through 3 settings with the Fn + another F key]
      My Computers


  4. Posts : 5
    Windows 10
    Thread Starter
       #4

    It does not detect my laptop's monitor.
    Only the external monitor is detected.


    https://i.imgur.com/dOopE7v.png
      My Computer

  5. hsehestedt's Avatar
    Posts : 2,270
    Windows 10 Pro, 20H2
       #5

    Okay, the fact that it is not even detecting the internal display is obviously a problem. But a big clue for me is the fact that if we uninstall the Intel HD Graphics 620 display driver, the display works. That leads me to think that there must be a problem with the display driver.

    Here is what I would like to suggest trying:

    1) Download the latest driver for the graphics adapter from Dell.
    2) Also download the latest driver from Intel directly from here:

    Download Intel(R) Graphics - Windows(R) 10 DCH Drivers

    3) COMPLETELY uninstall the current display driver. This means going into Device Manager, right-click the Intel HD Graphics 620, choose uninstall device, MAKE SURE that you select the check box that says "Delete the driver software for this device", then click Uninstall. This will make sure that it cannot simply reinstall the same driver again as soon as you reboot.

    4) Reboot
    5) Install the latest Dell supplied driver.

    6) If you still have difficulties at this point, then repeat the same steps but use the driver you downloaded from Intel.
      My Computers


  6. Posts : 5
    Windows 10
    Thread Starter
       #6

    Thank you for the help but I was unable to resolve the issue.

    I read somewhere that it may be resolved by disconnecting the battery for a short amount of time, which I will try in the near future.
      My Computer

  7. TV2's Avatar
    TV2
    Posts : 1,778
    W10 Pro 20H2
       #7

    Does this laptop have 2 graphics options?
    One being the Intel graphics on the processor and another being an nVidia or ATI/AMD chip on the board?
      My Computers


  8. Posts : 5
    Windows 10
    Thread Starter
       #8

    These are the specifications from Speccy. I am connected to an external monitor at the moment.

    Graphics
    Monitor
    Name P191W on Intel HD Graphics 620
    Current Resolution 1440x900 pixels
    Work Resolution 1440x860 pixels
    State Enabled, Primary
    Monitor Width 1440
    Monitor Height 900
    Monitor BPP 32 bits per pixel
    Monitor Frequency 60 Hz
    Device \\.\DISPLAY1\Monitor0

    Intel HD Graphics 620
    Manufacturer Intel
    Model HD Graphics 620
    Device ID 8086-5916
    Revision 3
    Subvendor Dell (1028)
    Current Performance Level Level 0
    Driver version 23.20.16.4973
    Count of performance levels : 1
    Level 1 - "Perf Level 0"


    ATI AMD Radeon R7 M440
    Manufacturer ATI
    Model AMD Radeon R7 M440
    Device ID 1002-6900
    Revision C4
    Subvendor Dell (1028)
    GPU Clock 300.0 (920.0) MHz
    Driver version 26.20.15002.61
    Memory Type GDDR5
    Memory 4096 MB
    Bandwidth 32.0 GB/s
      My Computer

  9. TV2's Avatar
    TV2
    Posts : 1,778
    W10 Pro 20H2
       #9

    Yeah, this may be a common problem regarding switching graphics. The system is supposed to do it automatically but often times it does not work correctly.
    Normally the problem is the system won't switch to the more powerful graphics chip.
    Let me see if I can dig up some info on that. It's been a while.
      My Computers

  10. TV2's Avatar
    TV2
    Posts : 1,778
    W10 Pro 20H2
       #10

    Some manufacturers, especially Dell, insist on using their customized drivers. If the graphics drivers for either the Intel or ATI graphics was updated from anywhere other that Dell it can cause problems.
    Check to see if the drivers offered for your model match what you have installed. If not try and install the most recent Dell drivers.

    See this page for an example:
    https://www.dell.com/community/Lapto...n/td-p/4710059
      My Computers


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:26.
Find Us




Windows 10 Forums