Unknown (nonexistent) USB Issues

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  1. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
       #1

    Unknown (nonexistent) USB Issues


    Would anyone know what might be causing "unknown" and non present devices? The devices continually reinstall themselves, even after being uninstalled?
    Below is a small snapshot of the Device Manager.
    Unknown (nonexistent) USB Issues-usb_fail.png
    I only have a keyboard, mouse and external drive in use.
    nothing more is connected via USB.
    Yet those three unknown devices keep showing up?

    Any questions or suggestions, about this would be great.
    Last edited by Geosammy; 26 Dec 2019 at 23:15.
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    Double click on them, click on the Details tab then in the Property drop down, select Hardware IDs. Click on the top one then press Ctrl+C to copy it to the clipboard then paste in a reply here. Do all 3.
      My Computers


  3. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #3

    Ztruker said:
    Double click on them, click on the Details tab then in the Property drop down, select Hardware IDs. Click on the top one then press Ctrl+C to copy it to the clipboard then paste in a reply here. Do all 3.
    They are all the same.
    USB\DEVICE_DESCRIPTOR_FAILURE
    Unknown (nonexistent) USB Issues-screenshot-114-.png
      My Computer


  4. Posts : 5,330
    Windows 11 Pro 64-bit
       #4

    Install latest version of Chipset driver to it will resolve the problem.

    Downloads for Intel(R) Z170 Chipset
      My Computer


  5. Posts : 14,018
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       #5

    What I don't see in Device Manager's USB section is mention of Enhanced in one or more items which designates USB 2 support. Could be the drivers are not installed for USB 2 [usually come with the motherboard] or those ports are dead.
    Mine [yeah, it's busy]:
    Unknown (nonexistent) USB Issues-usb-dm.png
      My Computers


  6. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #6

    All the ports are working.
    Not sure about the chipset.
    If I plug something in to every port.
    They all work fine.
      My Computer


  7. Posts : 5,330
    Windows 11 Pro 64-bit
       #7

    Why are you not sure about Chipset driver installing it wont cause any problems.
      My Computer


  8. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #8

    FreeBooter said:
    Why are you not sure about Chipset driver installing it wont cause any problems.
    You mean these?
    Unknown (nonexistent) USB Issues-chipsets.png
      My Computer


  9. Posts : 5,330
    Windows 11 Pro 64-bit
       #9

    Chipset driver will include USB controller driver.
      My Computer


  10. Posts : 671
    Win 10 21H1 (OS Build 19043.1151)
    Thread Starter
       #10

    FreeBooter said:
    Chipset driver will include USB controller driver.
    According to Intel, nothing is wrong and my drivers are all up to date.
    Unknown (nonexistent) USB Issues-no-update.png
      My Computer


 

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