Intel RST Install Error: Platfrom not supported

Simple · 09 Aug 2015

You are right, Intel site has v12.9.0.1001, this is a link for v12.9.4.1000 :
https://mega.co.nz/#!0RVwDabB!f3CD6w...6Knmx5A8ADk-Ts

You can us either.

ktm583 · 09 Aug 2015

Simple said:

You are right, Intel site has v12.9.0.1001, this is a link for v12.9.4.1000 :
https://mega.co.nz/#!0RVwDabB!f3CD6w...6Knmx5A8ADk-Ts

You can us either.

I've tried both, neither work, I get the same error I was getting originally.

Simple · 10 Aug 2015

I reviewed the log in your first post and it is obvious that RST installation was looking for 8 Series and above, which is not on your computer. Please answer the following:
Which Windows do you have (Home, Pro, 32, 64) and are you installing as Administrator?
Did you have RST installed on Windows before 10 and what version?
Did you check if a version of RST is already installed (Control Panel --> uninstall)
Did you try to install the same old one again?
Did you try V12.9.0.1001 ?
Did you try V11.2.0.1006 ?

A quick search showed that RST V10.0.0.1046 is the one released for your computer, did you try that? I checked and found Dell Inspiron 620 came with different arrangements, so I am not 100% sure that yours has H61 Chipset. Check using the service tag if an RST driver was released for your computer and which version.

I have 7 Series on my laptop, and if I install an RST driver that is for 8 up, while it will not do much good, it will still install.

Update:
I came across this solution, I think it is relevant:
http://en.community.dell.com/support...514/t/19441310
Ensure you have the latest BIOS update.
Good luck.

Update 2:
For the benefit of all forum members:
There is a new Rapid Storage Technology driver release "V14.6.0.1029", I noticed 7-Series chipset is listed amongst the ones it supports, I installed and it seems to be working well.
https://mega.nz/#!AY0hTDBQ!HlJhJ8TtY...3WCsPK4lzGDo7E

Simple.

ktm583 · 10 Aug 2015

Simple said:

I reviewed the log in your first post and it is obvious that RST installation was looking for 8 Series and above, which is not on your computer. Please answer the following:
Which Windows do you have (Home, Pro, 32, 64) and are you installing as Administrator?
Did you have RST installed on Windows before 10 and what version?
Did you check if a version of RST is already installed (Control Panel --> uninstall)
Did you try to install the same old one again?
Did you try V12.9.0.1001 ?
Did you try V11.2.0.1006 ?

A quick search showed that RST V10.0.0.1046 is the one released for your computer, did you try that? I checked and found Dell Inspiron 620 came with different arrangements, so I am not 100% sure that yours has H61 Chipset. Check using the service tag if an RST driver was released for your computer and which version.

I have 7 Series on my laptop, and if I install an RST driver that is for 8 up, while it will not do much good, it will still install.

Update:
I came across this solution, I think it is relevant:
http://en.community.dell.com/support...514/t/19441310
Ensure you have the latest BIOS update.
Good luck.
Simple.

I have Windows 10 Home 64bit and I'm installing as an administrator.
I did not have RST installed before.
I did not check to see if RST is already installed, this is a clean install and I had not yet successfully installed it.
Did I try: v12.9.0.1000, yes
v11.2.0.1006, no
v10.0.0.1046, no

From the first link I think I found the problem. My BIOS is up to date as possible, but according to the forum you linked the BIOS is set to ATAPI mode by default and does not have the option to change to AHCI or RAID. Therefor it is not compatible with Intel RST. The forum did mention it might work if you made mods to the BIOS before you flashed it, but at this time I don't think it is worth it.

Thanks so much for your help.