Laptop - Intel HD 620 issue - Only external monitor displays

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  1. TV2
    Posts : 2,221
    W10 Pro 22H2
       #11

    Here is another angle to consider:
    Note that it is not a fix, but could lead us towards the solution.
    The user here describes the same problem as you. The solution he used sounds promising. Scroll down to post #30 and #36 also:

    Windows 10 install stuck at black screen without cursor or anything

      My Computers


  2. Posts : 5
    Windows 10
    Thread Starter
       #12

    Thanks.

    #30 does not work for me as the laptop screen is not detected
    #36 sounded promising but there was no option in the BIOS
      My Computer


  3. TV2
    Posts : 2,221
    W10 Pro 22H2
       #13

    I am assuming the laptop's screen works since you can see the Dell logo on startup and navigate in the BIOS.
    This means that this is a Windows problem. Removing the battery to attempt to reset the BIOS Defaults will probably not help.

    Have you tried the Dell graphics drivers suggestion? (Post #10)
      My Computers


 

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