Laptop - Intel HD 620 issue - Only external monitor displays

Page 2 of 2 FirstFirst 12

  1. TV2
    Posts : 2,221
    W10 Pro 22H2

    Here is another angle to consider:
    Note that it is not a fix, but could lead us towards the solution.
    The user here describes the same problem as you. The solution he used sounds promising. Scroll down to post #30 and #36 also:

    Windows 10 install stuck at black screen without cursor or anything

      My Computers

  2. Posts : 5
    Windows 10
    Thread Starter


    #30 does not work for me as the laptop screen is not detected
    #36 sounded promising but there was no option in the BIOS
      My Computer

  3. TV2
    Posts : 2,221
    W10 Pro 22H2

    I am assuming the laptop's screen works since you can see the Dell logo on startup and navigate in the BIOS.
    This means that this is a Windows problem. Removing the battery to attempt to reset the BIOS Defaults will probably not help.

    Have you tried the Dell graphics drivers suggestion? (Post #10)
      My Computers


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:19.
Find Us

Windows 10 Forums